Computer Hope

Microsoft => Microsoft Windows => Windows 10 and 11 => Topic started by: jt33murray on September 05, 2016, 07:31:01 AM

Title: New to PCs: Black Screen with No Cursor - I tried everything (?)
Post by: jt33murray on September 05, 2016, 07:31:01 AM

Hello. I'm new to Windows (former Mac user). I have an MSI GT72 DOMINATOR PRO-211 laptop (specs below) running Windows 10. When I tried to wake it from sleep yesterday, I got a black screen with no cursor. When I restarted, same result. After 2 minutes, the fans start running loudly.

(The "GPU" button lights up, which I never noticed before. I don't understand it well, but apparently it is for selecting discrete GPU or UMA GPU mode. Glows when discrete GPU mode is selected. Tried using the button. No good.)

I researched and tried the following solutions, with no positive results:

1) Removing all devices and restarting (Failed)
  -No beeps or sounds. Just black

2) Connecting to an external monitor [TV] (Failed)

3) Booting in Safe Mode (Failed):
  -Holding Shift when turning off
  -(or) Esc + Power to restart
  -(or) Shift + Power
  -(or) Windows Key + Power
  -(or) F2 + Power
  -(or) F8 + Power (apparently won't work with SSD(?))
  -(or) Shift + F8 + Power

4) Power Cycling (Failed)
The battery in my laptop cannot be removed. I did, however, disconnect it from the power plug, and pressed the pinhole "Battery Reset" button underneath.

5) Blind Login (Failed)
I do not have a password set, so I tried the following in case the login screen was simply hidden.
  -Ctrl and Enter
  -Space and Enter
  -Alt and Enter

6) Boot from USB (Failed)
I downloaded Windows 10 Disc Image to put on a USB stick. However, my only other computer is a Mac (10.6.8). The OS is older, so this version of Boot Camp Assistant doesn't give me an option to create a bootable USB.

I'm out of options and know-how (and patience). Please let me know what else I can do. Thanks!

Intel Core i7-4710HQ (2.5GHz, 6MB Cache)
16GB DDR3L 1600 MHz
1TB 7200RPM Hard Drive, 128GB M.2 Solid-State Drive
17.3-inch
NVIDIA Geforce GTX980M with 8GB GDDR5 VRAM

Title: Re: New to PCs: Black Screen with No Cursor - I tried everything (?)
Post by: DaveLembke on September 05, 2016, 01:00:47 PM

Is this computer still covered by warranty?   MSI's are known for their issues unfortunately.  :-\

If covered by a warranty I would use that warranty without doing anything that would void it.

Title: Re: New to PCs: Black Screen with No Cursor - I tried everything (?)
Post by: jt33murray on September 05, 2016, 06:42:46 PM

Thanks for your reply.
I bought it in December, so it should be under warranty. I bought it in America and live in Japan, though, so that might get complicated. Hoping to explore other options first.