Computer Hope

Software => Internet browsers => Topic started by: coco_pops on October 18, 2013, 03:10:13 PM

Title: Page won't load 100 %
Post by: coco_pops on October 18, 2013, 03:10:13 PM

Hello all, first time posting here :)


Have a small problem

I use Firefox on my laptop and try to load up.... Say the ubisoft customer support page but the whole page doesn't load, there's 2-3 fields missing where I have to input info, but I can access it on my phone.

Any thoughts?

Thanks :D

Title: Re: Page won't load 100 %
Post by: DaveLembke on October 18, 2013, 03:22:02 PM

Which version of Firefox are you running? Do you have any content blocker addons added which may be getting in the way?

Title: Re: Page won't load 100 %
Post by: coco_pops on October 18, 2013, 05:02:01 PM

Using the most updated Firefox 64 bit I use ad block plus but disabled it and still no change. Seems to happen on internet explorer too :(

Title: Re: Page won't load 100 %
Post by: DaveLembke on October 18, 2013, 07:14:58 PM

hmm... interesting that its both FF and IE with same issue, yet its ok on your phone so the site doesnt have an issue. Assuming that all other websites are flawless, do you have anything else that may be blocking it such as Norton Internet Security etc.

Interesting read here: http://kotaku.com/5930065/ubisofts-uplay-has-a-security-hole-heres-how-you-can-fix-it (http://kotaku.com/5930065/ubisofts-uplay-has-a-security-hole-heres-how-you-can-fix-it)

Title: Re: Page won't load 100 %
Post by: coco_pops on October 19, 2013, 12:39:37 PM

http://imageshack.us/a/img5/5876/d0vz.png


http://img15.imageshack.us/img15/4528/lzw2.png


I only use comodo anti virus/firewall atm

Stumped : /

Added 2 pictures to see if that helps :)

Thanks again

Title: Re: Page won't load 100 %
Post by: PCdoc on October 20, 2013, 01:54:23 AM

Are you by chance using any types of proxies set up in your browsers??

Title: Re: Page won't load 100 %
Post by: coco_pops on October 21, 2013, 04:12:13 PM

not that i know of, dont know how to set proxys up : /

Only have a few add ons media hint/ ad block/ x-notifer.

deleted media hint to see if that mad a difference

Title: Re: Page won't load 100 %
Post by: patio on October 21, 2013, 04:26:36 PM

When Firefox updates you need to check for all addon updates as well...
They are mostly authored outside of the Mozilla framework.

Title: Re: Page won't load 100 %
Post by: coco_pops on October 21, 2013, 04:53:49 PM

seems to be working on IE now, after i disable java

Still doesnt wanna work on firefox tho

Title: Re: Page won't load 100 %
Post by: PCdoc on October 22, 2013, 12:07:18 AM

In firefox, click Help >> Restart with Ad-ons Disabled....
This will disabled all installed addon-ons temporarily. Check if you still experience problems. If this fixes for you, Restart firefox in normal mode, and disable addons one by one to check which addon is causing problem.

Alternatively, as you said disabling java fixed it in IE. If java runtime installed in your system is older version, this creates problems while browsing sometimes. Download latest version of java from http://www.java.com/en/download/manual.jsp Download the Offline installer for windows. be sure all your browsers are closed when you run the installer.

You can first remove java from 'add/remove programs' (windows xp) / 'Programs and features' (Windows vista and above). Installing latest version manually sometimes keeps the older version also installed in your system which is really of no use.

Title: Re: Page won't load 100 %
Post by: coco_pops on October 22, 2013, 01:35:54 PM

Silly thing still isnt working tried the java stuff :( and the restart

Title: Re: Page won't load 100 %
Post by: patio on October 22, 2013, 07:09:17 PM

Quote from: patio on October 21, 2013, 04:26:36 PM

When Firefox updates you need to check for all addon updates as well...
They are mostly authored outside of the Mozilla framework.