Computer Hope

Hardware => Hardware => Topic started by: sammyjk1 on April 05, 2011, 05:21:53 AM

Title: Can print test page but nothing else.
Post by: sammyjk1 on April 05, 2011, 05:21:53 AM

I have a Dell 1545 Inspiron laptop with a Dell 968 AIO wireless printer. Let me state up front even though I enjoy learning from forums like this one I am not very skilled. Back in February I had some type of virus, malware or ???. Anyway I overwrote my software to take it back to factory settings and ever since then I have not been able to print and I have been working on this issue ever since when time permits. As of now I can print a test page. The test page states ( WINDOWS PRINTER TEST PAGE...Congratulations  If you can read this information, you have correctly installed your Dell 968 AIO printer on Jim-PC. But yet, I can't print any web pages or email attachments like I used to do. Any and all ideas and help will be appreciated.

Thanks
Jim
Lima, Ohio

Title: Re: Can print test page but nothing else.
Post by: Geek-9pm on April 05, 2011, 12:03:03 PM

Let me assume you are using Windows XP.
When yup go to printer you should see a box like this

[recovering disk space - old attachment deleted by admin]

Title: Re: Can print test page but nothing else.
Post by: Computer_Commando on April 05, 2011, 12:39:12 PM

Quote from: Geek-9pm on April 05, 2011, 12:03:03 PM

Let me assume you are using Windows XP...

Dell 1545 Inspiron laptop  is Vista or Win7

Title: Re: Can print test page but nothing else.
Post by: sammyjk1 on April 07, 2011, 01:25:20 PM

I am sorry. It's Vista Home Premium.

Title: Re: Can print test page but nothing else.
Post by: Computer_Commando on April 07, 2011, 02:01:54 PM

http://windows.microsoft.com/en-US/windows-vista/Change-your-default-printer
http://support.microsoft.com/kb/949321