Computer Hope

Software => Computer viruses and spyware => Topic started by: Ramon on December 31, 2007, 12:45:04 AM

Title: Two icons on the Desktop (Windows Update, Help and Support Center)
Post by: Ramon on December 31, 2007, 12:45:04 AM

There are these two icons on the desktop (namely, Windows Update and, Help and Support Center). I can't delete them.

It leads me to a site (storageprotector[dot]com) and I know that it is malware...

What do I do? Please help.

[SUPERAntiSpyware, ESET Online Scan and, HijackThis logs attached]

Thank you in advance.
P.S. [Advanced] Happy New Year!

[saving space - attachment deleted by admin]

Title: Re: Two icons on the Desktop (Windows Update, Help and Support Center)
Post by: Broni on December 31, 2007, 10:05:24 AM

I can't see any firewall running, unless you're using Windows firewall???

Print out these instructions as we will need to close every window that is open later in the fix.

Download VundoFix:
http://www.atribune.org/content/view/24/2/

    * Double-click VundoFix.exe to run it.
    * When VundoFix re-opens, click the Scan for Vundo button.
    * Once it's done scanning, click the Remove Vundo button.
    * You will receive a prompt asking if you want to remove the files, click YES
    * Once you click yes, your desktop will go blank as it starts removing Vundo.
    * When completed, it will prompt that it will reboot your computer, click OK.

Note: It is possible that VundoFix encountered a file it could not remove.
In this case, VundoFix will run on reboot, simply follow the above instructions starting from "Click the
Scan for Vundo button." when VundoFix appears at reboot.

Post new HJT log.

Title: Re: Two icons on the Desktop (Windows Update, Help and Support Center)
Post by: Ramon on January 01, 2008, 04:00:14 AM

Hey. Yeah. I'm using Windows Firewall...

And I'm really sorry...

I did a few more things... And when I deleted the two icons, they never appeared again.
Thank you for the help anyway! :)

Title: Re: Two icons on the Desktop (Windows Update, Help and Support Center)
Post by: Broni on January 01, 2008, 11:54:50 AM

Quote

And when I deleted the two icons, they never appeared again.

It doesn't matter, because, you have serious Vundo infection (plus couple more things), so you better follow my instructions.

Title: Re: Two icons on the Desktop (Windows Update, Help and Support Center)
Post by: Ramon on January 02, 2008, 05:04:08 AM

Okaay... Done.

[file cleanup - saving space - attachment deleted by admin]

Title: Re: Two icons on the Desktop (Windows Update, Help and Support Center)
Post by: Broni on January 02, 2008, 09:33:25 AM

It looks MUCH better.
Run HJT again.
Checkmark following entries:
- O2 - BHO: {8d45c8d0-bd61-c87a-f9a4-05cc3e512e02} - {20e215e3-cc50-4a9f-a78c-16db0d8c54d8} - C:\WINDOWS\system32\ichqovkb.dll (file missing)
- O20 - Winlogon Notify: winuns32 - winuns32.dll (file missing)
Click "Fix checked" button.
Restart computer.
Post new HJT log.

Title: Re: Two icons on the Desktop (Windows Update, Help and Support Center)
Post by: Ramon on January 15, 2008, 06:27:28 AM

Okay. Sorry for the laaaate reply... The internet here died. (Darn wi-fi antenna). Anyway... Log attatched.

[file cleanup - saving space - attachment deleted by admin]

Title: Re: Two icons on the Desktop (Windows Update, Help and Support Center)
Post by: Broni on January 15, 2008, 07:08:00 PM

You're clean.
Happy computing :)