Computer Hope
Microsoft => Microsoft Windows => Windows XP => Topic started by: rabdin2002 on February 06, 2008, 07:42:56 AM
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I am trying to upload pictures to my Ebay listing but when I click the upload
it just remains on the upload timer without uploading the pictures to my listing.
I have gone through a series of suggestions from the ebay costomer services
but this situation has not changed.
I have tried to do the same upload on another computer and the pictures have
uploaded ok.
Can anyone advise what the problem is regarding not being able to upload pictures
to Ebay listing.
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You need to tell us more information.
Tell us about your computer, operating system version, browser & version, etc.
Also, you need to tell us what eBay has had you try so far. This way we aren't backtracking.
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Hi Anita
I have tried the recommended settings with one
question.
For the enable Java SSL 2.0 and SSL 3.0, I have
gone to the advanced tab but when I scroll down
there is no "Java (Sun) " hence there is no option
"Use Java 2".
The only options relating to Java under the Advanced
tab are:-
Java console enable
Java logging enable
JIT compiler
I have tried all the other settings you suggested
only the Java one I could not complete as
you suggested I ticked the box for Java logging
enabled.
I have tried to upload pictures but it is staying on
the upload timer forever, just like the original
problem.
This is the other information :-
Browser version - Orange Speedtouch Connection
ISP - Orange Speedtouch 330 PPP Connection
Type of connection - Broadband/ Modem
Antivirus - Spyware doctor
Error message - None just stays on picture upload
timer forever
What size is your photo - Not sure just normal
size have tried from
two cameras both the same
result.
Error steps - Going through tje normal procedure
to list an item and the problem
occurs at the picture upload, where
it stays on the upload timer.
Listing Time of Day - I have tried all times
throughout the day with the
same results.
Regards
Bob Simpson
--- eBay United Kingdom Customer Support
<[email protected]> wrote:
> Hello,
>
> Thank you for contacting us regarding the problems
> you're facing whilst
> uploading pictures for your item on eBay.
>
> After reviewing your account, it seems that you are
> facing problems
> while uploading the pictures for your item in Quick
> Sell. First of all,
> there are some settings I'd like to ask you to check
> on your internet
> browser to make sure it's set up correctly for using
> Quick Sell. I've
> included instructions for Internet Explorer.
>
> If this doesn't resolve the problem, we'll need some
> more information
> from you to help us pinpoint the problem. Please
> reply to this email and
> answer the questions I've listed below.
>
> Here's what you should do now:
>
> 1) Enable Java, SSL 2.0 and SSL 3.0
> 2) Allow first party and session cookies
>
> Note: You'll need to close all internet windows as
> you follow these
> instructions. If you've already entered information
> for your listing,
> copy the text into Word or Notepad so you don't have
> to type it all
> again.
>
> - Enable Java, SSL 2.0 and SSL 3.0
>
> 1. Click on Tools and then choose "Internet
> Options".
> 2. On the Advanced tab, scroll down to "Java (Sun)".
> 3. Tick the box next to "Use Java 2".
> 4. Scroll further down to "Security" and tick the
> boxes next to "Use SSL
> 2.0" and "Use SSL 3.0".
> 5. On the Security tab, click "Custom Level".
> 6. Scroll down to "Scripting" and make sure the
> "Enable" radio button is
> selected for "Scripting of Java applets".
> 7. Click OK to save your preferences.
>
> - Allow first party and session cookies
>
> 1. Click on Tools and choose "Internet Options".
> 2. On the Privacy tab, click "Advanced".
> 3. Check whether the "Accept" radio buttons is
> selected for both
> First-party and Third-Party Cookies.
>
> Tip: If they are greyed out but incorrect, you can
> tick "Override
> automatic cookie handling" to change the settings.
>
> Once you've followed all of these steps, please
> close all Internet
> Explorer windows and try uploading your picture
> again.
>
> Information we need to investigate further
>
> If you've followed these instructions but you're
> still having problems
> uploading your pictures, please reply to this email
> and answer these
> questions to help us investigate:
>
> 1) Which browser and browser version are you using?
> (e.g. Internet
> Explorer 5.5)
>
> 1a) If you use Internet Explorer 6: What is the
> exact version number?
> (You can find this by opening a new browser window
> and going to "Help" >
> "About Internet Explorer")
>
> 2) Who is your ISP (Internet Service Provider)? If
> relevant, which of
> their offers are you using? (e.g. BT YAHOO! Option
> 2)
>
> 2a) If you are with AOL: Are you registered on the
> eBay/AOL co-branded
> site?
>
> 3) What type of connection are you using? (e.g.
> modem, ISDN, Broadband)
>
> 4) Which operating system are you using? (e.g.
> Windows 98, Mac)
>
> 5) Are you using any firewall or anti-virus
> software? If so, which
> program(s)?
>
> 6) What is the error message which you receive?
>
> 7) What type of image are you trying to upload (e.g.
> Jpeg, gif, bmp)
>
> 8) What is the size of your photo(s) (e.g. 450 KB)?
>
> 9) What steps did you follow before you received the
> error?
>
> 10) What time approximately were you trying to
> upload your photo(s)?
>
> I hope this information helps you resolve the
> problem. If not, we look
> forward to your response so we can investigate this
> issue further.
>
> Kind regards,
>
> Anita George
> eBay Customer Support
> ____________________
>
> The whole world can talk for free! Find out more at
> www.skype.com
> ____________________
>
>
>
> Original Message Follows:
> -------------------------
>
> Additional Information
> User ID: rabslob
> Question Text
> Hi
> I have been using ebay in the past to sell items and
> uploading pictures
> to my listing.
> All of a sudden the system will not upload pictures
> to my listing.
> Ican upload from my camera to my computer, but when
> I browse for the
> picture and select one, the timer just shows when I
> try to upload the
> picture, and I am unable to complete my listing with
> a picture.
> Is there a problem with the ebay system or any way
> to get over this
> problem
>
_______________________________________ ___________________
Sent from Yahoo! Mail - a smarter inbox http://uk.mail.yahoo.com
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What size is your photo - Not sure just normal
size have tried from
two cameras both the same
result.
First of all, you need to know what size the photo is. If you're saying that it's "normal size," I'm assuming you haven't shrunk the photo at all. If you camera is decent quality, that means you're probably trying to upload a photo bigger than a meg, which can take a while even on broadband.
Try that first.
Also, the reason why you don't see the java options are probably because you don't have it installed. Download java, as you'll most likely need it for other things as well.
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The pictures I am trying to upload are from the same camera that I used successfully before I used the reload backup CD to install the XP operating system.
Since you mentioned I have noticed in the add/ remove programs there is no Java installed.
I have tried to download Java but keep getting the message " MSIEXE.EXE-Ordinal Not Found", with the following message in the box, "The ordinal 280 could not be located in the dynamic link library msi.dll
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Read This (http://support.microsoft.com/kb/268800) and run the fix first....then try the java install.
If it doesn't run post back with the name of the java package...you may be DLoading the wrong one.
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Hi patio
the installer program you mentioned doesnt seem to be supported by Windows XP
and which version of Java should I try to download
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Try Here (http://support.microsoft.com/kb/893803)
Java Here (http://java.sun.com/javase/downloads/index.jsp)...you want the 4th one listed.
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Not sure how to download the windows installer from the first link, I have tried but when I try to download "Java Runtime Environment (JRE)6 Update 4 " from ther second link I get the same error message as follows.
"The ordinal 280 could not be located in the dynamic link library msi.dll."
Not sure if I have downloaded the windows installer correctly.
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If you're still getting that message, then you haven't installed the windows installer correctly. Try it again and let us know what happens.
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I have tried to download windows installer from the first link.
From the files in this download section I successfully downloaded the following
Windows installer-KB893803-v2-x86.exe this was 2.5MB.
The other two files Redist.txt, and Windows installer 3.1 EULA.doc, I dont know what to do with them.
I then tried the Java Runtime Environment(JRE)6 Update 4
The files to download were
Windows Offline installations
Windows Online Installationd
Windowsx64 Executables
Non of the three files would download due to the same error message
ordinal 280 could not be located in the dynamic link library nsl.dll
Note I'm still not sure if I have downloaded the windows installer correctly
not sure how to use the first link to do this
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If you are running anything newer than WinME go to Start/Run and type in sfc /scannow and hit Enter...have your Windows CD handy as it may ask for it....
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Ive gone to start / run and typed in sfc / scannow, hit the enter and nothing happens
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Ive gone to start / run and typed in sfc / scannow, hit the enter and nothing happens
What flavor of Windows is this ? ?
Keep in mind that if there's nothing wrong with Windows system files this will happen quite rapidly.
There's a space between sfc and /scannow
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Hi patio
you were right I didnt see the space between sfc and /scannow, it went to
windows file protection and times out ok with no significant change.
I am still not sure if I have downloaded the windows installer is there any way I can check this.
The microsoft support page is not clear to me and I am not sure how to download the installer
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I have tried to download windows installer from the first link.
From the files in this download section I successfully downloaded the following
Windows installer-KB893803-v2-x86.exe this was 2.5MB.
The other two files Redist.txt, and Windows installer 3.1 EULA.doc, I dont know what to do with them.
I then tried the Java Runtime Environment(JRE)6 Update 4
The files to download were
Windows Offline installations
Windows Online Installationd
Windowsx64 Executables
Non of the three files would download due to the same error message
ordinal 280 could not be located in the dynamic link library nsl.dll
Note I'm still not sure if I have downloaded the windows installer correctly
not sure how to use the first link to do this
The other two files just leave alone, but you first need to install Windows installer-KB893803-v2-x86.exe
Just double click it and follow instructions. Let us know if you get stuck.
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windows installer -KB893803-v2-x86.exe seems to download ok
then I tried to download Java one of the three files
Windows x64 executable (jre-6u4-windows-x64.exe)
It tried to download then I received the Windows installer message
( The windows installer service could not be accessed. This ca occur if you are running windows in safe mode. Or if windows installer is not correctly installed.
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windows installer -KB893803-v2-x86.exe seems to download ok
BUT DID YOU INSTALL IT? Once again, you have not answered any questions.
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Posts: 21
Re: Unable to upload pictures to ebay
« Reply #14 on: February 13, 2008, 05:04:52 AM »
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Hi patio
you were right I didnt see the space between sfc and /scannow, it went to
windows file protection and times out ok with no significant change.
I am still not sure if I have downloaded the windows installer is there any way I can check this.
The microsoft support page is not clear to me and I am not sure how to download the installer
I have also asked the question before in the above posting, as far as I know I followed the download procedure for the windows installer.
I have opened " Add or Remove Programs " and I am seeing " windows installer 3.1 (KB893803) " listed in currenly installed programs, so I am assuming "windows installer" is installed.
thanks for the help
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When you DLoad a file where are they saved to ? ?
The Desktop is most common...
Find the Windows installer fix file you DLoaded and double clik it and it should install itself.
You may want to re-boot after...
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Hi Patio
I am searching my desktop and I can not see any windows installer icon anywhere,
the only place I can see windows installer 3.1(KB893803) is in the add/ remove programs listed in the "currently installed programs."