Computer Hope
Software => Computer viruses and spyware => Topic started by: ShazNeedsHelp on August 24, 2010, 10:40:59 AM
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HELP!
I'm a young computer user, very inexperienced and the only use for the current laptop on which the problem is occurring is my two sisters playing online games.
Basically, this icon has appeared on my system tray which is a yellow shield with a two grey/black stripes going from the bottom left to the top right of it.
I also keep getting 'Antivirus Software Alerts' in the bottom right, they pop up in a red box and say;
INFILTRATION ALERT
your computer is being attacked by an internet virus. It could be a password-stealing attack, a trojan - dropper or similar.
DETAILS
Attack from: (This bit keeps changing)
Attacked port: (as does this)
Threat: Win32/Nuqel.E (and sometimes BankerFox.A)
Do you want to block this attack?
Also every few minutes i get this pop up of the same type, in a red box saying the following:
ATTENTION ! SPYWARE ALERT
vulnerabiltes found
your computer is infected by spyware. 34 serious threats have been found while scanning your files and registry. its strongly recommended that you disinfect your computer and activate realtime secure protection against future intrusions.
And it asks me to upgrade to it, and the two options are Stay unprotected or Activate.
This must be a virus? 'Cos ive heard of the virus win32/Nuqel.e giving fake security alerts so it can detect keystrokes to take your information, help would be much appreciated.
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Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer. I am working under the guidance of one of the specialist of this forum so it may take a bit longer to process your logs.
1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
(http://img233.imageshack.us/img233/7729/mbamicontw5.gif) Please download Malwarebytes Anti-Malware from here (http://www.malwarebytes.org/mbam/program/mbam-setup.exe).
Double Click mbam-setup.exe to install the application.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select "Perform Full Scan", then click Scan.
- The scan may take some time to finish,so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
- Please save the log to a location you will remember.
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- Copy and paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
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SUPERAntiSpyware
If you already have SUPERAntiSpyware be sure to check for updates before scanning!
Download SuperAntispyware Free Edition (SAS) (http://www.superantispyware.com/download.html)
* Double-click the icon on your desktop to run the installer.
* When asked to Update the program definitions, click Yes
* If you encounter any problems while downloading the updates, manually download and unzip them from here
* Next click the Preferences button.
•Under Start-Up Options uncheck Start SUPERAntiSpyware when Windows starts
* Click the Scanning Control tab.
* Under Scanner Options make sure only the following are checked:
•Close browsers before scanning
•Scan for tracking cookies
•Terminate memory threats before quarantining
•Please leave the others unchecked
•Click the Close button to leave the control center screen.
* On the main screen click Scan your computer
* On the left check the box for the drive you are scanning.
* On the right choose Perform Complete Scan
* Click Next to start the scan. Please be patient while it scans your computer.
* After the scan is complete a summary box will appear. Click OK
* Make sure everything in the white box has a check next to it, then click Next
* It will quarantine what it found and if it asks if you want to reboot, click Yes
•To retrieve the removal information please do the following:
•After reboot, double-click the SUPERAntiSpyware icon on your desktop.
•Click Preferences. Click the Statistics/Logs tab.
•Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
•It will open in your default text editor (preferably Notepad).
•Save the notepad file to your desktop by clicking (in notepad) File > Save As...
* Save the log somewhere you can easily find it. (normally the desktop)
* Click close and close again to exit the program.
*Copy and Paste the log in your post.
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Please download: HiJackThis (http://go.trendmicro.com/free-tools/hijackthis/HijackThisInstaller.exe) to your Desktop.
- Double Click the HijackThis icon, located on your Desktop.
- By Default, it will install to: C:\Program Files\Trend Micro\HijackThis
- Accept the license agreement.
- Click the Open the Misc Tools section button.
- Place a checkmark beside Calculate MD5 of files if possible. Then, click Back.
- Click Do a System Scan and Save a Logfile. Or, if you see a white screen, click Scan.
- Please post the log in your next reply.
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Thanks Dave but I clicked on the link and it says the file is not available ? (MBAM)
And now i am very frequently receiving 'security warnings' that say:
Application cannot be executed. The file wuauclt.exe is infected, and i can't open google chrome my default browser as it says the same thing but chrome.exe is infected?! :S
Please reply soon as the virus seems to be progressing, the alerts are much more frequent and are barely allowing me to do anything, so ive stopped using the laptop except for checking your reply. Also, i've now got a 'program' icon on my desktop called antimalware doctor, i uninstalled that straight away, but strangely eough i constantly get alerts telling me to update it, with noticably bad spelling. Help! The system tray also keeps getting multiple icons for windows update that disappear as soon as i roll my mouse over it. And a couple of times i have had an icon in the system tray which is the same shape as the other warning/alert icons etc, a shield but is black and blank? I used to use skype, and as well as the wuauclt.exe message which is much morefrequent i get messages saying file skypenames.2 or something like that is infected! All of these messages open up an internet explorer page automatically if i ignore it. These messages are coming every 5/10 seconds! It is extremely bad, immediate assistance required!!!
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it also just closed firefox randomly and im getting this white box sort of thing running along the bottom of my display
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AND practically EVERY executable file is 'infected'. I installed mbam from major geeks, and that won't run either, i tried, i tried this EXE file fix, it was a zip file in the form of winRar, but winrar.exe wont run either :( It seems impossible at the moment SD.
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Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.
Save Rkill to your desktop.
There are 4 different versions. If one of them won't run then download and try to run the other one.
Vista and Win7 users need to right click Rkill and choose Run as Administrator
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.
* Rkill.exe (http://download.bleepingcomputer.com/grinler/rkill.exe)
* Rkill.com (http://download.bleepingcomputer.com/grinler/rkill.com)
* Rkill.scr (http://download.bleepingcomputer.com/grinler/rkill.scr)
* Rkill.pif (http://download.bleepingcomputer.com/grinler/rkill.pif)
Once you've gotten one of them to run then try to immediately run the following.
Try running MBAM and SAS after doing this.