Computer Hope
Software => Computer software => Topic started by: Logger on June 14, 2016, 01:52:47 PM
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hello so for awhile some of my programs have been randomly crashing i would recieve constant notifications like "<insert program here> has crashed send information" and i would just hit cancel ignoring it but recently i purchased battlefront and the game crashes 5 minutes In i looked around and it said to look in the event viewer so i did and it said
Faulting application name: ActivationUI.exe, version: 4.11.1.297, time stamp: 0x56f2e2dc
Faulting module name: SafeGuard32.dll_unloaded, version: 0.0.0.0, time stamp: 0x568382a8
Exception code: 0xc0000005
Fault offset: 0x6f3542c3
Faulting process id: 0xbac
Faulting application start time: 0x01d1c6748725c860
Faulting application path: C:\PROGRA~2\ORIGIN~1\STARWA~1\Core\ActivationUI.exe
Faulting module path: SafeGuard32.dll
Report Id: fe441f5d-3267-11e6-9388-408d5c756a9e
and I looked at some other errors and they all had the same thing called Safeguard32.dll or Safeguard64.dll in the faulting module name. Here are some more pastes
Faulting application name: GfExperienceService.exe, version: 2.11.2.55, time stamp: 0x56fa505a
Faulting module name: SafeGuard64.dll_unloaded, version: 0.0.0.0, time stamp: 0x5683828f
Exception code: 0xc0000005
Fault offset: 0x000007fef0cb827b
Faulting process id: 0x5bc
Faulting application start time: 0x01d1c670bc83780b
Faulting application path: C:\Program Files\NVIDIA Corporation\GeForce Experience Service\GfExperienceService.exe
Faulting module path: SafeGuard64.dll
Report Id: b3db68b4-3264-11e6-9388-408d5c756a9e
Faulting application name: AAM Updates Notifier.exe, version: 9.0.0.72, time stamp: 0x55402bdd
Faulting module name: SafeGuard32.dll_unloaded, version: 0.0.0.0, time stamp: 0x568382a8
Exception code: 0xc0000005
Fault offset: 0x7365221c
Faulting process id: 0x1ea0
Faulting application start time: 0x01d1c65f372fe42e
Faulting application path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe
Faulting module path: SafeGuard32.dll
Report Id: b75e4f63-3252-11e6-8052-408d5c756a9e
Faulting application name: SkypeUpdateEx.exe, version: 2000.1.0.114, time stamp: 0x57579cd0
Faulting module name: SafeGuard64.dll_unloaded, version: 0.0.0.0, time stamp: 0x5683828f
Exception code: 0xc0000005
Fault offset: 0x000007fef954827b
Faulting process id: 0x9f4
Faulting application start time: 0x01d1c65dbc584be1
Faulting application path: C:\Program Files (x86)\SkypeUpdateEx\SkypeUpdateEx.exe
Faulting module path: SafeGuard64.dll
Report Id: 298dc4b4-3251-11e6-8052-408d5c756a9e
Faulting application name: SkypeC2CAutoUpdateSvc.exe, version: 8.3.0.9150, time stamp: 0x57456f21
Faulting module name: SafeGuard32.dll_unloaded, version: 0.0.0.0, time stamp: 0x568382a8
Exception code: 0xc0000005
Fault offset: 0x6ee442c3
Faulting process id: 0x448
Faulting application start time: 0x01d1c58a9e030764
Faulting application path: C:\Program Files (x86)\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe
Faulting module path: SafeGuard32.dll
Report Id: 0de3c40b-31c6-11e6-ba9f-408d5c756a9e
Faulting application name: wermgr.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc5f9
Faulting module name: SafeGuard64.dll_unloaded, version: 0.0.0.0, time stamp: 0x5683828f
Exception code: 0xc0000005
Fault offset: 0x000007fef975827b
Faulting process id: 0xde4
Faulting application start time: 0x01d1c5abb7a7a158
Faulting application path: C:\Windows\system32\wermgr.exe
Faulting module path: SafeGuard64.dll
Report Id: 2b339c71-319f-11e6-ba9f-408d5c756a9e
if anyone has information of how to fix this, any help would be appreciated.
Computer Specs:
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer Microsoft Corporation
System Name LOGGER
System Manufacturer Gigabyte Technology Co., Ltd.
System Model GA-78LMT-USB3 6.0
System Type x64-based PC
Processor AMD FX(tm)-6300 Six-Core Processor, 3500 Mhz, 3 Core(s), 6 Logical Processor(s)
BIOS Version/Date Award Software International, Inc. F2, 11/25/2014
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name LOGGER\Owner
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 16.0 GB
Available Physical Memory 11.4 GB
Total Virtual Memory 32.0 GB
Available Virtual Memory 27.4 GB
Page File Space 16.0 GB
Page File C:\pagefile.sys
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This is not a direct answer.
The first item you listed was
ActivationUI.exe
Which leas to this:
Overview of ActivationUI.exe
What Is ActivationUI.exe?
ActivationUI.exe is a type of EXE file associated with SimCity developed by Electronic Arts, Inc. for the Windows Operating System. The latest known version of ActivationUI.exe is 1.0.0.0, which was produced for Windows. This EXE file carries a popularity rating of 1 stars and a security rating of "UNKNOWN".
http://www.solvusoft.com/en/files/error-virus-removal/exe/windows/electronic-arts-inc/simcity/activationui-exe/
The reference above suggests that the file may have been infected with a virus that your computer received. However, that is not certain. You should d a full virus scan.
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This is not a direct answer.
The first item you listed was
ActivationUI.exe
Which leas to this:http://www.solvusoft.com/en/files/error-virus-removal/exe/windows/electronic-arts-inc/simcity/activationui-exe/
The reference above suggests that the file may have been infected with a virus that your computer received. However, that is not certain. You should d a full virus scan.
Thanks that fixed my issue literally dont know why i didnt think that it could have been a virus that fixed alot of other issues that my computer was having XD
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Glad you got it diced. :)