Computer Hope

Software => Computer viruses and spyware => Topic started by: MomNEEDShelp on December 28, 2008, 02:04:10 PM

Title: Am I ok so far? (Following Instructions on how to remove Infections)
Post by: MomNEEDShelp on December 28, 2008, 02:04:10 PM

I have completed step 3 SUPERAntiSpyware & stopped at Step 4 ( Step 4: Malwarebytes' Anti-Malware (MBAM) ) I am posting my Scan Log Below as the instruction state. Shall I move on to Step 4? THANKS!!

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Title: Re: Am I ok so far? (Following Instructions on how to remove Infections)
Post by: Carbon Dudeoxide on January 02, 2009, 03:03:41 AM

We need the Malwarebytes' logs and HijackThis Logs too.

Title: Re: Am I ok so far? (Following Instructions on how to remove Infections)
Post by: MomNEEDShelp on January 02, 2009, 11:16:59 AM

Please explain how to send you that info. ??? ??? ???

I am NOT technical at all so please explain like you are talking to a PC dummy. ;D (Please do not leave any steps out or I will be lost)

THANKS!! Denise

Title: Re: Am I ok so far? (Following Instructions on how to remove Infections)
Post by: Carbon Dudeoxide on January 03, 2009, 12:04:32 AM

Attach them the same way you attached the SAS log. You can copy and paste the logs in your next post.

If you don't know how to get the logs, it's all here:
http://www.computerhope.com/forum/index.php/topic,46313.0.html

Title: Re: Am I ok so far? (Following Instructions on how to remove Infections)
Post by: MomNEEDShelp on January 03, 2009, 09:46:39 AM

I read that. I do not know how to get the logs you need to you. ???

Help!!

Dee

Title: Re: Am I ok so far? (Following Instructions on how to remove Infections)
Post by: killerb255 on January 03, 2009, 11:26:06 AM

Let's see if I can at least get you as far as getting the Hijack This logs posted (I'm at least familiar enough with Hijack This to do that much).

1) Run Hijack This again. There should be an icon on your Desktop. If not, click Start -> All Programs -> HijackThis -> HijackThis.

2) On the window that pops up, click "Do a system scan and save a logfile" See the picture attached to my post for more info.

3) Once Hijack This is done doing its thing, the log file will pop up. It'll be called "hijackthis.log - Notepad"

4) Click File -> Save As...

5) Click "Desktop" on the left side of the "Save As" window.

6) Click "Save."

7) Reply to this topic.

8) Click "Additional Options" so you can see "Attach"

9) Click the "Browse" button next to "Attach"

10 (sorry, I tried to make this shorter... :( ) ) Click "Desktop" on the left side of the File Upload window.

11) Double-click "hijackthis.log". This was the file you saved earlier in Steps 4, 5, and 6.

12) Click "Post."

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Title: Re: Am I ok so far? (Following Instructions on how to remove Infections)
Post by: Carbon Dudeoxide on January 03, 2009, 08:08:03 PM

And for Malwarebytes' AntiMalware:

Double-click mbam-setup.exe (http://www.besttechie.net/tools/mbam-setup.exe) and follow the prompts to install the program.
Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If you encounter any problems while downloading the updates, manually download them from here (http://www.malwarebytes.org/mbam/database/mbam-rules.exe) and just double-click on mbam-rules.exe to install.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform Quick Scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is checked, and click Remove Selected.
When completed, a log will open in Notepad. Save it to a convenient location like the Desktop.
The log is also automatically saved and can be viewed later by clicking the Logs tab in MBAM.
Copy and Paste (http://www.webmasternow.com/copyandpaste.html) the contents of the report in your reply.
Exit MBAM.

Title: Re: Am I ok so far? (Following Instructions on how to remove Infections)
Post by: MomNEEDShelp on January 05, 2009, 05:52:14 AM

Ahhhhh! I think I did it. (No applause icon, huh?) LOL! ;D

I believe I left off on number 4 on the REMOVE MALWARE guide.

Ok, what's next?

T H A N K Y O U!

Denise

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Title: Re: Am I ok so far? (Following Instructions on how to remove Infections)
Post by: Carbon Dudeoxide on January 05, 2009, 05:55:05 AM

We need a MalwareBytes' log and then one of our Malware Specialists will go from there. ;)

Title: Re: Am I ok so far? (Following Instructions on how to remove Infections)
Post by: MomNEEDShelp on January 05, 2009, 06:20:16 AM

As soon as I click on the mbam-setup.exe link, I see RUN & SAVE. Which one should I choose? Does SAVE always mean INSTALL?

Thanks again!!

Denise

Title: Re: Am I ok so far? (Following Instructions on how to remove Infections)
Post by: Carbon Dudeoxide on January 05, 2009, 06:24:05 AM

Save just saves the installer file to the computer, usually on the Desktop. Click RUN.

Title: Re: Am I ok so far? (Following Instructions on how to remove Infections)
Post by: MomNEEDShelp on January 05, 2009, 07:54:59 AM

Carbon.... You are great! :-* Thanks for the easy steps.

Ok, I have to wait now 'till it is looked over and then I will get another message telling me how to proceed, right? Again, I left off at #4 on that original MALEWARE removal guide....if that tells you anything.

More Big Kisses! :-* :-* :-*

Thanks!
Denise

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