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Software => Computer viruses and spyware => Virus and spyware removal => Topic started by: Joshn7 on January 28, 2011, 08:57:07 PM

Title: Virus help
Post by: Joshn7 on January 28, 2011, 08:57:07 PM

Hello,
Last Friday (1/21) I downloaded a file somewhat accidentally. And now when I start my computer it shuts down within a few minutes. I have been able to update Microsoft Security Essentials (which is the only protection program I am running) but have not been able to get a scan in. Also I tried to restore back to a time prior to the infection but my computer did not list any. So I have been told that the virus could be in my system restore. However this does me very little good as I do not know my way around a computer beyond the basics. Please let me know if there is anything I might be able to do.

Thanks much,

Joshn7

Title: Re: Virus help
Post by: Allan on January 29, 2011, 06:28:48 AM

Please follow the instructions in the following link and post your logs:
http://www.computerhope.com/forum/index.php/topic,46313.0.html

Title: Re: Virus help
Post by: Joshn7 on January 29, 2011, 06:57:40 AM

I am unable to do much of this as I only have from 0 - 5 mins at best after a reboot. I did update My anti virus and turn on my firewall but it did not detect anything.

Title: Re: Virus help
Post by: Allan on January 29, 2011, 07:07:10 AM

Okay. Please sit tight and one of our malware specialists will respond.