Computer Hope
Microsoft => Microsoft Windows => Windows 10 and 11 => Topic started by: sinnerz on June 28, 2017, 10:36:07 PM
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Ive been trying to diagnose this problem for a while.
System.
i7 6700k
GTX 1080
16 BG Ram
850W PSU
Suddenly will shut off, not a blue screen, just shuts off. I think this is a Blue Screen Viwer log of a crash.
Any suggestions welcome
http://mibpaste.com/2J31Jy
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First thing is an very extensive memory test.
The more memory yoiu have, the greater danger of a unpreditable crash. So yu need to test the memoryin small units, like one stick at a time, if yuou can.
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Ive done memtest before and it seemed fine. Could i replace the ram completely? Ive got 2 other sticks sitting around
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Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply
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If your memory checks out, and temperatures check out ok, then i'd swap out the power supply next. I had a system failing just like this and it was a power supply that was cutting out on me. Voltages looked ok on it too, but the Rosewill Bronze 80 500 watt power supply had some sort of issue. My system is powered through a battery backup also and so I know that it wasnt a dip in my power to computer which can also cause this issue. Problem has been gone almost a year now and I was getting this problem where system would be found off and windows log complains about kernel power system failure for about a year before that and I kept running system thinking it was a fluke, but it started happening more frequently and so I had to then troubleshoot and fix it.
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"it seems fine" sends a red flag....
How long did you run MemTest and what results were there ? ?
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In regards to Blue Screen View, it doesnt appear to be getting any reports/logs when it crashes. Its just empty still.
Ive run the Windows Memory Diagnostic test 3 times and seen the No errors found each time
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At some point you can feel free to do as I asked in my previous post. I'm not sure why you were told to check the ram before we know what the nature of the error is.
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Windows Memory Diagnostic is not what you said you ran...DLoad and run MemTest...let it run at least an hour.
Any errors at all = bad RAM.
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Ive done memtest before and it seemed fine.
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Will do @Patio
@Allan in regards to Blue Screen Viewer i would do that, but each time it crashes, no log reports are showing up to copy and past
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This is the only one that shows up in Blue Screen View, it was from another problem the other day when trying to fix the Kerenel problem. It doesnt appear to give me any reports on the Kerenel crashes
==================================================
Dump File : 062917-4234-01.dmp
Crash Time : 29/06/2017 1:02:32 PM
Bug Check String : DRIVER_VERIFIER_IOMANAGER_VIOLATION
Bug Check Code : 0x000000c9
Parameter 1 : 00000000`00000224
Parameter 2 : fffff804`ee921984
Parameter 3 : fffffd82`f2470ea0
Parameter 4 : ffffffff`c000000d
Caused By Driver : avgMonFlt.sys
Caused By Address : avgMonFlt.sys+1984
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14ece0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\062917-4234-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 14393
Dump File Size : 277,405
Dump File Time : 29/06/2017 1:08:42 PM
==================================================
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The Kernel-Power Event logs are written at startup when Windows detects it wasn't shut down properly. If the problem was a result of a Crash (BSOD), then BlueScreenView would display it, and there would be appropriate event log entries for that as well. Doesn't seem like that is the case, so I wouldn't expect that the issue is related to any software configuration. It's going to very likely be a hardware issue. I'm going to second Dave's advice here and point my finger at either the power supply, or your power situation. For all we know somebody has been using a microwave or Electric kettle or something similar on the same circuit occasionally and causing a temporary brownout which causes the system to lose power. :P
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Just ran memtest86 for 4 hours and 40 mins, 4 passes, all 100% good, no errors detected. Any suggestions? Could it be my GPU?
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Completely uninstall AVG and replace it with any other anti virus app. Reboot. Let's see what happens.
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Will do the AVG now
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What would AVG do? What would i replace it with
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Any anti virus app you choose. But DO install a new AV
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Done that. Should i just buy a new PSU?
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Let's see what happens first.
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Nothing currently, it still turning off, after running memtest and removing AVG. still no luck
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If it is shutting down without a blue screen event then yes, you can try a new ps.
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Any other suggestions? Im lost could it be CPU/GPU/MOBO?
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I'd start with a PSU swap vs digging deeper. Its the most probable cause right now.
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I took it too a PC shop in town today before buying anything new for it. crossed fingers
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In fitrst post y aYou said:
Suddenly will shut off, not a blue screen, just shuts off. I think this is a Blue Screen Viwer log of a crash.
It is not a blue screen. Stop lookingat blue screen reports. You have a sidden hardware failure. MNo warning, instant ctrash. and nno log report.
You tested the memory. So it was not the memory.
A bad power supply faiilure is likely. Aftrer that it could be almost anything.
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The PC shop in town was useless, didnt find anything wrong with it, so back 2 square 1.
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The PC shop in town was useless, didnt find anything wrong with it, so back 2 square 1.
Your condition is like a customer bringing in a car that sometimes stalls, but doesnt stall when you bring it to them. The power supply swap is needed. Sometimes money has to be spent to troubleshoot. Hopefully the place didnt charge much for not finding a problem with a troubled system and hopefully they really gave it a test beyond a quick boot and yep it works. =/
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Your condition is like a customer bringing in a car that sometimes stalls, but doesnt stall when you bring it to them. The power supply swap is needed. Sometimes money has to be spent to troubleshoot. Hopefully the place didnt charge much for not finding a problem with a troubled system and hopefully they really gave it a test beyond a quick boot and yep it works. =/
So you reckon just cope the $$ and buy a PSU? Best possible solution?
I havent changed out my GPU only thing, but i dont think thats it
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I suggested testing it with onboard 2 days ago...
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@Patio, it mainly crashes when im gaming, so i didnt know if on board could handle that
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Just a note.
DIY troubleshooting is not about getting the eaxct solution on the first guess. Rather, we make best use of resorces we hand that do not use a lot of time and money.
So, even using the on-bord might seem like a poor choice, it is quick and easy to do and just might do something different taht may lead in another direction.
Also, for DIY troubleshooting, a spare PSU is very handy to have.
One more thing, removing extra RAM and the GPu lowers power cinsumption and improves stability of the power distribution.
Just sahying.... 8)
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@Patio, it mainly crashes when im gaming, so i didnt know if on board could handle that
Don't matter if onboard could or couldn't...it would eliminate the card as the culprit...
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If the system worked for the Repair shop then I would guess the issue is related to your home setup. For all we know the PC is shutting off when somebody turns on the Microwave or Electric Kettle in the other room which causes power to drop off temporarily.
of course, a new PSU could cope with that situation better, but it's something that a PC shop simply wouldn't see.
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Well im not sure about that @BC_Programmer, as it only crashes when playing games, they didnt run any games, just left it idle?
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Well im not sure about that @BC_Programmer, as it only crashes when playing games, they didnt run any games, just left it idle?
You need to find out if it is the Graphics card. Intense gaming makes the Graphics card overheat and can make the syistem crash.
Do you have any wy to monitor the temp of the GPU?
This is free.
http://www.gputemp.com/
GPU Temp
GPU Temp is a free GPU temperature monitor that can display GPU core temperature and load, the temperature data will display in the system tray, and will be real-time updated. In addition, you can choose the color for temperature display, also supports start with the Windows system.
It does not work on all cards. :(
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Just a heads up that a video card might only draw 70 watts idle or surfing the web etc, but the minute you start running complex games, that video card can suddenly pull around 300 watts or more pointing out a weak power supply that cant cope with the heavy demands when it suddenly drops out. With all other hardware also requiring power it can pull upwards of 465 watts total power. :-\ Still Got my wager placed on power supply as the cause. ;D