Computer Hope
Software => Computer viruses and spyware => Topic started by: PikaPirate on March 02, 2014, 07:08:56 AM
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I recently scanned my computer with AVG, to find an infection called Trojan Horse ZBot.fxs. Now AVG reports that it successfully removed the threat, but my computer's still acting quite dodgy. Programs freezing up and general sluggishness. Also found a few PUP's suddenly appearing on my computer (Like I scanned with MBAM yesterday, clear. Scanned today and I find some PUP installer thing). I'm not sure if there's something else going on here.
Logs:
AdwCleaner:
# AdwCleaner v3.020 - Report created 02/03/2014 at 14:17:09
# Updated 27/02/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)
# Username : Sophie - SOPHIE-PC
# Running from : C:\Users\Sophie\Desktop\adwcleaner.exe
# Option : Scan
***** [ Services ] *****
***** [ Files / Folders ] *****
Folder Found C:\ProgramData\apn
Folder Found C:\Users\Sophie\AppData\Local\SwvUpdater
***** [ Shortcuts ] *****
***** [ Registry ] *****
Key Found : HKCU\Software\AVG Nation toolbar
Key Found : HKCU\Software\Softonic
Key Found : [x64] HKCU\Software\AVG Nation toolbar
Key Found : [x64] HKCU\Software\Softonic
Key Found : HKLM\Software\AVG Nation toolbar
Key Found : HKLM\Software\AVG Security Toolbar
Key Found : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\ApnSetup_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\ApnSetup_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\BingBar_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_for_beat-hazard_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_for_beat-hazard_RASMANCS
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{9EDC0C90-2B5B-4512-953E-35767BAD5C67}
***** [ Browsers ] *****
-\\ Internet Explorer v9.0.8112.16421
*************************
AdwCleaner[R0].txt - [1548 octets] - [02/03/2014 14:17:09]
########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [1608 octets] ##########
(note I didn't remove any of AdwCleaner's detections because don't want to touch the registry. Should I remove them?)
This is the MBAM log from earlier:
Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
Database version: v2014.03.02.04
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Sophie :: SOPHIE-PC [administrator]
02/03/2014 13:52:41
mbam-log-2014-03-02 (13-52-41).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 220194
Time elapsed: 4 minute(s), 33 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 1
HKLM\Software\InstallIQ (PUP.Optional.InstallBrain.A) -> Quarantined and deleted successfully.
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
(end)
Security Check:
Results of screen317's Security Check version 0.99.79
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````[/u]
Windows Firewall Enabled!
AVG AntiVirus Free Edition 2013
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````[/u]
Malwarebytes Anti-Malware version 1.75.0.1300
Java 7 Update 21
Java version out of Date!
Adobe Reader XI
````````Process Check: objlist.exe by Laurent````````[/u]
AVG avgwdsvc.exe
`````````````````System Health check`````````````````[/u]
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````[/u]
Not sure if these logs give much indication whether there's some other virus mucking around with my system. But thanks in advance for any help :)
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Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.
1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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Remove the Adware:
- Please close all open programs and internet browsers.
- Double click on adwcleaner.exe to run the tool.
- Click on Delete.
- Confirm each time with OK
- Your computer will be rebooted automatically. A text file will open after the restart.
- Please post the content of that logfile in your reply.
- You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.
*********************************************
Update Your Java (JRE)
Old versions of Java have vulnerabilities that malware can use to infect your system.
First Verify your Java Version (http://www.java.com/en/download/installed.jsp)
If there are any other version(s) installed then update now.
Get the new version (if needed)
If your version is out of date install the newest version of the Sun Java Runtime Environment (http://www.majorgeeks.com/Sun_Java_Runtime_Environment_d4648.html).
Note: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
Be sure to close ALL open web browsers before starting the installation.
Remove any old versions
1. Download JavaRa (http://raproducts.org/click/click.php?id=1) and unzip the file to your Desktop.
2. Open JavaRA.exe and choose Remove Older Versions
3. Once complete exit JavaRA.
Additional Note: The Java Quick Starter (JQS.exe) (http://java.sun.com/javase/6/docs/technotes/guides/jweb/otherFeatures/jqs.html) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and reboot your computer.
*************************************************
Please download Junkware Removal Tool (http://thisisudax.org/downloads/JRT.exe) to your desktop.
•Warning! Once the scan is complete JRT will shut down your browser with NO warning.
•Shut down your protection software now to avoid potential conflicts.
•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this (http://www.bleepingcomputer.com/forums/topic114351.html) link to see a list of security programs that should be disabled and how to disable them.
•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator
•The tool will open and start scanning your system.
•Please be patient as this can take a while to complete depending on your system's specifications.
•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
•Copy and Paste the JRT.txt log into your next message.
*******************************************
Malwarebytes' Anti-Rootkit
Please download Malwarebytes' Anti-Rootkit (http://www.malwarebytes.org/products/mbar/) and save it to your desktop.
- Be sure to print out and follow the instructions provided on that same page for performing a scan.
- Caution: This is a beta version so also read the disclaimer and back up (http://support.microsoft.com/kb/971759) all your data before using.
- When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
- Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
- If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
- Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
- Copy and paste the contents of these two log files in your next reply.
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Hi :)
Thanks for the reply, here are the logs:
# AdwCleaner v3.020 - Report created 03/03/2014 at 17:08:19
# Updated 27/02/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)
# Username : Sophie - SOPHIE-PC
# Running from : C:\Users\Sophie\Desktop\adwcleaner.exe
# Option : Clean
***** [ Services ] *****
***** [ Files / Folders ] *****
Folder Deleted : C:\ProgramData\apn
Folder Deleted : C:\Users\Sophie\AppData\Local\SwvUpdater
***** [ Shortcuts ] *****
***** [ Registry ] *****
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\ApnSetup_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\ApnSetup_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BingBar_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_for_beat-hazard_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_for_beat-hazard_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{9EDC0C90-2B5B-4512-953E-35767BAD5C67}
Key Deleted : HKCU\Software\AVG Nation toolbar
Key Deleted : HKCU\Software\Softonic
Key Deleted : HKLM\Software\AVG Nation toolbar
Key Deleted : HKLM\Software\AVG Security Toolbar
***** [ Browsers ] *****
-\\ Internet Explorer v9.0.8112.16421
*************************
AdwCleaner[R0].txt - [1704 octets] - [02/03/2014 14:17:09]
AdwCleaner[R1].txt - [1764 octets] - [03/03/2014 17:07:17]
AdwCleaner[S0].txt - [1617 octets] - [03/03/2014 17:08:19]
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1677 octets] ##########
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.2 (02.20.2014:1)
OS: Windows 7 Professional x64
Ran by Sophie on 03/03/2014 at 17:14:17.51
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~ Services
~~~ Registry Values
~~~ Registry Keys
~~~ Files
~~~ Folders
~~~ Event Viewer Logs were cleared
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 03/03/2014 at 17:18:30.25
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
MBAR came back clear
Thanks for helping me out :)
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I'd like to scan your machine with ESET OnlineScan
•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan (http://eset.com/onlinescan)
•Click the (http://i424.photobucket.com/albums/pp322/digistar/esetOnline.png) button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
- Click on (http://i424.photobucket.com/albums/pp322/digistar/esetSmartInstall.png) to download the ESET Smart Installer. Save it to your desktop.
- Double click on the (http://i424.photobucket.com/albums/pp322/digistar/esetSmartInstallDesktopIcon-1.png) icon on your desktop.
•Check (http://i424.photobucket.com/albums/pp322/digistar/esetAcceptTerms.png)
•Click the (http://i424.photobucket.com/albums/pp322/digistar/esetStart.png) button.
•Accept any security warnings from your browser.
- Leave the check mark next to Remove found threats.
•Check (http://i424.photobucket.com/albums/pp322/digistar/esetScanArchives.png)
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push (http://i424.photobucket.com/albums/pp322/digistar/esetListThreats.png)
•Push (http://i424.photobucket.com/albums/pp322/digistar/esetExport.png), and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the (http://i424.photobucket.com/albums/pp322/digistar/esetBack.png) button.
•Push (http://i424.photobucket.com/albums/pp322/digistar/esetFinish.png)
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt