Computer Hope
Hardware => Drivers => Topic started by: ejames82 on April 25, 2015, 09:35:12 AM
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hello,
I just built a computer on an asrock z77 extreme 4 motherboard. I successfully installed windows7 but have an exclamation point in device manager.
I was able to extract and install XfastLAN but I still have no connectivity, and thus an exclamation point for ethernet controller.
I went right to the asrock site below and grabbed everything I could and put it on a flash drive:
http://www.asrock.com/mb/Intel/Z77%20Extreme4/?cat=Download&os=Win764
maybe I am not installing the driver properly. I basically just copied the file on the desktop, extracted it there, and installed the exe (it said it was 'installed correctly'), then rebooted (which was my choice). I now have an icon in the notification area.
it doesn't seem like this is the driver at all. asrock gives no documentation on their site that I can see.
any guidance will be most appreciated as always.
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Didn't the MBoard come with a Driver CD ? ?...that's what you should run...
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hello patio,
yes it did. I tried that first. it didn't work. I will double-check that right now.
thanks.
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it's funny. this time it didn't do the same thing it did before. it auto-ran and installed google chrome, but still didn't connect to anything.
sort of ironic.
I am still checking it out though. I have two computers running. thanks for getting back to me so fast.
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Anytime...
You need both the ethernet and WLAN 1's re-installed...
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yep. and it looks like I just found it after some intense searching.
I had device manager search for the drivers on the cd, but I realize it was naive to think that device manager would find and install the drivers off the cd.
there was a choice of broadcom and realtek and under realtek
there were four drivers. vista, xp, windows 7 and windows 8, so I had to find the one for windows 7.
I will let you know when I finally get a connection.
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It's never a good idea to let Windows find drivers for you...go straight to the MBoard manuf. site...
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yep. I was just 'being naive'.
bad news. the drivers didn't work. still no connection. it's being stubborn.
I installed the lan and the wlan and rebooted. it looked very promising, but no go.
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Did it ever work ? ?...how are you connected ? ?if ethernet have you tried a different cable ? ?...did you try re-starting the router and waiting 1 minute ? ?
Also i just thought ...have you gone into Control Panel and setup the Network ? ?
It's not done automatically...
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I just tried swapping the cables between computers. they're fine.
I got a message that I ignored before because I didn't think it was relevant, but maybe I was wrong. when I repair installed the lan driver it said (again):
'the realtek network controller was not found. if deep sleep mode is enabled please plug the cable'.
I have never heard of deep sleep mode, so I don't know if it is enabled or where to find out if it is.
anyway. you might know a little about this because I sure don't.
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I actually found some information about that error message 'deep sleep mode'.
I guess stored information blocks the network controller in some way.
here's the link:
http://www.tomshardware.com/answers/id-1659725/realtek-network-controller-found-deep-sleep-mode.html
the fix is to shut the power down for ten minutes.
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Interesting....leave it to RealTek to come up with something brilliant as this... ::)
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it could be just me. it's probably right under my nose and I don't see it.
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I am going to have to leave until tomorrow. I will return.
I still have the exclamation point in device manager, so until that is gone, I think the problem will remain.
thanks patio. I hope you keep an eye on my thread. I will do more investigating after I get home from work tomorrow.
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No problem...the exclamation points to a driver issue though...
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hello patio,
I got it working, thanks to your help.
1. the broadcom driver was the one needed, not the realtek. I did not even see the setup file for the broadcom because it was at the bottom and after I realized that I needed to scroll down the page I saw it there (in my younger day I would have zeroed right in on it, old age). that immediately fixed the exclamation point in device manager.
2. there is a setting in the bios that, frankly, I find ridiculous (my opinion) 'boot from onboard LAN' that is DISABLED by default. that setting needed to be enabled. I don't know why anyone would want that disabled. I never would.
if you didn't get me looking at the cd, I would not have been looking in the right area.
I hope this is permanently fixed. my wife will be using this computer at her work. it's long overdue.
thanks again!
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Glad yer fixed up...Welcome Aboard !