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Microsoft => Microsoft Windows => Windows Server => Topic started by: zillah on August 09, 2010, 06:44:00 AM

Title: Moving to different hosting provider exchange emails stopped working ?
Post by: zillah on August 09, 2010, 06:44:00 AM

Hi Expert

My client has got this domain ‘line.com.au’ hosted with the below hosting provider

www.swishconnect.com.au


Nameserver1 : silver123.server.com


Nameserver2 : silver123.server.com


And exchange server 2003 for the mails


Everything was working fine.




Today he got a new website called lakmos.com and hosted with a new hosting provider which is :


Siteground.com


And the Nameservers were changed from silver123.server.com to ns1.sitegound.com And from silver123.server.com to ns2.siteground.com


Since sitegotund.com does not register a domain name that ends with .au, therefore -not sure(guessing)- the guy who designed the new website registered the domain name ‘lakmos.com’ as a new domain and has pointed the old domain ‘line.com.au’ to ‘lakmos.com’ via Nameserver1 and Nameserver2 as explained above.


In the web browser if you type in :


http://line.com.au or


http://lakmos.com


Outcome same website



Now my client has an issue the mail does not work.


On the Exchange server 2003 ‘Forward Lookup Zone’ I had changed 4 ‘records’ (ftp Host(A), list Host(A), list Mail Exchanger (MX),www Host(A)) from pointing to the old ip address that was belong to silver123.server.com (202.45.65.70,,,,,not real) to the new ip address that is associated with ns1.sitegound.com (172.14.56.70,,,,,not real)


But still emails does not work.


What do you think I have missed ?


Thanks

Title: Re: Moving to different hosting provider exchange emails stopped working ?
Post by: zillah on August 09, 2010, 07:08:34 AM

Code: [Select]

http://www.siteground.com/tutorials/email/email_mx_record.htm
I tried to use instruction from the new hosting provider website 

As you have noted there are 3 options,,,,,,,,,Which option applies to my case ?

I had already tried options 1 and 3 that but it did not work,,,,might be I had not done it correctly


http://www.siteground.com/tutorials/email/email_mx_record.htm (http://www.siteground.com/tutorials/email/email_mx_record.htm)

Quote

To point your mail service to us, you should change your MX record of your domain to point to your server's hostname. For example, if your account is hosted on sitegroundXXX.com, then you should change your MX record to: sitegroundXXX.com.

Quote

Don't forget to put a dot at the end, otherwise the mail will not be pointed correctly.

For instance on the exchange server I configured this :

ns1.sitegound.com.,,,,,,,,,,,,,,,,,here is dot

Is this right ?


http://www.siteground.com/tutorials/email/email_mx_record.htm (http://www.siteground.com/tutorials/email/email_mx_record.htm)

Quote

Select the domain name for which you want to alter the MX record from the drop down menu.

I have got two domains :
line.com.au and lakmos.com

Which one should i alter ?

Quote

You need to define the priority and the web address of the mail server. Then click the Add New Record button.

Under 'Add New Record' option what should I choose for 'Destination' ?

Thanks

Title: Re: Moving to different hosting provider exchange emails stopped working ?
Post by: ericb82 on March 14, 2011, 02:00:31 AM

I had a similar problem about a year ago when I moved to my new web host (http://www.ixwebhosting.com/). I just reported the problem to the support and managed it for me.. easy game :)