Computer Hope
Software => Computer software => Topic started by: Kenter on October 22, 2008, 09:07:39 PM
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Hello all!
I've been trying to remove AVG 8.0 but I keep getting the following error:
Local machine: installation failed
Installation:
Error: Action failed for file searchshield.jar: creating backup....
Error 0x80070020 %DESTINATION% = "C:\Program Files\AVG\AVG8\Firefox\Chrome\searchshield.jar.install_backup", %SOURCE% = "C:\Program Files\AVG\AVG8\Firefox\Chrome\searchshield.jar"
Error 0x80004004
I don't know why it's doing this but it's driving me crazy. I've searched all over google I've searched these forums to no avail. I'm running Windows Xp SP3.
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Try Revo: http://www.revouninstaller.com/
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Cool Thanks Broni!! I can't believe how AVG became such a trashy Anti-Virus so quickly It use dto be so good back in the 7.0 series. But thats ok thats why I've got Avast! now.
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I see it's still bash AVG month....
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I use 8.0 with no problems....
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I see it's still bash AVG month....
For a reason...
I posted this on another forum, couple of days ago:
I actually went to AVG forum, and went through all threads from last 48 hours.
They have 4 forums regarding AVG 8.0 issues:
- AVG 8.0 Free Edition
- AVG 8.0 Free Edition - Installation Issues
- AVG 8.0 Free Linkscanner Issues
- AVG 8.0 Free Scanning Issues
I gathered some statistics only from the first one.
They had:
- 27 separate threads about update problems
- 4 about resident shield not staying up
- 3 about installation problem
- 2 about email scanner problem
How can I recommend any program like this?
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How can I recommend any program like this?
The short answer is "no", you can't. ::)
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I'm still using AVG7.5 and getting all updates as normal, it's as if nothing has changed.
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Hey Fed. Thanks for that valuable info, because as we know AVG's latest deadline was 08/31, and I wasn't able to find out, if automatic updates are still working, or not, in 7.5.
I guess, their previous deadline set at 12/31 may hold, or even been extended, if 8.0 problems continue.
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Oh no AVG 8.0 is back from the dead!! I used Revo Uninstaller and it shows AVG as gone but yet it keeps loading back up every restart! I even deleted the registry so that way there would be no way it could come back but it LIVES!! lol
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Download HijackThis:
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download (http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download)
Click on Download HijackThis Installer
Post HijackTHis log.
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Here is what Hijackthis gave me:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:07:33 PM, on 11/2/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINNT\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\Stardock\SDMCP.exe
C:\WINNT\Explorer.EXE
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINNT\system32\cisvc.exe
C:\Documents and Settings\All Users\Application Data\EPSON\EPW!3 SSRP\E_S40RP7.EXE
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\nvsvc32.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\TVersity\Media Server\MediaServer.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINNT\system32\umonit.exe
C:\Program Files\NVIDIA Corporation\NvMixer\NVMixerTray.exe
C:\WINNT\system32\devldr32.exe
C:\WINNT\system32\RUNDLL32.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Gadwin Systems\PrintScreen\PrintScreen.exe
C:\WINNT\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\WINNT\system32\cidaemon.exe
C:\WINNT\system32\winlogon.exe
C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\uTorrent\uTorrent.exe
C:\PROGRA~1\AVG\AVG8\avgscanx.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O1 - Hosts: 69.253.151.209 idenupdate.motorola.com
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [Windows Services Loader] C:\WINDOWS\SYSTEM32\DRIVERS\services.exe C:\WINDOWS\SYSTEM32\DRIVERS\serv-u.ini
O4 - HKLM\..\Run: [Synchronization Manager] "mobsync.exe" /logon
O4 - HKLM\..\Run: [PHIME2002ASync] "C:\WINNT\system32\IME\TINTLGNT\TINTSETP.EXE" /SYNC
O4 - HKLM\..\Run: [PHIME2002A] "C:\WINNT\system32\IME\TINTLGNT\TINTSETP.EXE" /IMEName
O4 - HKLM\..\Run: [NeroFilterCheck] "C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe"
O4 - HKLM\..\Run: [MSPY2002] "C:\WINNT\system32\IME\PINTLGNT\ImScInst.exe" /SYNC
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINNT\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [ATIPTA] atiptaxx.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [UMonit] C:\WINNT\system32\umonit.exe
O4 - HKLM\..\Run: [NVMixerTray] "C:\Program Files\NVIDIA Corporation\NvMixer\NVMixerTray.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINNT\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKCU\..\Run: [RamTurbo] "C:\Program Files\RamTurbo\rt.exe"
O4 - HKCU\..\Run: [Gadwin PrintScreen 3.5] "C:\Program Files\Gadwin Systems\PrintScreen\PrintScreen.exe" /nosplash
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\system32\ctfmon.exe
O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [EPSON Stylus CX7400 Series] C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_FATICDA.EXE /FU "C:\DOCUME~1\Kenter\LOCALS~1\Temp\E_S116.tmp" /EF "HKCU"
O4 - HKCU\..\Run: [iLike] C:\Program Files\iLike\1.1.26\ilikesidebar.exe /checkforupdate
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-1715567821-1677128483-1202660629-1001\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Mom & Dad')
O4 - HKUS\S-1-5-21-1715567821-1677128483-1202660629-1001\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe" (User 'Mom & Dad')
O4 - HKUS\S-1-5-21-1715567821-1677128483-1202660629-1001\..\Run: [EPSON Stylus CX7400 Series] C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_FATICDA.EXE /FU "C:\WINNT\TEMP\E_SE4.tmp" /EF "HKCU" (User 'Mom & Dad')
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'Default user')
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Monitor.lnk = C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINNT\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINNT\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {13EC55CF-D993-475B-9ACA-F4A384957956} (Controller Class) - https://www.windowsonecare.com/install/cli/1.1.1067.8/WinSSWebAgent.CAB
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://download.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1155500585297
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1155500523559
O16 - DPF: {E87F6C8E-16C0-11D3-BEF7-009027438003} (Persits Software XUpload) - http://upload.mediamax.com/Upload/XUpload.ocx
O17 - HKLM\System\CCS\Services\Tcpip\..\{15063E36-FE09-4C3A-B2FA-39112065B816}: NameServer = 198.6.1.146,198.6.1.122
O17 - HKLM\System\CCS\Services\Tcpip\..\{598D7C18-44A9-4C0D-AE51-961638F73605}: NameServer = 198.6.1.122,198.6.1.3
O17 - HKLM\System\CS1\Services\Tcpip\..\{15063E36-FE09-4C3A-B2FA-39112065B816}: NameServer = 198.6.1.146,198.6.1.122
O17 - HKLM\System\CS2\Services\Tcpip\..\{15063E36-FE09-4C3A-B2FA-39112065B816}: NameServer = 198.6.1.146,198.6.1.122
O17 - HKLM\System\CS3\Services\Tcpip\..\{15063E36-FE09-4C3A-B2FA-39112065B816}: NameServer = 198.6.1.146,198.6.1.122
O17 - HKLM\System\CS4\Services\Tcpip\..\{15063E36-FE09-4C3A-B2FA-39112065B816}: NameServer = 198.6.1.146,198.6.1.122
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINNT\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: EPSON V3 Service4(01) (EPSON_PM_RPCV4_01) - SEIKO EPSON CORPORATION - C:\Documents and Settings\All Users\Application Data\EPSON\EPW!3 SSRP\E_S40RP7.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINNT\system32\nvsvc32.exe
O23 - Service: TVersityMediaServer - Unknown owner - C:\Program Files\TVersity\Media Server\MediaServer.exe
--
End of file - 12043 bytes
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Surely, it's present. Is it listed in Add\Remove?
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No it's not listed in Add/Remove or Revo Uninstaller
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OK, let's try an easy option, first.
1. Download & save the latest AVG Free installation package from http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
2. Run the AVG Free install file
3. Choose the Uninstall option and follow the setup wizard, when you get to the part to remove user settings, select it.
4. Restart your computer then...
5. Post fresh HJT log.
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Sorry for not updating regularly Broni but life has been very hectic lately. Here is the latest: I downloaded the AVG free file you gave the link to. It tells me that AVG 7 is installed on this system and it is not recommended to install AVG 8. Without first removing AVG 7.
So I tried to go to the file of AVG 8 in the start menu and try the uninstall from there. It then tells me this: Uninstall failed! 1 error occured, Click details to show information. Then under details it says: (Local machine: prepared for the installation Installation:Error: Uninstallation is not possible. Product not installed.) That's where we are at the moment.
What have we got for the hard option?
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You didn't read my previous reply carefully enough:
Choose the Uninstall option
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I have only been able to update my free version of AVG once, it never allows me to update.
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OK.
Give me fresh HJT log.
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I'm sorry Broni but I said in my last post that the AVG Free installer doesn't have the uninstall option. It only has the new install option listed.
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Try Revo: http://www.revouninstaller.com/
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I had the same issue...
Tried almost everything (disbling services, regedits, you name it...), except....
I was like: Surfing till my eyes are crossed and no-one a solution on my errors, trying to uninstall / reinstall AVG? I did the unthinkable (meaning: I never thought of it!)
I searched for: avg uninstaller... Et voila! Where do I find a tool for it? at AVG itself!
It's called AVG Remover
Run the program and perfectly, everything is gone ;D
If you need it you can find it at: http://www.avg.com/download-tools (http://www.avg.com/download-tools)
Hope this will help others as well ;)