Computer Hope

Software => Internet browsers => Topic started by: silkie on November 06, 2009, 10:45:43 AM

Title: AOL password not remembered
Post by: silkie on November 06, 2009, 10:45:43 AM

My AOL email "username/password remembered" option has today stopped working, although still listed in the tools/remembered password list.  I can gain access by manually entering details - that's no problem. although a bit frustrating.  Other passwords seem to be ok.  The only thing I can think of that may have affected things is a Java update downloaded today (advised by Secunia PSI automatic check).  My browser is Firefox, sometimes IE, both affected.  I have Windows Vista Home Premium SP2 - Java 6 update 17.

Any suggestions appreciated.

Title: Re: AOL password not remembered
Post by: Helpmeh on November 06, 2009, 02:46:34 PM

Check that cookies are enabled in BOTH browsers. Sometimes, if they're different, it changes sporadically.

Title: Re: AOL password not remembered
Post by: silkie on November 08, 2009, 10:12:43 AM

Thanks for reply Helpmeh -

Cookies seem to be enabled ok - still have the problem.

I now notice two icons in the AOL sign-in area with "Choose your provider" noted underneath.
What does this mean?  Also , if I click the sign- in box (with nothing entered) I get "enter a value for your email, screen name, or ICQ UIN" ???

Title: Re: AOL password not remembered
Post by: Helpmeh on November 08, 2009, 01:50:21 PM

And you're sure you've checked "Remember me" or something to that matter? Once you sign out, it removes the "remember me" cookie.

Title: Re: AOL password not remembered
Post by: silkie on November 10, 2009, 04:46:20 AM

I've checked all the relevant boxes - still no joy.

I don't know why it should suddenly not remember - always been ok before.  I will have to contact AOL - it must be something to do with their service.

Thanks again for your interest.