Computer Hope

Hardware => Hardware => Topic started by: mk2233 on February 19, 2013, 12:45:45 PM

Title: Blank screen when Gateway GM5664 desktop turned on
Post by: mk2233 on February 19, 2013, 12:45:45 PM

Hello,

I'm trying to fix my friends Gateway GM 5664 desktop computer.  He was told by a local pc shop that it needed a new motherboard.

I went ahead a bought a new one and installed it.

My problem is once I turn the computer on I hear the initial beep and all the fans start running, normal hd drive sounds, mouse & keyboard work but I have a blank black screen. So I can't see anything on my monitor (monitor says no signal). The monitor connection to the pc is secure and the monitor has been tested on other pc's so I know it works.

Can someone let me know what the issue might be?

Thanks is advance.

Title: Re: Blank screen when Gateway GM5664 desktop turned on
Post by: truenorth on February 19, 2013, 02:01:45 PM

Many things can be at the root of this type an issue. Have you tried another video card yet? truenorth

Title: Re: Blank screen when Gateway GM5664 desktop turned on
Post by: mk2233 on February 19, 2013, 03:40:09 PM

The monitor is connected to the vga connection on the motherboard.  There are 2 other cards on the mb.  One is for DVI input and the other is for tv input.

Title: Re: Blank screen when Gateway GM5664 desktop turned on
Post by: patio on February 19, 2013, 03:44:27 PM

Input ? ?...you mean output right ? ?

Title: Re: Blank screen when Gateway GM5664 desktop turned on
Post by: mk2233 on February 19, 2013, 03:53:55 PM

Right output.

Title: Re: Blank screen when Gateway GM5664 desktop turned on
Post by: patio on February 19, 2013, 04:27:23 PM

I would power down both the PC and the monitor and try the DVI connector then...
It's a good possibility the onboard vid is disabled because there is a vid card installed...which is how it's normally designed to work.

Title: Re: Blank screen when Gateway GM5664 desktop turned on
Post by: mk2233 on February 19, 2013, 04:36:30 PM

I don't have a dvi cable at the moment.  If I remove the dvi card would that make the onboard vga the default?

I'm going to try that and see what happens.

Title: Re: Blank screen when Gateway GM5664 desktop turned on
Post by: patio on February 19, 2013, 04:49:31 PM

Yes...it would.
You may want to remove both cards to test...dont know what kind of setup he was runnin...

Title: Re: Blank screen when Gateway GM5664 desktop turned on
Post by: mk2233 on February 19, 2013, 04:52:35 PM

It worked!

All I had to do was take the dvi card out.

Thanks Patio!!

Title: Re: Blank screen when Gateway GM5664 desktop turned on
Post by: patio on February 19, 2013, 05:57:19 PM

Anytime...Welcome Aboard...and i hope you have success fixing the card issue.