Computer Hope
Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: lesnott on March 10, 2007, 03:53:50 AM
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I have just purchase a new Dell with windows Vista, having problems with broadband connection(Tesco) they have sent a new disc but not working with that either, assume its the Modem any suggestions?
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What does their tech support say about this?
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There is a known issue with Vista and broadband suppliers...
Have a Read Here... (http://www.theeldergeekvista.com/forum/index.php?showtopic=346)
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If your ISP uses MS-CHAP v.1 then Windows Vista does not support it. Contact your ISP to see if they can fix it so you can use MS-CHAP v.2.
Does the error message you get when you try to connect say something about security protocols?
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thank you for that info, will check with my daughter she is the one who has purchased the new computer with (Dell / Vista package). Trying to help her resolve promlem. She did install the original disc with her tesco broad band on windows 98, on her new computer , now they have sent her a new disc but it still wont work.
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If Tesco wants to keep her as a customer, they should provide tech support for her for free over the phone. If they cannot help her, there are usually plenty of other broadband providers in the sea. For example, i have four in my area (2 cable, one DSL and one satellite).
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Isn't the free market grand!
;D