Computer Hope
Software => Internet browsers => Topic started by: mxs8770 on June 25, 2005, 08:47:37 PM
-
hi ;D ;D
i need help, lots of it but to start off i cant seem to print of the interneti already tried some things but i just cant get it to print. please help!
-
Operating System?
Printer?
Drivers Installed?
Can you print at all?
Is your printer plugged in?
What have you already tried?
Paper? ;D
-
yeah everything is fine cause i could print when im in word processor, i have not unplug anything or moved anything. but i dont know about operating system?
-
See if the following article is of any use:
Printer Help (http://www.computerhope.com/help/printers.htm)
Can you describe exactly what steps you take when you try to print, what you try to print and what happens after you press the OK button?
-
well i tried just printing this web page and i cant. i go to file ,print and it just seems that the sreen blinks like it going to confirm the action but nothing happens. i tried the printing button, nothing happens, its weird cause i cant access of of the advertisement picture or links, it does the same thing, it looks like its taking off (loading) but the page just blinks no messages, no no loading. and it doesent freeze on me. Help! hope you could understand and find me a solution to my problem. greatly appreciated! :)
-
See if resetting IE to default has a positive effect.
1. Start
2. Settings
3. Control Panel
4. Internet Options
5. Security tab
6. Reset all security zones to Default
And/or
1. Start
2. Settings
3. Control Panel
4. Internet Options
5. Advanced
6. Restore Defaults button.
Also scan for Viruses, Trojan Horses and Spyware
AVG Free (http://free.grisoft.com/doc/1)
-- Anti virus scanner
Adaware SE Personal (http://www.lavasoftusa.com/software/adaware/)
-- Anti spyware scanner
Microsoft Antispyware (http://www.microsoft.com/downloads/details.aspx?FamilyID=321cd7a2-6a57-4c57-a8bd-dbf62eda9671&displaylang=en)
-- Anti spyware scanner. Windows XP Home and Professional only.
Spybot Search & Destroy (http://www.safer-networking.org/en/mirrors/index.html)
-- Anti spyware scanner
ZoneAlarm Free (http://www.zonelabs.com/store/content/company/products/znalm/freeDownload.jsp)
-- Free firewall - more user friendly
Sygate Personal (http://smb.sygate.com/products/spf_standard.htm)
-- Free firewall - more configuration options
-
If after resetting your IE defaults and ensuring your computer is bug free it still won't print, try uninstalling & reinstalling the printer completely.
-
o.k. cool i tried the first 2 options before i came to u guys so im just going to scan for viruses. if dont work ill be back. thank u so much.
but just wondering why, why would i have to reinstall the printer again.
did i not install it right, and if didnt why did it print for the first few times?
-
yeah so im stuck now, that list that you gave me scan for viruses, well if they are supposed take me somewhere i cant access them, i cant go to those certain links, it just sits there , i just see the window blink like if its going to load but it doesent,so im stuck, dont know what to do?
-
Quote my previous message and manually copy the links into the adress bar.
-
Repair ie 6>> type this in the run box rundll32 setupwbv.dll,IE6Maintenance and chose repair....i take it that your printer will print everything else but stuff from the net......
-
o.k. i tried the new step and i got a message when i typed it in. its said that it cant find rundll32setupwbv.dll,IE6Maintenace, it says that i probably type it wrong or another program is open and cannot fidn a system file to search for a file it suggest to me to search for the file but my "find" dont work either (typical :-/) so what do i do now and i tried dowanloading the software for the viruses but it said that i didnt download it right, there was an error downloading.
-
Reboot pc and hold the f8 key and now chose the last good config option........use the arrows keys on the keyboard ......and enter it......
-
HELP!!!! NOW MY WHOLE SYSTEM DOES NOT WORK!! i tried downloading the avg software again and i did it and it downloaded great it ask me to restart the whole systems and i did and when it came back it said error loading exporer must reinstall windows! i dont have the software to reinstall it !!!!! HELP!!! fast !! PLEASE!!!
-
Questions i asked.....no replies.....can yor printer print normally....answer? have you got any anti-virus software program on your pc?besides avg.......are you listening.....disconnect form the net .....re-boot pc and hold down the f8 key and chose last good config.....and reboot.do the same again now scan for bugs......i would have thought ie6 is damaged......
-
yes! i could print and i just finished installing the anti viruse software , and then it shut down restart and i cant get it up again
-
Have you got any anti-virus software program on your pc?besides avg.......disconnect from the net .....re-boot pc and hold down the f8 key and chose last good config.....and reboot.do the same again now scan for bugs......i would have thought ie6 is damaged.
-
nope i dont have any other anit-virus software. the computer is down, its completely shut down... i dont think i understand about rebooting it if already shut down, i am disconnected from the web.... i cant scan for bugs once again the computer dont work, im using someone elses computer.... im sorry that i sound dumb but i just dont know what your trying to tell me about the f8 key! please explain more
-
o.k.! i got the reboot part im going to go try it, ill be back. sorry!!! but i get it now!!!!
-
Shut your computer down completely.
Push the button to re-start it.
Start tapping the F8 key and you will see a screen that gives you some bootup options.
You can try last good config or perhaps safe mode.
Please try and remember what your operating system is.
It's probably one of the following.
Win95, Win98, WinME, Win2000, XP home or Pro.
-
yeah, my computer is shut down completely. it didnt help, i just did that, maybe im doing something wrong? i tap f8 and i goes all the way to show me my wallpaper and it seems that it working but it it never gives a chance pick good config. just shows a pop up saying i need to reinstall windows. but ill try again the f8 method, and the operating systems is WinMe, i knew that, i think i am doing something wrong, ill try again.
-
o.k. i tried the f8, i dint work, all i got was a blue screen that i cant get out of! it says "windows proctection error you need to restart your computer. system halted" and it stuck an cant get it off, and i cant shut it down, now what do i do? help please husband is coming home soon!!!!!
-
ME!
Re-boot & tap the Ctrl key instead of the F8 key.
That's why we ask what OS you have.
-
ohh well excuse me!! hahaha, please more patience for the people that are barely starting, hahaha j/k anyways yeah o.k., ill be back! all this running back and forward! than you!!!
-
o.k. i got it up! it working now, so what do i do now???
-
Good :)
Due to the problems you have had accessing, downloading and runninf AV scans, this sort of sounds like it might be a virus problem.
You should run some scans for viruses and spyware as previouly described.
A good place to start is a free online scan at
http://www.pandasoftware.com/activescan/com/activescan_principal.htm
If you can't access the internet you may have to re-start again & select 'Safe mode with networking'.
I'm not too sure what options ME gives you on this.
Bottom line...
Scan, scan, scan until you're sure it's clean.
Turn off system restore... very important.
-
thanx! ill go right now
-
so i went and cleard evrything but i still cant print from the web, what do i do?
-
o.k. now i have another problem that came with all that scanning viruses, now the whole system is slow and i push ctrl,alt, delete.and all these programs are running without me knowing that theyre running how do i stop this? cause its really slowing down the internet
:-[
-
Only try and fix one thing at a time. ;)
Leave the printer for now, we'll get to it later.
What Anti-virus, Anti-spyware & Firewall have you installed?
-
i have installed avg, pandasoftware and zone alarm. is that good enough or do i need to install more? is there such a thing to install one to many anti viruse programs?
:)
-
Sometimes these protection programs are not compatible so keep it simple and these following programs are easy to use and understand.
There are better programs than the following but they require a greater understanding & are more difficult to configure properly.
1) AVG, open it up and make sure that your resident shield & email scanning are both functional.
Keep it updated or set it to auto update.
2) Disable/remove Panda and only use it online for a quick up to date check from time to time.
3) Zone Alarm gets the nod, make sure the firewall is active. (I personally find it a little confusing but lots of people swear by it, so it's fine)
4) Download, update & install Winpatrol, it's very simple & easy to use. (Spybot S&D with the teatimer will only confuse you)
5) Download, install & update Adaware and do a manual scan from time to time.
At the end of this you should only have 3 additional programs running...
AVG, Winpatrol & Zone Alarm and they should not slow you down to any great degree.
-
Rather than having two virus scanners (AVG and Panda) you should have one virus scanner and one anti spyware scanner. Spybot S&D, which I recommended earlier on, is a very excellent choice.
-
thanx you guys i really appreciate it!! i will go and do what you suggestand if i have anymore problems with this part, i know i got you to help me out and thats a good think to know. you guys are great, if it wasent for you guys, i would of thrown out the computer
thanks!!! 8) :) ;)
-
Spybot is good for sure, just make sure you activate the teatimer and Raptor can help you with the configuration options. :)
Edit:
What about your internet printing?
Did it resolve itself?
-
no, im still in the same place, except that no with no viruses, i still cant print from the web.
question: is it normal for some programs to be open and running. even though i havent opened them (hopefully you undestand what im trying to say)
-
Back to where we started from...
If after resetting your IE defaults and ensuring your computer is bug free it still won't print, try uninstalling & reinstalling the printer completely.
Answer: It depends on what the programs are, some programs (many) want to set themselves up to run every time you boot your computer so they open really fast, unfortunately they have no regard for your system resources so I disable all except for av, as, & firewall.
I also disable all auto updating, I like to do it myself.
-
Winme does not like ie6.......ie5.5 will tools is a better option////or advant/firefox/opera
This is what you could do......locate the c:\windows\options\cabs folder....use the search options...to find it......now you have found it...scroll down the list till you come across the scanreg icon...>>...now next to it is one called setup.... if you clicked this icon ...it will re-install winme will no file loss.....and will take it back to the day it was first booted up..........and disconnect from the net......thats the beauty of win9x........
-
o.k. so i unistalled/reinstalled the printer. and i reinstalled WinMe. Now what do i do? if this is related to printing from the web problem, i still cant print from the web. i just checked it. you know im about to give up on this >:(
-
o.k. so i've been scanning for viruses, since i reinstalled the printer and WinMe, and now i cant access AVG I get a message saying "Could not initialize AVG Ainti-Virus kernel interface application cannot run" why am i getting this message now? i just did what you guys suggested
-
This will be short & abrupt because I just had a whole page typed out for you & my isp dropped me out & I lost the lot. GRRR!
Re-install AVG & test it.
Then remove all traces of your printer, hardware & software.
Then reconnect & reinstall your printer & test it.
I feel better now :)
-
0.k. i'll try that. thank u!
-
No worries, hang in there, after hunting & pecking out a whole page of text then losing it I was freaking out.
We'll beat this printer yet. :D
-
If you print normal stuff without any hassles?.......the problem lies with ie what version have you got.....
-
Yeah hopefully well beat it!
yes i print stuff with no hassles..... i got 5.5 Ie
-
I am glad you listened....<grin on face> now stick with it and disable windows updates....in the control panel....otherwise you will end up with......yes you guess it ie6.......i will print you an image on what to have on winme....watch this space\/
-
Here is it.................(http:// http://server3.uploadit.org/files/zenith51-winme.jpg )
-
how do i disable windows update? i think i could figure it out but i just want to make sure ill be doing it right.
-
control panel///windows update icon<looks like the world> right click on it.....spalash screen tick the i will update it myself....or words to that effect.....
-
o.k. fed told to unistall avg and the printer right???
so i did
-
I could print off the web!!!!!!!!!!!! ;D ;D ;D ;D :) :) :) :)
-
I could print off the web!!!!!!!!!!!
Does that mean it's working or is it an answer to an earlier question?
Where do you stand now?
IE 5.5 up & running?
AVG up and running?
Spybot up & running?
Zome Alarm up & running?
Printer printing from web?
-
o.k. so i dont know what i did to fix it! i unistalled the printer yesterday and avg. i had some problems with avg, ignored it and finished deleting today.
at this time the pirnter still didnt want to print, as of yesterday and earliers today right, right. so i came on onile and saw merlin_2 ask questions and i answered them thinking my printer still was not WORKING with me, so he suggested some procedure and i said i would try them, but first i unistalled the priter again for the second time and third time and now its printing as type this message, but during this time i came up with another problem, (i was multi taksing in computer) i was typing up a list.
i wanted to print see how it looked so went to print and i stumbled on to this message saying "no default printer found. please choose printer and try again" Grrrrr! what did i do wrong!!!!!?????????
-
im so confused!!!! yeah i just finished print this whole conversation all six pages,
internet ... yes its up and running though i had some problems with it logging in im going to check right now it its still acting up
avg.... no i havent gone around to installing it again, i will as soon i check the internet.
spybot... not sure
zone alarm.... yes it up and running
and pniter its seems to be good on the web.
should i still do that step that merlin_ told me to do........about disabling windows updates?
or what do i do now?
besides installing avg
and im still running ie 5.5 just in case your wondering.
-
i thought you said to not have spybot cause it to confusing?
-
Just select your printer as the default printer if a program asks you to.
It's because re-install, restore, last goog config, all take Windows back to a previous point in time.
This in turn can play havoc with any software installed after that previous time.
That's why your AVG got screwed too.
You may also find some other things not right.
I recently took an option of booting to the last known good configuration & Windows took me back to day one & I lost all my drivers. GRRR!
Last good config is the same as restore without extra dates to choose from.
Do as Merlin said, disable windows updates in your control panel, then manually update with the link in your start menu.
Don't allow Windows to update IE just yet.
Get everything else updated first.
Then if you want, go for the IE update and see what happens, if it screws up then go back to IE5.5.
One step at a time, testing between steps so you will know what causes you problems if any.
My prediction is that you will have everything updated, including IE & everything will work.
Before you go on the net....
Very important, install & activate AVG & Spybot.
Run the Spybot teatimer too.
-
Spybot is good, but it's a little confusing.
Go with the defaults in it & also activate the teatimer.
-
honestly im scare to do all that, it sounds pretty complicated
-
Relax :)
Just install and update AVG, then make sure the resident shield & email scanner are activated.
Download, install & update Spybot.
In the spybot menu, select 'advanced mode'.
Then select 'tools'>resident>... then tick the 2 boxes.
Leave your Zone Alarm as it is (on).
Then come back here... sooner if you need to ask something.
-
o.k. ill try.
-
Over to you F.E.D before the men in white coats come round ;D