Computer Hope
Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: Janalynne on February 22, 2010, 11:15:35 PM
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this is my computer set up info which by the way i built it myself. ;D yep, i do build computers and know how to do things, i work for sorenson, inc which i install videophones for deaf people and train them how to use and fix and repair videophones etc. i consider myself to be tech little savvy. i also used to work for a computer security company to repair the computer issues like formatting and such. i quit that job for my own personal reason.
anyway, heres the computer info...
OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6002 Service Pack 2 Build 6002
OS Manufacturer Microsoft Corporation
System Manufacturer BIOSTAR Group
System Model N61PC-M2S
System Type X86-based PC
Processor AMD Athlon(tm) 64 X2 Dual Core Processor 5000+, 2600 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 11/25/2008
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.0.6002.18005"
User Name JanaLynne-PC\JanaLynne
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 2.00 GB
Available Physical Memory 1.02 GB
Total Virtual Memory 4.23 GB
Available Virtual Memory 3.18 GB
Page File Space 2.29 GB
Drive C:
Description Local Fixed Disk
Compressed No
File System NTFS
Size 232.88 GB (250,053,914,624 bytes)
Free Space 99.49 GB (106,823,290,880 bytes)
Drive D:
Description Local Fixed Disk
Compressed No
File System NTFS
Size 232.88 GB (250,051,817,472 bytes)
Free Space 232.69 GB (249,850,224,640 bytes)
Drive E:
Description CD-ROM Disc
Video Card: NVIDIA GeForce 8500 GT
Browsers:
IE7
Firefox 3.6
Anti-Virus:
AVG free edition 9.0
Spyware:
SUPERAntiSpyware
Malware:
Malwarebytes' Anti-Malware
THe reason why I did this, my husband's laptop is window xp and he couldn't get IE7 working because somehow the addon was disabled and i needed the laptop for work...he is still working on his following the computer hope method to find the problem to IE7 solution which UNFORUNATELY is a requirement for the sdb.sorenson.com VPN for my work for Sorenson, INC., they haven't upgraded the software to be compatible with IE8 or firefox for that matter which i know is difficult. :'( ,but got no choice. now for my computer.. I have to keep IE7 for my work, and I use firefox for my own personal. .When i was reading the malware set up prodcure, i had not realize that ca security suite is not good as it was supposed to be, i switched over to avg free edition , i was really amazed how much faster my windows vista loading time. i did the super and the malware ..also did ccleaner (awesome product!) then i did hijack tool and i used your computer hope tool beta, as you know icannot upgrade IE7 yet due to my work reasons. but when i am on a certain webpage example facebook app games and it requires refresh or to move to the next page or whatever, on firefox and even on IE, it would sometimes freeze for like up to 30 secs and the reloading on my website is slow, i did run speedtest it is little lower than what it was suposed to be. but i doubt that it has anything to do with the freezing issue. Then the hijack didn't detect WOT which i do have it installed on firefox...not sure why it wont recongize that, and it didn't recongize the window firewall, my husband tried the online armor thing..im impressed kinda, so will download the armor firewall in a bit. The last malware scan i did is:
Malwarebytes' Anti-Malware 1.44
Database version: 3777
Windows 6.0.6002 Service Pack 2
Internet Explorer 7.0.6002.18005
2/22/2010 8:20:03 PM
mbam-log-2010-02-22 (20-20-03).txt
Scan type: Quick Scan
Objects scanned: 104134
Time elapsed: 3 minute(s), 37 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)
Then the spyware:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com
Generated 02/22/2010 at 09:54 PM
Application Version : 4.34.1000
Core Rules Database Version : 4608
Trace Rules Database Version: 2420
Scan type : Complete Scan
Total Scan Time : 00:22:33
Memory items scanned : 575
Memory threats detected : 0
Registry items scanned : 7871
Registry threats detected : 0
File items scanned : 27775
File threats detected : 0
CCleaner:
i will have to do the CCleaner after i close this browser.. and i will add to it later....
but it did fix all the registry...
HJT:
Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 8:21:36 PM, on 2/22/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v7.00 (7.00.6002.18005)
Boot mode: Normal
Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Program Files\TrendMicro\HiJackThis\sniper.exe.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://m.www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [ccleaner] "C:\Program Files\CCleaner\CCleaner.exe" /AUTO
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O16 - DPF: {2AB1C516-D654-4D3A-B3D6-2185BBCEB409} (Cisco Systems WebVPN Relay Loader) - https://sdb.sorenson.com/+CSCOL+/relayp.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O20 - AppInit_DLLs: C:\Windows\System32\avgrsstx.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: Turbine Message Service - Live (LiveTurbineMessageService) - Turbine, Inc. - C:\Program Files\Turbine\Turbine Download Manager\TurbineMessageService.exe
O23 - Service: Turbine Network Service - Live (LiveTurbineNetworkService) - Turbine, Inc. - C:\Program Files\Turbine\Turbine Download Manager\TurbineNetworkService.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
--
End of file - 4302 bytes
So, not sure why firefox would sometime freeze....for 30 secs.. or whatever.. and can't fix IE7 yet... and WoT is on and window firewall is on... but will download the armor firewall if necessary. Let me know if I did miss anything, thank you!!
Jana
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I have just one question. Your HJT report shows this item in Running processes: sniper.exe.exe (http://www.download25.com/install/sniperspy.html). Do you know why that's in your system?
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oops ... meant to just say sniper.exe instead of sniper.exe.exe accourding to the malware set up prodcure....so will rename it?
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Sniper is HijackThis renamed correct ? ?
If so it can safely stay...
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yea supposed to... by the instructions for the hackjackin
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should i rerun the program again to make sure?
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Does it "freeze" or just "hang" for say 30 secs or so, then run again as usual??? While (if it hangs) hung does the "little Vista swirly deal keep "swirling" while you wait"??
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yea it did that ... i just uninstalled it...and installed crome... and i don't have that freeze problem anymore.. thought that was strange .. i don't know ... i still have hard time trying to read and understand the process explorer... it still eats up lot of CPU somewhere.
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I had the same issue, never did figure out what or why.... maybe someone here can. I finally installed Windows "7" after numerous tries at getting things to "work right", and even one full format/reload that didn't totally solve the issue...and never had the issue reoccur since. My "amateur" guess somewhere there is a conflict with hardware/software things just not meshing, perhaps a driver??... but i'm not savvy enough in those areas to tell you what it was! Wish you luck...