Computer Hope

Other => Other => Topic started by: amberharper on August 30, 2007, 04:52:28 PM

Title: Programs wont connect to internet even though Im on internet
Post by: amberharper on August 30, 2007, 04:52:28 PM

I had Earthlink dial up and went to Verizon DLS.  I uninstalled Earthlink but an accelerator file will not delete (which Ive tried and the files are "being used by another program").  So when I do connect to the internet I get several earthlink messages that I have to cancel to get onto the internet.  I can browse and do anything on the internet as well as down load programs.  I have downloaded Napster, Epocrates, Google Earth, some games for my son.  But, When I open the files and try to use them, they need to connect to the internet and are unable to.  I get error messages, I have disabled my firewire to see if that helps but I do not know what is going on.  PLEASE HELP!!!!

Title: Re: Programs wont connect to internet even though Im on internet
Post by: patio on August 30, 2007, 06:58:36 PM

Try removing the offending file in safemode...
To enter safemode tap F8 repeatedly while the machine is starting before you see the Windows logo.

Title: Re: Programs wont connect to internet even though Im on internet
Post by: amberharper on August 31, 2007, 03:11:09 AM

Thanks, I will try this.  Do you think it will fix the connection problem also?

Title: Re: Programs wont connect to internet even though Im on internet
Post by: amberharper on August 31, 2007, 04:32:32 PM

This still didnt work!!!
Someone please help.

Title: Re: Programs wont connect to internet even though Im on internet
Post by: patio on August 31, 2007, 04:42:19 PM

You need to read up on the Verizon documentation and double-check if it's setup properly.

Title: Re: Programs wont connect to internet even though Im on internet
Post by: The Saviour on August 31, 2007, 05:47:19 PM

If the Accelerator came with your Earthlink dial-up, you may want to contact them for removal instructions as well...then follow patio's advice.