Computer Hope

Microsoft => Microsoft Windows => Windows 8 => Topic started by: Mibbiz on May 11, 2015, 12:25:14 PM

Title: "More data is available." - Can't install new things nor run certain programs
Post by: Mibbiz on May 11, 2015, 12:25:14 PM

Hi all,

About a month ago, I uninstalled a WebRoot trial using Revo Uninstaller.
Since that time, I have not been able to install new programs or fonts.
I have tried to do a system restore to the point before I even installed the trial.
I get the message "More data is available".
I also get this error when I try to run certain system programs or install new programs or fonts.
I'll attach screenshots of these alerts.

I don't know what I can do. I can't restore and this is a laptop, so I don't have any discs...

Thanks.

[attachment deleted by admin to conserve space]

Title: Re: "More data is available." - Can't install new things nor run certain programs
Post by: patio on May 11, 2015, 04:04:44 PM

What are you attempting to do with regedit ? ?

Title: Re: "More data is available." - Can't install new things nor run certain programs
Post by: BC_Programmer on May 11, 2015, 04:14:10 PM

It may be possible to start the computer in safe mode.

At any rate, oney cause is that the Registry Value "PublisherPolicyChangeTime" in

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide had it's data type changed to a String when it should be a QuadWord.

You may have already found this in your search, and you get the error when trying to run regedit so you cannot change it from that program.

Are you able to run command prompt? (Windows Key+R, "cmd.exe", Enter)

if so, you can confirm my hypothesis by using the following command:

Code: [Select]

reg query HKLM\Software\Microsoft\Windows\CurrentVersion\SideBySide /v PublisherPolicyChangeTime
it should show something similar to the following:

Code: [Select]


HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SideBySide
    PublisherPolicyChangeTime    REG_QWORD    0x1d08a80c8540fbd

However if it says REG_SZ we'll have to fix that.

Title: Re: "More data is available." - Can't install new things nor run certain programs
Post by: Mibbiz on May 11, 2015, 07:11:49 PM

Quote from: patio on May 11, 2015, 04:04:44 PM

What are you attempting to do with regedit ? ?

I was just using it as an example of a system program that I can't run without receiving the error.

Title: Re: "More data is available." - Can't install new things nor run certain programs
Post by: Mibbiz on May 11, 2015, 07:19:12 PM

Quote from: BC_Programmer on May 11, 2015, 04:14:10 PM

It may be possible to start the computer in safe mode.

At any rate, oney cause is that the Registry Value "PublisherPolicyChangeTime" in

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide had it's data type changed to a String when it should be a QuadWord.

You may have already found this in your search, and you get the error when trying to run regedit so you cannot change it from that program.

Are you able to run command prompt? (Windows Key+R, "cmd.exe", Enter)

if so, you can confirm my hypothesis by using the following command:

Code: [Select]

reg query HKLM\Software\Microsoft\Windows\CurrentVersion\SideBySide /v PublisherPolicyChangeTime
it should show something similar to the following:

Code: [Select]


HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SideBySide
    PublisherPolicyChangeTime    REG_QWORD    0x1d08a80c8540fbd

However if it says REG_SZ we'll have to fix that.

It reads back as REG_QWORD 0x1d026c2c7c523e6, so I suppose it's fine.
Is there any other registry problem it could be?

Title: Re: "More data is available." - Can't install new things nor run certain programs
Post by: Mibbiz on May 18, 2015, 02:48:03 AM

No solutions?  :(

Title: Re: "More data is available." - Can't install new things nor run certain programs
Post by: Mibbiz on June 04, 2015, 07:08:14 PM

Solution: Fresh reinstallation of Windows. That's the only fix.