Computer Hope
Microsoft => Microsoft Windows => Windows XP => Topic started by: profund on November 16, 2009, 11:39:38 AM
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my sister cant open attachments; box says 'open or save', she clicks 'open', then a box opens and downloads everything to a temp folder; next, Windows Installer flashes for a moment, disappears, then MS office Standard Edition comes up with boxes to fill out and asking for a product key!
Can you help me figure out what the problem is and how to fix it for her?
Thanks
Profund
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So, are the attachments MS Office type (Word, Excel, etc.) files? Does she have a genuine Microsoft MS office Standard Edition installed and properly/previously registered with valid product key?
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If you have Office installed you can do a repair install (insert the Office CD and it will offer the opportunity to repair).