Computer Hope

Software => Computer viruses and spyware => Topic started by: Jdog66 on January 27, 2010, 05:01:35 PM

Title: Need Help Removing Malware
Post by: Jdog66 on January 27, 2010, 05:01:35 PM
Wife said the computer locked up and when she restarted it we are getting numerous alert windows that we are being attacked and do we want to block the attack. One window says "Application cannot be executed. The file avgui.exe is infected. Do you want to activate your antivirus software now?". Previously this window indicated CSC.exe was infected. Different message at each attempt to launch a program.

Any help is much appreciated as I don't know how to proceed.
Title: Re: Need Help Removing Malware
Post by: cruisin702 on January 27, 2010, 10:42:25 PM
Hello, cruisin702...your comment has been removed. Please do not post advice to members. ~ DragonMaster Jay
Title: Re: Need Help Removing Malware
Post by: Dr Jay on January 28, 2010, 11:11:11 AM
Hello, Jdog66.

Please visit this webpage for instructions for downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Post the log from ComboFix when you've accomplished that.
Title: Re: Need Help Removing Malware
Post by: Jdog66 on February 01, 2010, 10:34:48 PM
Installed and ran Combofix. When it finished computer restarted but the screen is now blank.
Afraid to proceed without advice.
Title: Re: Need Help Removing Malware
Post by: Dr Jay on February 02, 2010, 08:14:53 AM
Please save the following instructions into Notepad and print it out as this webpage would not be available when you're carrying out the process.

1.Please reboot into Recovery Console.

2.You must enter which Windows installation to log onto. Type 1 and press Enter.

3.At the C:\Windows prompt, type the following bolded command, and press Enter:

set allowallpaths = true

4.At the next prompt type without the quotes "cd erdnt\subs" and hit Enter.

5.At the next prompt, please type in the following without the quotes: "batch erdnt.con" and hit Enter.

The erunt backups should begin copying backup files. At the next prompt after it is complete, Type exit.

kindly reboot your pc and tell me if Windows is loading now
Title: Re: Need Help Removing Malware
Post by: Jdog66 on February 02, 2010, 05:42:33 PM
I returned from work to find that it had completed and the log was displayed. I guess I wasn't expecting it to take that long. Here is the Combofix log...


ComboFix 10-02-01.02 - Jen 02/01/2010  22:49:38.1.2 - x86
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.510.200 [GMT -6:00]
Running from: c:\documents and settings\Jen\Desktop\ComboFix.exe
AV: AVG Anti-Virus Free *On-access scanning disabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
.

(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\Jen\Application Data\SearchToolbarCorp
c:\documents and settings\Jen\Application Data\SearchToolbarCorp\Toolbar Vision\PageHistory.txt
c:\documents and settings\Jen\Application Data\SearchToolbarCorp\Toolbar Vision\WebHistory.txt
c:\documents and settings\Jen\My Documents\My Documents.url
c:\documents and settings\Jen\My Documents\My Music\My Music.url
c:\documents and settings\Jen\My Documents\My Pictures\My Pictures.url
c:\documents and settings\Jen\My Documents\My Videos\My Video.url
c:\documents and settings\Jen\Start Menu\Programs\VirusTrigger 2.1
c:\documents and settings\Jen\Start Menu\Programs\VirusTrigger 2.1\VirusTrigger 2.1.lnk
c:\program files\SelectRebates
c:\program files\SelectRebates\FFToolbar\chrome.manifest
c:\program files\SelectRebates\FFToolbar\chrome\content\options.js
c:\program files\SelectRebates\FFToolbar\chrome\content\options.xul
c:\program files\SelectRebates\FFToolbar\chrome\content\sahtoolbar.js
c:\program files\SelectRebates\FFToolbar\chrome\content\sahtoolbar.xul
c:\program files\SelectRebates\FFToolbar\chrome\locale\en-US\contents.rdf
c:\program files\SelectRebates\FFToolbar\chrome\locale\en-US\sahtoolbar.dtd
c:\program files\SelectRebates\FFToolbar\chrome\locale\en-US\sahtoolbar.dtd.skin
c:\program files\SelectRebates\FFToolbar\chrome\locale\en-US\sahtoolbar.properties
c:\program files\SelectRebates\FFToolbar\chrome\skin\3rdParty.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\add-folderplus.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\add-plussign.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\alert-blue.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\alert-red.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\bluebar.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\dollarsign.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\FindWords.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\gripper.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\icon-magnifying.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\invite.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\invite2.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\my-blue.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\my-gray.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\my-green.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\my-red.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\Options.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\S.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\SAH-LogoHotSpots.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\SAH-logotext.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\SAH-mainlogo-v1.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\SAH-mainlogo-v2.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\sahtoolbar.css
c:\program files\SelectRebates\FFToolbar\chrome\skin\Scissors.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\Search.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\shoppingcart.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\singleperson.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\star.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\thumb2.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\Thumbs.db
c:\program files\SelectRebates\FFToolbar\chrome\skin\toolbar-images-ALL.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\Toolbar_HelpAndFeedback.png
c:\program files\SelectRebates\FFToolbar\chrome\skin\Wrench.png
c:\program files\SelectRebates\FFToolbar\defaults\preferences\sahtoolbar.js
c:\program files\SelectRebates\FFToolbar\install.rdf
c:\program files\SelectRebates\SahImages\bg-gradient.gif
c:\program files\SelectRebates\SahImages\button-close.gif
c:\program files\SelectRebates\SahImages\sah-logopop.gif
c:\program files\SelectRebates\SelectAlerts.dat
c:\program files\SelectRebates\SelectRebates.exe
c:\program files\SelectRebates\SelectRebates.ini
c:\program files\SelectRebates\SelectRebatesA.dat
c:\program files\SelectRebates\SelectRebatesApi.exe
c:\program files\SelectRebates\SelectRebatesB.dat
c:\program files\SelectRebates\SelectRebatesBT.dat
c:\program files\SelectRebates\SelectRebatesUninstall.exe
c:\program files\SelectRebates\SRebates.dll
c:\program files\SelectRebates\SRFF3.dll
c:\program files\SelectRebates\Toolbar\Add.bmp
c:\program files\SelectRebates\Toolbar\AdvancedOptions.html
c:\program files\SelectRebates\Toolbar\basis.xml
c:\program files\SelectRebates\Toolbar\Basis.xml.dym
c:\program files\SelectRebates\Toolbar\basis.xml.temp
c:\program files\SelectRebates\Toolbar\Blank.bmp
c:\program files\SelectRebates\Toolbar\button-CloseWindow.gif
c:\program files\SelectRebates\Toolbar\i_clipboard.bmp
c:\program files\SelectRebates\Toolbar\i_help.bmp
c:\program files\SelectRebates\Toolbar\i_magnifying.bmp
c:\program files\SelectRebates\Toolbar\icons.bmp
c:\program files\SelectRebates\Toolbar\ImageCache\alert-red.bmp
c:\program files\SelectRebates\Toolbar\Invite.bmp
c:\program files\SelectRebates\Toolbar\logo.bmp
c:\program files\SelectRebates\Toolbar\logo_24.bmp
c:\program files\SelectRebates\Toolbar\logo_HotSpots.bmp
c:\program files\SelectRebates\Toolbar\MyNew.bmp
c:\program files\SelectRebates\Toolbar\MyNone.bmp
c:\program files\SelectRebates\Toolbar\MyPage.bmp
c:\program files\SelectRebates\Toolbar\Rate.bmp
c:\program files\SelectRebates\Toolbar\RightControls.dym
c:\program files\SelectRebates\Toolbar\sah_logo_bars.gif
c:\program files\SelectRebates\Toolbar\Scissors.bmp
c:\program files\SelectRebates\Toolbar\ShopAtHomeToolbar.dll
c:\program files\SelectRebates\Toolbar\Tools.bmp
c:\program files\SelectRebates\Toolbar\Tools2.bmp
c:\program files\webmediaviewer
c:\windows\COUPON~1.OCX
c:\windows\CouponPrinter.ocx
c:\windows\kb913800.exe
c:\windows\system32\512686
c:\windows\system32\bszip.dll
c:\windows\system32\mcrh.tmp
c:\windows\system32\rtutv.bak1
c:\windows\system32\rtutv.bak2
c:\windows\system32\rtutv.ini2
c:\windows\system32\tmp.reg

.
(((((((((((((((((((((((((((((((((((((((   Drivers/Services   )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Legacy_NPF


(((((((((((((((((((((((((   Files Created from 2010-01-02 to 2010-02-02  )))))))))))))))))))))))))))))))
.

2010-01-28 00:17 . 2010-01-28 00:17   --------   d--h--w-   c:\windows\PIF
2010-01-27 19:16 . 2010-01-27 19:16   23   ----a-w-   c:\documents and settings\Jen\Local Settings\Application Data\syssvc.exe
2010-01-27 19:08 . 2010-02-02 04:27   --------   d-----w-   c:\documents and settings\Jen\Local Settings\Application Data\dunrth
2010-01-13 00:59 . 2009-11-21 15:51   471552   ------w-   c:\windows\system32\dllcache\aclayers.dll
2010-01-08 15:40 . 2010-01-08 15:44   --------   d-----w-   c:\program files\iTunes
2010-01-08 15:40 . 2010-01-08 15:44   --------   d-----w-   c:\documents and settings\All Users\Application Data\{755AC846-7372-4AC8-8550-C52491DAA8BD}
2010-01-08 15:29 . 2010-01-08 15:31   --------   d-----w-   c:\program files\QuickTime

.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-01-08 18:16 . 2006-02-20 03:38   --------   d-----w-   c:\documents and settings\Jen\Application Data\Apple Computer
2010-01-08 15:41 . 2006-02-20 03:36   --------   d-----w-   c:\program files\iPod
2010-01-08 15:41 . 2009-07-27 00:08   --------   d-----w-   c:\program files\Common Files\Apple
2010-01-05 10:00 . 2005-08-16 10:18   832512   ----a-w-   c:\windows\system32\wininet.dll
2010-01-05 10:00 . 2005-08-16 10:18   78336   ----a-w-   c:\windows\system32\ieencode.dll
2010-01-05 10:00 . 2005-08-16 10:18   17408   ----a-w-   c:\windows\system32\corpol.dll
2009-12-19 16:43 . 2008-06-01 21:30   --------   d-----w-   c:\documents and settings\Phil\Application Data\ComcastToolbar
2009-11-25 14:40 . 2007-02-07 21:48   69168   ----a-w-   c:\documents and settings\Erika\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-11-21 15:51 . 2005-08-16 10:18   471552   ----a-w-   c:\windows\AppPatch\aclayers.dll
2006-01-31 03:47 . 2006-01-31 03:47   774144   ----a-w-   c:\program files\RngInterstitial.dll
2006-02-01 05:04 . 2006-01-29 06:49   56   --sh--r-   c:\windows\system32\16C82B422B.sys
2008-11-10 17:30 . 2008-11-05 02:14   608   --sha-w-   c:\windows\system32\winzvprt5.sys
.

(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"="c:\program files\Messenger\msmsgs.exe" [2008-04-14 1695232]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2007-06-14 68856]
"DellSupport"="c:\program files\DellSupport\DSAgnt.exe" [2007-03-15 460784]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ehTray"="c:\windows\ehome\ehtray.exe" [2005-09-29 67584]
"SigmatelSysTrayApp"="stsystra.exe" [2005-03-23 339968]
"ATIPTA"="c:\program files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [2005-08-06 344064]
"IntelMeM"="c:\program files\Intel\Modem Event Monitor\IntelMEM.exe" [2003-09-04 221184]
"DVDLauncher"="c:\program files\CyberLink\PowerDVD\DVDLauncher.exe" [2005-02-23 53248]
"RealTray"="c:\program files\Real\RealPlayer\RealPlay.exe" [2006-01-23 26112]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2005-06-10 81920]
"MimBoot"="c:\progra~1\MUSICM~1\MUSICM~3\mimboot.exe" [2006-01-18 8192]
"MMTray"="c:\program files\Musicmatch\Musicmatch Jukebox\mm_tray.exe" [2006-01-18 110592]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2006-01-23 168448]
"dla"="c:\windows\system32\dla\tfswctrl.exe" [2005-05-31 122941]
"UpdateManager"="c:\program files\Common Files\Sonic\Update Manager\sgtray.exe" [2003-08-19 110592]
"LXSUPMON"="c:\windows\system32\LXSUPMON.EXE" [2002-03-08 900096]
"MSKDetectorExe"="c:\program files\McAfee\SpamKiller\MSKDetct.exe" [2005-08-12 1121792]
"ddoctorv2"="c:\program files\Comcast\Desktop Doctor\bin\sprtcmd.exe" [2007-04-19 198184]
"ToolBoxFX"="c:\program files\HP\ToolBoxFX\bin\HPTLBXFX.exe" [2007-10-03 53248]
"AVG8_TRAY"="c:\progra~1\AVG\AVG8\avgtray.exe" [2009-12-12 2043160]
"PinnacleDriverCheck"="c:\windows\system32\\PSDrvCheck.exe" [2004-03-11 406016]
"Adobe Acrobat Speed Launcher"="c:\program files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe" [2009-02-27 38768]
"Acrobat Assistant 8.0"="c:\program files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe" [2009-02-27 640376]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2007-05-08 54840]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2009-11-11 417792]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-11-12 141600]
"ISUSPM Startup"="c:\program files\Common Files\InstallShield\UpdateService\isuspm.exe" [2005-06-10 249856]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"RunNarrator"="Narrator.exe" [2008-04-14 53760]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Billminder.lnk - c:\quickenw\BILLMIND.EXE [2006-1-31 36864]
Kodak EasyShare software.lnk - c:\program files\Kodak\Kodak EasyShare software\bin\EasyShare.exe [2007-9-19 282624]
Microsoft Office.lnk - c:\program files\Microsoft Office\Office\OSA9.EXE [1999-3-22 65588]
QuickBooks Update Agent.lnk - c:\program files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe [2004-11-11 806912]
Quicken Startup.lnk - c:\quickenw\QWDLLS.EXE [2006-1-31 36864]
WinZip Quick Pick.lnk - c:\program files\WinZip\WZQKPICK.EXE [2006-1-31 122880]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\avgrsstarter]
2009-08-16 14:46   11952   ----a-w-   c:\windows\system32\avgrsstx.dll

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\WINDOWS\\system32\\LEXPPS.EXE"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\HP\\hp laserjet m1522\\Fax Config utility1.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgemc.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgupd.exe"=
"c:\\Program Files\\Pinnacle\\Studio 10\\programs\\RM.exe"=
"c:\\Program Files\\Pinnacle\\Studio 10\\programs\\Studio.exe"=
"c:\\Program Files\\Pinnacle\\Studio 10\\programs\\PMSRegisterFile.exe"=
"c:\\Program Files\\Pinnacle\\Studio 10\\programs\\umi.exe"=
"c:\\Program Files\\HP\\hp laserjet m1522\\hppfaxnc1.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\Kodak\\Kodak EasyShare software\\bin\\EasyShare.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hppscan6.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [11/21/2008 8:53 AM 335240]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [11/21/2008 8:54 AM 108552]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\AVG\AVG8\avgemc.exe [7/6/2009 7:33 AM 908056]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [11/21/2008 8:53 AM 297752]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12   REG_MULTI_SZ      Pml Driver HPZ12 Net Driver HPZ12
hpdevmgmt   REG_MULTI_SZ      hpqcxs08 hpqddsvc
.
Contents of the 'Scheduled Tasks' folder

2010-01-22 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 17:34]

2010-02-02 c:\windows\Tasks\RegCure Program Check.job
- c:\program files\RegCure\RegCure.exe [2008-04-21 21:21]

2010-01-28 c:\windows\Tasks\RegCure.job
- c:\program files\RegCure\RegCure.exe [2008-04-21 21:21]
.
.
------- Supplementary Scan -------
.
mWindow Title = Windows Internet Explorer provided by Comcast
uInternet Connection Wizard,ShellNext = iexplore
IE: Append Link Target to Existing PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
LSP: c:\windows\system32\mclsp.dll
Trusted Zone: myretirementplan.com\www
Trusted Zone: musicmatch.com\online
DPF: {8F0DF9DB-AA5A-4ED0-9176-1C4A9C762C59} - hxxp://abtapn480.abbott.com/sametime/stmeetingroomclient/STJNILoader.cab
FF - ProfilePath - c:\documents and settings\Jen\Application Data\Mozilla\Firefox\Profiles\o2kal4qc.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - component: c:\program files\AVG\AVG8\Firefox\components\avgssff.dll
FF - plugin: c:\documents and settings\Jen\Application Data\Move Networks\plugins\npqmp071505000010.dll
FF - plugin: c:\documents and settings\Jen\Application Data\Move Networks\plugins\npqmp071505000011.dll
FF - plugin: c:\documents and settings\Jen\Application Data\Mozilla\Firefox\Profiles\o2kal4qc.default\extensions\{0C7E3F01-99E9-4095-9BDC-F84724960B57}\plugins\NPCpnMgr.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\Real\RealArcade\Plugins\Mozilla\npracplug.dll
FF - plugin: c:\program files\Viewpoint\Viewpoint Experience Technology\npViewpoint.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\
.
- - - - ORPHANS REMOVED - - - -

BHO-{64466B8E-20A7-4A4A-AFF4-AAD9CA68B52C} - c:\program files\WebMediaViewer\hpmun.dll
Toolbar-{98279C38-DE4B-4bcf-93C9-8EC26069D6F4} - c:\program files\SelectRebates\Toolbar\ShopAtHomeToolbar.dll
WebBrowser-{8FF5E180-ABDE-46EB-B09E-D2AAB95CABE3} - (no file)
HKCU-Run-jceiduqj - c:\documents and settings\Jen\Local Settings\Application Data\dunrth\vsoesysguard.exe
HKLM-Run-PCLEUSBTip - c:\program files\Pinnacle\Shared Files\Programs\USBTip\USBTip.exe
HKLM-Run-SelectRebates - c:\program files\SelectRebates\SelectRebates.exe
HKLM-Run-jceiduqj - c:\documents and settings\Jen\Local Settings\Application Data\dunrth\vsoesysguard.exe
AddRemove-Browser Toolbar - c:\program files\WebMediaViewer\browseu.exe
AddRemove-ComcastHSI - c:\program files\support.com\uninstall\chsi_uninstaller.exe
AddRemove-IExplorer add-on - c:\program files\WebMediaViewer\hpmun.exe
AddRemove-WebCyberCoach_wtrb - c:\program files\WebCyberCoach\b_Dell\WCC_Wipe.exe WebCyberCoach ext\wtrb



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-02-02 06:50
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ... 

scanning hidden autostart entries ...

scanning hidden files ... 

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'lsass.exe'(768)
c:\windows\system32\mclsp.dll
c:\windows\system32\SPORDER.dll

- - - - - - - > 'explorer.exe'(3432)
c:\windows\system32\WININET.dll
c:\windows\system32\ieframe.dll
c:\program files\Common Files\Adobe\Acrobat\ActiveX\PDFShell.dll
c:\windows\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_e6967989\MSVCR80.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\Ati2evxx.exe
c:\windows\system32\LEXBCES.EXE
c:\windows\system32\LEXPPS.EXE
c:\progra~1\COMMON~1\AOL\ACS\AOLacsd.exe
c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\windows\eHome\ehRecvr.exe
c:\windows\eHome\ehSched.exe
c:\program files\Java\jre6\bin\jqs.exe
c:\windows\ehome\mcrdsvc.exe
c:\progra~1\AVG\AVG8\avgrsx.exe
c:\progra~1\AVG\AVG8\avgnsx.exe
c:\program files\AVG\AVG8\avgcsrvx.exe
c:\windows\system32\dllhost.exe
c:\windows\system32\wscntfy.exe
c:\windows\stsystra.exe
c:\windows\eHome\ehmsas.exe
c:\progra~1\MUSICM~1\MUSICM~3\MMDiag.exe
c:\program files\Google\Google Desktop Search\GoogleDesktopIndex.exe
c:\program files\MUSICMATCH\Musicmatch Jukebox\mim.exe
c:\program files\iPod\bin\iPodService.exe
.
**************************************************************************
.
Completion time: 2010-02-02  07:01:55 - machine was rebooted
ComboFix-quarantined-files.txt  2010-02-02 13:01

Pre-Run: 90,528,731,136 bytes free
Post-Run: 100,027,961,344 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Windows XP Media Center Edition" /noexecute=optin /fastdetect

- - End Of File - - 6656277F665738B3211F607743238CFA
Title: Re: Need Help Removing Malware
Post by: Dr Jay on February 03, 2010, 08:34:07 AM
Hi again. Please do these steps in order.

1. Please download TFC by OldTimer (http://oldtimer.geekstogo.com/TFC.exe) to your desktop
2. (http://img233.imageshack.us/img233/7729/mbamicontw5.gif) Please download Malwarebytes Anti-Malware from Malwarebytes.org (http://www.malwarebytes.org/mbam/program/mbam-setup.exe).
Alternate link: BleepingComputer.com (http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe).
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Double Click mbam-setup.exe to install the application.

(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)
Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

3. Please visit this webpage for instructions for downloading and running SUPERAntiSpyware (SAS) to scan and remove malware from your computer:

http://www.bleepingcomputer.com/virus-removal/how-to-use-superantispyware-tutorial

Post the log from SUPERAntiSpyware when you've accomplished that.

4. Please run a free online scan with the ESET Online Scanner (http://www.eset.com/onlinescan/)
5. Post the following in your next reply:
And, please tell me how your computer is doing.
Title: Re: Need Help Removing Malware
Post by: Jdog66 on February 05, 2010, 07:42:45 AM
Haven't had any pop-ups since running the Combofix but performance has been sluggish. Here are the logs and THANK YOU FOR ALL YOU HELP!

MBAM Log:

Malwarebytes' Anti-Malware 1.44
Database version: 3691
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

2/4/2010 9:53:41 PM
mbam-log-2010-02-04 (21-53-41).txt

Scan type: Full Scan (C:\|)
Objects scanned: 322964
Time elapsed: 58 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{51b15f5a-e98b-4658-b9cb-9307b74773a7} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\webmedia.chl (Trojan.Zlob) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\All Users\Start Menu\Online Antispyware Test.url (Trojan.Zlob) -> Quarantined and deleted successfully.


SAS Log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/04/2010 at 11:11 PM

Application Version : 4.33.1000

Core Rules Database Version : 4558
Trace Rules Database Version: 2370

Scan type       : Complete Scan
Total Scan Time : 00:39:05

Memory items scanned      : 673
Memory threats detected   : 0
Registry items scanned    : 6721
Registry threats detected : 14
File items scanned        : 32144
File threats detected     : 133

Adware.ShopAtHomeSelect
   HKLM\Software\Classes\CLSID\{E8DAAA30-6CAA-4b58-9603-8E54238219E2}
   HKCR\CLSID\{E8DAAA30-6CAA-4B58-9603-8E54238219E2}
   HKCR\CLSID\{E8DAAA30-6CAA-4B58-9603-8E54238219E2}
   HKCR\CLSID\{E8DAAA30-6CAA-4B58-9603-8E54238219E2}\InprocServer32
   HKCR\CLSID\{E8DAAA30-6CAA-4B58-9603-8E54238219E2}\InprocServer32#ThreadingModel
   HKCR\CLSID\{E8DAAA30-6CAA-4B58-9603-8E54238219E2}\ProgID
   HKCR\CLSID\{E8DAAA30-6CAA-4B58-9603-8E54238219E2}\Programmable
   HKCR\CLSID\{E8DAAA30-6CAA-4B58-9603-8E54238219E2}\TypeLib
   HKCR\CLSID\{E8DAAA30-6CAA-4B58-9603-8E54238219E2}\VersionIndependentProgID
   HKCR\ToolBand.ShopAtHomeIEHelper.1
   HKCR\ToolBand.ShopAtHomeIEHelper
   HKCR\TypeLib\{462E4AEC-DB3B-4e69-AF61-4F300D76255C}
   C:\PROGRAM FILES\SELECTREBATES\TOOLBAR\SHOPATHOMETOOLBAR.DLL
   HKU\S-1-5-21-2249627288-277516385-4155468564-1006\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{E8DAAA30-6CAA-4B58-9603-8E54238219E2}

Adware.Tracking Cookie
   C:\Documents and Settings\Jen\Cookies\jen@specificclick[1].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][2].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Jen\Cookies\jen@realmedia[1].txt
   C:\Documents and Settings\Jen\Cookies\jen@atwola[1].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][2].txt
   C:\Documents and Settings\Jen\Cookies\jen@yieldmanager[1].txt
   C:\Documents and Settings\Jen\Cookies\jen@collective-media[2].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Jen\Cookies\jen@linksynergy[2].txt
   C:\Documents and Settings\Jen\Cookies\jen@zedo[1].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Jen\Cookies\jen@tribalfusion[2].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Jen\Cookies\jen@insightexpressai[1].txt
   C:\Documents and Settings\Jen\Cookies\jen@atdmt[2].txt
   C:\Documents and Settings\Jen\Cookies\jen@statcounter[2].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][2].txt
   C:\Documents and Settings\Jen\Cookies\jen@tacoda[1].txt
   C:\Documents and Settings\Jen\Cookies\jen@serving-sys[2].txt
   C:\Documents and Settings\Jen\Cookies\jen@revsci[1].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][2].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Jen\Cookies\jen@naked[1].txt
   C:\Documents and Settings\Jen\Cookies\jen@azjmp[2].txt
   C:\Documents and Settings\Jen\Cookies\jen@overture[2].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Jen\Cookies\jen@apmebf[2].txt
   C:\Documents and Settings\Jen\Cookies\jen@fastclick[2].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Jen\Cookies\jen@nextag[2].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][2].txt
   C:\Documents and Settings\Jen\Cookies\jen@casalemedia[2].txt
   C:\Documents and Settings\Jen\Cookies\jen@bravenet[1].txt
   C:\Documents and Settings\Jen\Cookies\jen@qnsr[1].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][2].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Jen\Cookies\jen@questionmarket[2].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][3].txt
   C:\Documents and Settings\Jen\Cookies\jen@adrevolver[1].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][2].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Jen\Cookies\jen@trafficmp[1].txt
   C:\Documents and Settings\Jen\Cookies\jen@imrworldwide[2].txt
   C:\Documents and Settings\Jen\Cookies\jen@kontera[2].txt
   C:\Documents and Settings\Jen\Cookies\jen@advertising[2].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][2].txt
   C:\Documents and Settings\Jen\Cookies\jen@doubleclick[1].txt
   C:\Documents and Settings\Jen\Cookies\jen@specificmedia[2].txt
   C:\Documents and Settings\Jen\Cookies\jen@hitbox[2].txt
   C:\Documents and Settings\Jen\Cookies\[email protected][1].txt
   C:\Documents and Settings\Cam\Cookies\[email protected][2].txt
   C:\Documents and Settings\Cam\Cookies\[email protected][1].txt
   C:\Documents and Settings\Cam\Cookies\[email protected][1].txt
   C:\Documents and Settings\Cam\Cookies\cam@apmebf[1].txt
   C:\Documents and Settings\Cam\Cookies\[email protected][1].txt
   C:\Documents and Settings\Cam\Cookies\cam@specificclick[2].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][2].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\phil@collective-media[2].txt
   C:\Documents and Settings\Phil\Cookies\phil@specificclick[2].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][2].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][2].txt
   C:\Documents and Settings\Phil\Cookies\phil@adinterax[1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\phil@dmtracker[1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][2].txt
   C:\Documents and Settings\Phil\Cookies\phil@interclick[2].txt
   C:\Documents and Settings\Phil\Cookies\phil@b5media[1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][2].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][5].txt
   C:\Documents and Settings\Phil\Cookies\phil@revsci[3].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][4].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][2].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][4].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\phil@partner2profit[1].txt
   C:\Documents and Settings\Phil\Cookies\phil@imrworldwide[1].txt
   C:\Documents and Settings\Phil\Cookies\phil@specificmedia[2].txt
   C:\Documents and Settings\Phil\Cookies\phil@insightexpressai[1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][2].txt
   C:\Documents and Settings\Phil\Cookies\phil@discounthockey[1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\phil@chitika[2].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][2].txt
   C:\Documents and Settings\Phil\Cookies\phil@atwola[1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][4].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][3].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][2].txt
   C:\Documents and Settings\Phil\Cookies\phil@apmebf[1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][3].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][2].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\phil@eyewonder[2].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\phil@kontera[1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\phil@qnsr[1].txt
   C:\Documents and Settings\Phil\Cookies\phil@roiservice[1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][3].txt
   C:\Documents and Settings\Phil\Cookies\[email protected][1].txt

Rogue.WebMediaViewer
   HKU\S-1-5-21-2249627288-277516385-4155468564-1006\Software\WebMediaViewer

Malware.Installer-Pkg/Gen
   C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{3C48F877-A164-45E9-B9DA-26A049FFC207}.EXE
   C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{6293BC00-4EB8-4C65-8548-53E2FC3BF937}.EXE
   C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{6B6A7665-DB48-4762-AB5D-BEEB9E1CD7FA}.EXE
   C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{C2D8F0E2-6978-4409-8351-BA8785DA11EE}.EXE
   C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{D1A6F3FD-7B40-443F-8767-BADB25A0D222}.EXE
   C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{E0814F95-5380-4892-B8C8-7FA4B349EF46}.EXE


ESET Log:

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=7.00.6000.16981 (vista_gdr.091215-2244)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=b2ca1fda90706a47bad8743498afb32f
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2010-02-05 06:42:24
# local_time=2010-02-05 12:42:24 (-0600, Central Standard Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=1024 16777191 100 0 38039465 38039465 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=148897
# found=6
# cleaned=6
# scan_time=3468
C:\Qoobox\Quarantine\C\Program Files\SelectRebates\SelectRebates.exe.vir   probably a variant of Win32/Genetik trojan (cleaned by deleting - quarantined)   00000000000000000000000000000000   C
C:\Qoobox\Quarantine\C\Program Files\SelectRebates\SelectRebatesApi.exe.vir   probably a variant of Win32/Adware.SAHAgent application (cleaned by deleting - quarantined)   00000000000000000000000000000000   C
C:\Qoobox\Quarantine\C\Program Files\SelectRebates\SelectRebatesUninstall.exe.vir   probably a variant of Win32/Genetik trojan (cleaned by deleting - quarantined)   00000000000000000000000000000000   C
C:\Qoobox\Quarantine\C\WINDOWS\system32\rtutv.bak1.vir   Win32/Adware.Virtumonde.NEO application (cleaned by deleting - quarantined)   00000000000000000000000000000000   C
C:\Qoobox\Quarantine\C\WINDOWS\system32\rtutv.bak2.vir   Win32/Adware.Virtumonde.NEO application (cleaned by deleting - quarantined)   00000000000000000000000000000000   C
C:\Qoobox\Quarantine\C\WINDOWS\system32\rtutv.ini2.vir   Win32/Adware.Virtumonde.NEO application (cleaned by deleting - quarantined)   00000000000000000000000000000000   C
Title: Re: Need Help Removing Malware
Post by: Dr Jay on February 05, 2010, 10:41:44 AM
Please re-open Malwarebytes, click the Update tab, and click Check for Updates. Then, click the Scanner tab, select Perform Quick Scan, and press Scan. Remove selected, and post the log in your next reply.
Title: Re: Need Help Removing Malware
Post by: Jdog66 on February 05, 2010, 05:52:04 PM
Here is the log. Things seem pretty good now.

Malwarebytes' Anti-Malware 1.44
Database version: 3695
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

2/5/2010 6:54:51 PM
mbam-log-2010-02-05 (18-54-51).txt

Scan type: Quick Scan
Objects scanned: 163873
Time elapsed: 8 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
Title: Re: Need Help Removing Malware
Post by: Dr Jay on February 05, 2010, 08:41:53 PM
Now to get you off to a good start we will clean your restore points so that all the bad stuff is gone for good. Then if you need to restore at some stage you will be clean. There are several ways to reset your restore points, but this is my method:
You now have a clean restore point, to get rid of the bad ones:
To remove all of the tools we used and the files and folders they created, please do the following:
Please download OTC.exe (http://oldtimer.geekstogo.com/OTC.exe) by OldTimer:
Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

==

Please download TFC by OldTimer (http://oldtimer.geekstogo.com/TFC.exe) to your desktop
==

Download Security Check by screen317 from SpywareInfoforum.org (http://screen317.spywareinfoforum.org/SecurityCheck.exe) or Changelog.fr (http://screen317.changelog.fr/SecurityCheck.exe).
Title: Re: Need Help Removing Malware
Post by: Jdog66 on February 06, 2010, 09:35:42 AM
 Results of screen317's Security Check version 0.99.1    
 Windows XP Service Pack 3 
``````````````````````````````
Antivirus/Firewall Check:
 Windows Firewall Disabled! 
 AVG Free 8.5   
 ESET Online Scanner v3   
 Antivirus up to date! (On Access scanning disabled!)
``````````````````````````````
Anti-malware/Other Utilities Check:
 Java(TM) 6 Update 13 
 Java(TM) SE Runtime Environment 6 Update 1
 Java(TM) 6 Update 5 
 Java(TM) 6 Update 7 
 Java 2 Runtime Environment, SE v1.4.2_03
 Out of date Java installed!
 Adobe Flash Player 10 
Adobe Reader 9
``````````````````````````````
Process Check: 
objlist.exe by Laurent
 AVG avgwdsvc.exe
 AVG avgtray.exe
 AVG avgrsx.exe
 AVG avgnsx.exe
 AVG avgemc.exe
 AVG avgemc.exe
``````````````````````````````
DNS Vulnerability Check:
 GREAT! (Not vulnerable to DNS cache poisoning)

`````````End of Log```````````
Title: Re: Need Help Removing Malware
Post by: Dr Jay on February 06, 2010, 11:55:50 AM
Please download the newest version of Java from Java.com (http://www.java.com/en/download/manual.jsp).

Before installing: it is important to remove older versions of Java since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs.
Search in the list for all previous installed versions of Java. (J2SE Runtime Environment). Please uninstall/remove each of them.

Once old versions are gone, please install the newest version.

==

Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

FirewallAntiSpywareNOTE: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Rogue programs help
There are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:
http://www.spywarewarrior.com/rogue_anti-spyware.htm (http://www.spywarewarrior.com/rogue_anti-spyware.htm)

Securing your computerPlease consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:
See this page (http://www.geekpolice.net/computer-security-f27/preventing-malware-and-being-resistant-to-the-dangers-of-the-internet-t16961.htm) for more info about malware and prevention.
Title: Re: Need Help Removing Malware
Post by: Jdog66 on February 06, 2010, 01:04:39 PM
Great thanks so much. I really appreciate all your help.

I updated the Java as you instructed and I will review the information and install a firewall and antispyware. I have AVG currently installed but I am now on comcast and was wondering if there was any benefit to switch to McAfee that they provide free to customers?
Title: Re: Need Help Removing Malware
Post by: Dr Jay on February 06, 2010, 01:08:56 PM
I do not like McAfee, but if you stay with AVG, you will have a more secure computer.