Computer Hope
Hardware => Drivers => Topic started by: dpys02879 on April 02, 2007, 01:24:21 PM
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l'm trying to install my phone to the pc, l've downloaded and installed the usb driver for the phone but when l plug the phone in, the hardware wizard recognizes new hardware, but after it has searched it says there is no driver installed even when l've directed it straight to its destination. can any one please help. thanks
dpys02879
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More info on the phone, your machine and OS and someone will be along shortly...
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Are they the correct drivers ? ?
Was the phone hooked up when you installed the drivers ? ?
Not much info on Samsung's website. :(
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What version of Windows are you running ? ?
Seems the drivers are for Win2K and XP only.
You could also try re-installing but skip the part at the end when it asks to check the Windows site for drivers...and point it to the dloaded driver instead.
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Which USB ports are you using to connect ? ?
Some machines front ports are underpowered and might be causing this.
Try a rear port and dis-connect any other USB devices that aren't completely neccessary and (sigh) try the re-install again.
Gotta admit i'm getting stumped on this one but it actually sounds like poorly written drivers...
Also do you have the phone on AC power when you are hooking it up ? ?
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Is it plugged into it's charger unit ? ?
Did you unplug all unneccessary USB devices ?
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Check add/remove for any samsung listings and remove them from there if you can.
If not go to Windows Explorer and delete any Samsung folders and retry...
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hello again, now l did what you advised and it said the same can't find software, but on taking the usb out of the back port l got a message saying my hardware was ready to use, does that mean it's done it, and if so how do l check its done and prepare to add music to my phone l don't know what to do to get music to the phone from scratch. thanks
dpys02879