Computer Hope

Microsoft => Microsoft Windows => Windows XP => Topic started by: heinz57 on July 12, 2008, 11:37:38 AM

Title: Can't access the internet
Post by: heinz57 on July 12, 2008, 11:37:38 AM

My desktop running XP Home won't access internet even though when I plug in my laptop to the line it accesses just fine.
Where could I start trouble shooting please.  All Our computers are hard wired ; no WiFi.  I have tried both IE and Firefox neither works.  They both work just fine with my laptop connected.

Thanks in advance

Heinz

Also it was working just fine a couple of days ago.......

Title: Re: Can't access the internet
Post by: heinz57 on July 12, 2008, 12:26:50 PM

[/color]] (http://[color=brown)[/font]        Found the ANSWER!!!!!!!!

MS Security Update  KB 951748 conflicts with ZONEALARM;  removal of this update as suggested by Zonealarm resolved the problem....

Thanks  Heinz 57

Title: Re: Can't access the internet
Post by: Broni on July 12, 2008, 01:34:41 PM

Thanks for posting back :)

Title: Re: Can't access the internet
Post by: evilfantasy on July 12, 2008, 01:40:00 PM

For anyone else reading this who uses Zone Alarm.

Workaround to Sudden Loss of Internet Access Problem (http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html)