Computer Hope
Software => Computer viruses and spyware => Virus and spyware removal => Topic started by: kmx2251 on March 31, 2017, 01:08:03 PM
-
Nasty virus. even on Safe mode I can't install any anti virus. It has blocked Avast in my PC.
Im not a computer expert and dont know how to resolve this.
Nothing will work from the computer so I am using my laptop to create Rescue disks and try to scan with them but nothing worked so far.
Trend Micro, EsEt. didnt detected anything. Bit Defender detected the following but couldn't clean it.
Gen.Trojan.Jeur.TP.bmW@bCZ7ih
Please Help
-
First of all, don't do anything. Apparently you have another computer so you are able to come in the form.
What you need to do is to prepare a rescue CD using your working computer. You're going to download the ISO of a program that can check for viruses without having the operating system up and running These programs are made by different companies. One of these is made by a company called AVIRA. You can download the ISO file off of their website and burn it onto using one of the common method used for duplicating an ISO file.
Next step is to set up your trouble machine so that it will boot from the CD instead of the hard drive. This varies from one computer to the next, so I'm not able to give you the detailed step-by-step instructions on how it works on your computer. On the computers I have, which are made by Dell, I have to hit the F 12 key and then a program comes up then ask me what to and I select my CD-ROM player.
Was the program boots up and what kind of test would like to do and then it will begin scan of your computer and will quarantine whenever it finds. In some cases it may be necessary to do some other kind of work on the computer
After the VirusScan has been completed.
Check this out:
https://www.avira.com/en/download/product/avira-rescue-system
Read over over the instructions there.
Let me know if you can do that. :) :'(
-
Im working on the creation of the CD right now. Will reply with results. Tks
-
I got Avira rescue Disk. However Avira wont connect to the internet. The computer has connection but I don't know why Avira cant connect.
Wireless connection. Avira wont browse for connections available and I dont know how to configure it manually. :(
-
Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.
1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
3.5 Connecting to the Internet
On startup of the GUI, the product checks for an Internet connection that is required to
perform an update of the detection technology prior to scan and repair your system's
partition. If no Internet connection is established, you are prompted to configure your
network via the displayed link.
Click the link Click here to establish an Internet connection.
The Network Connections window opens.
Choose the tab Wired, if you usually are connected wired to your local area network.
Click the name of your wired connection, if visible and click Edit.
- OR -
Click Add, to establish a new wired connection.
The Editing Wired connection window opens.
You can configure your physical address and IP settings.
Choose the tab Wireless, if you want to establish a WLAN Internet connection.
Click the name of your wired connection, if visible and click Edit.
-
thank you Dave
A few things:
- there is no link prompt to connect internet. There is only a box with a msg saying YOu are not connected to the internet
- Cant do wired
- Wireless - it won't allow me to browse for my wireless network and I don't know how to set it up manually
-
Your comment has been removed. Please do not post malware advice, or post here in the malware forum, unless you need help.Superdave.
-
Your comment has been removed. Please do not post malware advice, or post here in the malware forum, unless you need help.Superdave.
-
the code is running for almost 1 hour now. It says "Scanning in progress"
Is this normal? Should it take that long? ::)
-
I was able to run Avira after all with the internet connection.
It detected 4 threats and I am attaching the report from the scan.
Computer still has same issues.
[attachment deleted by admin to conserve space]
-
How were you able to run the FarBarscan?
-
Found in my Desktop after I ran AVIRA
-
Please download AdwareCleaner onto your Desktop. AdwCleaner (http://www.bleepingcomputer.com/download/adwcleaner/)
Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.
(http://i424.photobucket.com/albums/pp322/digistar/AdwCleaner-icon.jpg)
If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.
(http://i424.photobucket.com/albums/pp322/digistar/untitled.png)
AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.
(http://i424.photobucket.com/albums/pp322/digistar/3.png)
AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
(http://i424.photobucket.com/albums/pp322/digistar/mbamicontw5.gif) Please download Malwarebytes Anti-Malware from here. (http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe)
Double Click mbam-setup.exe to install the application.
- It should update automatically if the computer is connected to the internet.
- Click on Threat Scan and click on Scan Now.
- The scan may take some time to finish,so please be patient.
- When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
- Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
- When disinfection is completed you can click on "Copy to Clipboard".
- Paste the log in you next reply (CTRL+ V)
*************************************************
Please download Junkware Removal Tool (http://thisisudax.org/downloads/JRT.exe) to your desktop.
•Warning! Once the scan is complete JRT will shut down your browser with NO warning.
•Shut down your protection software now to avoid potential conflicts.
•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this (http://www.bleepingcomputer.com/forums/topic114351.html) link to see a list of security programs that should be disabled and how to disable them.
•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator
•The tool will open and start scanning your system.
•Please be patient as this can take a while to complete depending on your system's specifications.
•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
•Copy and Paste the JRT.txt log into your next message.
**********************************************************
Download Security Check by screen317 from the following link and save it to your desktop.
Security Check (http://www.bleepingcomputer.com/download/securitycheck/)
* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.
Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
-
As I mentioned before I am using my laptop to do all downloads and communicate with you guys.
The PC wont run any exe files.
It is helpless to download programs to its desktop because it will be blocked.
Unless I can create a CD with any antimalware program from my Laptop and run it on the PC nothing else will work.
Maybe Im not being clear about that. My appologies.
Btw I tried Rkill before because it uses IExplorer name and it didn't work either.
:'( :'( :'( :'(
-
The PC wont run any exe files.
But you told me you ran Avira on your desktop.That is why I gave you the other scans to run. Burn them to a CD or USB stick and try running them from there.
-
I ran Avira from a cd.
There is an ISO file available to download from their website.
AdwCleaner doesn't offer that option;
I don't know how to create a rescue CD from ADWCleaner.
Same for Malwarebytes
Every time I try to run any of those exe I get the message: "The requested resource is in use"
I was able to create the following rescue cd's and run them (none resolved the problem)
- F.Secure
- Bit Defender
- Trend Micro
- EsEt SysRescue
- Avira
Please help! Don't know what else to do.
Do I have limited time to chat in here? I noticed a minute counter at login page. I hope not. Thanks
-
AdwCleaner doesn't offer that option;
I don't know how to create a rescue CD from ADWCleaner.
Same for Malwarebytes
Try this: Put your CD in the computer and click on AdwCleaner. Both it and MBAM should run from the disk.
This is not a chat site so you can post as many times as you wish.
-
Did you mean burn the CD with the downloaded AdwCleaner exe file?
what is MBAM?
I tried to download AdwCleaner exe (it is a ZIP file) and extract to a folder and then burn the cd with those files.
It didn't work.
Do you mind giving step by step tutorial on how to do this?
I would appreciate
-
btw I did't mean this is a chat site. Sorry, picked the wrong wording.
This is taking forever for me to figure out and I just wasn't sure if there was a limit to the posts.
I've disconnected the PC from the internet because Im not sure what the malware is doing at this point.
But since that is my main work computer Im still using it offline.
Thank you
-
No, there is no limit on posts. MBAM is MalwareBytes Antimalware. You need to make a data disc with those two program on the disk. Pop it in your computer and try running each program from the disc.
Do you have the OS disk or is there a Recovery on a separate partition of your hard drive?
-
Sorry I don't have the OS disk and there's no recovery on a separate partition of my hard drive.
I have created a few bootable Rescue CDs using my other computer (Laptop) after all this happened just in case - the ones I mentioned before. But I don''t think it is the same you talking about right?
Do i need the OS disk or Recovery partition for this new AdwCleaner cd to work?
-
No, I just wanted to know if you had the OS in case we can't get the computer to work. Putting those programs on a CD is not the same as making a rescue disk. You will need to create a data disc and put those two programs on them. If done correctly, the programs will run off the disk.
-
I've searched online for tutorials on how to create a data disk with those programs and I couldn't find anything helpful.
Can you point me to a link where I can find it?
-
My problem is I only have the .exe file downloaded from the websites.
If I click that file it will prompt to install in the computer
Did you mean create a data CD burning the adwcleaner.exe (and the others, mbam-setup.exe etc) to a CD?
Then insert the CD into the infected computer and run from there?
If I do that will it not prompt to install those programs in the affected computer?
Because if that's what is going to happen, the infected computer will probably block the .exe file from running.
Forgive the ignorance. Although Im a lil embarrassed asking. Honest questions tho.
-
Did you mean create a data CD burning the adwcleaner.exe (and the others, mbam-setup.exe etc) to a CD?
Then insert the CD into the infected computer and run from there?
If I do that will it not prompt to install those programs in the affected computer?
Because if that's what is going to happen, the infected computer will probably block the .exe file from running.
Yes, create a data disk just as you would a music CD. If you transfer the programs to your infected computer they may not run but they will run from the data disk.
-
I did that. Created a data CD with all 4 programs you recommended in it (AdwCleaner, MalwareBytes, Junk Removal Tool and Security Check)
None of them ran.
AdwCleaner resulted a msg: Windows cannot find C:\Users\Owner\Downloads\adwcleaner.exe. Make sure you typed the name correctly, and try again.
For The other programs I got the same msg. "the requested resource is in use"
Could it be because I am downloading and burning the disk from a different computer?
-
No, I've done that dozens of times. Are you sure you're creating a data disk. When you put the disk in the drive you should be able to see all the programs on the disk. Then, it's simply a matter of double-clicking on each program to run it. What program are you using to burn the disk?
-
It sounds like you may have burned shortcuts onto the disc, rather than the files themselves.
-
Yes, BC. that is what it looks like. If he/she burned the programs to the CD they should run from the disk.
-
Yes BC is correct. I did burn a shortcut for ADWCleaner but not for the other programs (however none of them ran)
I was able to save ADW Cleaner to a USB and run as Administrator.
I am attaching pictures of the process.
After the whole process completed the computer was restarted.
I tried to run ADWCleaner a second time and it didn't run.
Screen shots attached for ADWCleaner process and final report until it prompted to restart (which I did)
I am sending multiple messages to explain what is happening and send screen shots of each process.
[attachment deleted by admin to conserve space]
-
Final ADWCleaner final report - screen shots Attached here
[attachment deleted by admin to conserve space]
-
Computer restarted and I tried to run ADWCleaner one more time and it didn't run this time.
I got the screen message attached here (Microsoft Security Essentials - This app detected and suspended a potential threat. Click Clean PC to remove this threat)
Perhaps I shouldn't let it run, but since ADWCleaner wasn't responding anymore I ran it.
Screen shots Attached
It looks like nothing changed. Computer still not executing any programs
[attachment deleted by admin to conserve space]
-
Ok. I was able to run ADWCleaner again, after deleting all tracks left from the previous scanning/cleaning process as if it was the first time.
I ran it 3 times (from CD and from USB flash drive), every time it found 11 threats but didn't clean it. Same final reports.
ADWCleaner doesn't seem to be able to clean it.
What should I do next?
Let me know if I should send more screen shots/reports for your information
-
Please run a full scan with MicroSoft Security Essentials and tell me what shows up.
-
Here is the report from one time Full scan with Windows Security Essentials
[attachment deleted by admin to conserve space]
-
Computer still has same issues after that.
No exe runs yet
-
Second time scanning using Microsoft Security Essentials resulted in no findings, but computer still not running "exe" files
Picture attached
[attachment deleted by admin to conserve space]
-
Running scans are .exe files. What specifically cannot run?
-
for new programs that I try to install
It wont run any new antivirus, malware or any new program
message I am getting is attached picture here
Also tried to run System Restore and it wont run.
Pre Existing programs seem to be running fine
For safety I have disconnected the computer from the internet (I don't know what kind of malware it is)
[attachment deleted by admin to conserve space]
-
After all that Im still getting msg from Microsoft Security Essentials like this (attached)
Like the other times before I got the green window after saying it has been cleaned and I should restart the computer (which I did)
[attachment deleted by admin to conserve space]
-
Again, new msg showing virus in the system
I keeps coming up after I restart it
[attachment deleted by admin to conserve space]
-
Microsoft Security Essentials is not able to clean it
tried to delete manually, rename it but don't have permission
[attachment deleted by admin to conserve space]
-
Can you go to Setting in MSE and empty the "quarantine" folder?
-
I did that but it wont clean the virus
It will show a message that the computer is clean but a few min later the virus will show up again.
Just like in the pictures I posted before.
And the cicle is endless.
It cant clean the virus
-
Please download Farbar Service Scanner (http://download.bleepingcomputer.com/farbar/FSS.exe) to the desktop and run it on the computer with the issue.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Make sure FRST is run under administrator privileges.
Make sure that the Whitelist section is checked.Otherwise, the log will be very long.
You Security programs may prevent the tool from running. If this happens, disable the security program until the scan is completed.
- Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
- Press "Scan".
(http://i424.photobucket.com/albums/pp322/digistar/FRSTicon.jpg) (http://s424.photobucket.com/user/digistar/media/FRSTicon.jpg.html)
(http://i424.photobucket.com/albums/pp322/digistar/FRSTconsole-1.jpg) (http://s424.photobucket.com/user/digistar/media/FRSTconsole-1.jpg.html)
- It will create a log (FSS.txt) in the same directory the tool is run.
- Please copy and paste the log to your reply.
- The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.
-
Reports attached per your instructions
FYI
I was able to run ADW Cleaner from a CD and this is the screen shot of the result'
It has done the same thing before but it wont clean it.
[attachment deleted by admin to conserve space]
-
Run AdwCleaner again and, after the scan, hit the clean button.
Please activate your Windows Defender and Windows Firewall.
Please check your browsers for add-ons such as Ndistpr64.sys or other suspicious add-ons. If you can't find any please re-set your browser.
Were you able to run MBAM?
Please do a search for C:\Windows\System32\drivers\ndistpr64.sys If you can find it, please delete it.