Computer Hope
Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: AlwaysScrewed on September 12, 2013, 01:47:35 PM
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If this is the wrong area please move it to the correct area. Thank you.
Anyway on to my problem...
The same 3 Windows Updates keeping popping up. These are the three updates that keep popping up:
Security Update for Microsoft Office 2007 suites (KB2760411)
Security Update for Microsoft Office 2007 suites (KB2760588)
Security Update for Microsoft Office Excel 2007 (KB2760583)
These updates ARE NOT failing. It says "successful" in my update history yet these three updates keep showing up and installing. I have to hide the updates to prevent this from happening.
I have no idea whatsoever what the problem is here.
I have Windows Vista.
If someone could help me out here, I'd really appreciate it.
Thanks.
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This is a known issue; it happened to me too; I believe the problem is at Microsoft's end. Many users are suffering from the same problem.
See here
http://www.pcpro.co.uk/news/enterprise/384139/office-updates-trapped-in-installation-loop
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This is a known issue; it happened to me too; I believe the problem is at Microsoft's end. Many users are suffering from the same problem.
See here
http://www.pcpro.co.uk/news/enterprise/384139/office-updates-trapped-in-installation-loop
Ah. I see. At least I know it's not a problem on my end now. Thanks for informing me.
Can you post updates on this as they become available? I'd really appreciate it.
Thanks.
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It affects Windows XP, Vista, 7 and 8.
See here
http://blogs.technet.com/b/office_sustained_engineering/archive/2013/09/12/september-2013-public-update-update-targeting-for-microsoft-update-wsus-and-sccm.aspx
(use the links on that page)
I quote it here...
September 2013 Office Update: Targeting and Repeated Offering
The Microsoft Office Sustained Engineering Team
12 Sep 2013 12:53 PM
Since the shipment of the September 2013 Security Bulletin Release, we have received reports of updates being offered for installation multiple times, or certain cases where updates were not offered via Windows Server Update Services (WSUS) or System Center Configuration Manager (SCCM).
We have investigated the issue, established the cause, and we have released new updates that will cease the unnecessary re-targeting of the updates or the correct offering of these updates.
We have received escalations related to targeting for the following KB's.
MICROSOFT SECURITY BULLETIN MS13-072
Security Update for Word 2003 (KB2817682)
Security Update for Office 2003 (KB2817474)
Security Update for Microsoft Office 2007 suites (KB2760411)
Security Update for Microsoft Office 2007 suites (KB2597973)
Security Update for Microsoft Office Word 2007 (KB2767773)
Security Update for Microsoft Word 2010 (KB2760769)
Security Update for Microsoft Office 2010 (KB2767913)
Security Update for Word Viewer (KB2817683)
Security Update for Microsoft Office 2007 suites (KB2760823)
MICROSOFT SECURITY BULLETIN MS13-073
Security Update for Excel 2003 (KB2810048)
Security Update for Microsoft Office Excel 2007 (KB2760583)
Security Update for Microsoft Excel 2010 (KB2760597)
Security Update for Microsoft Excel 2013 (KB2768017)
Security Update for Microsoft Office Excel Viewer 2007 (KB2760590)
Security Update for Microsoft Office 2007 suites (KB2760588)
Non-Security Updates:
Update for Microsoft PowerPoint 2010 (KB2553145)
Update for Microsoft PowerPoint Viewer 2010 (KB2553351)
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Been monitoring this, website was updated.
http://support.microsoft.com/kb/2760411
Known issues with this update
Customers may have been repeatedly offered this update even though it was already installed.
Note This issue is resolved by a detection change released September 13, 2013. This change did not affect the updated files. This change only affects the way that we offer the updates to customers. Customers who have successfully installed the update do not have to take any action.
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Strange. I didn't get this issue on my Windows 7 laptop.
Um... the updates still show up in my "Restore Hidden Updates" because I hid the updates to stop the installation loop from happening.
What do I do?
Restore the updates and try installing the updates one last time?
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... Customers who have successfully installed the update do not have to take any action.
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Er... okay...
I guess I'll just leave the updates hidden then...
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