Computer Hope
Software => Computer viruses and spyware => Topic started by: johny719 on June 04, 2010, 02:40:31 PM
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Hi Guys, I need some help please. My computer seems to have been infected with some trojan that does not allow me to run any antivirus/malware software. A windows popup keeps coming up titled "Security Warning," and reads Application cannot be exectured. The file **** is infected. Do you want to activate your antivirus software now?"
Also, on the tasktray, a "windows security alert" keeps coming up as well, and it appears that "Antispyware Soft" keeps trying to scan my system and ask me to purchase the program to fix the infected files.
I tried doing a google search for other users with similar problems, and saw that all the users posted a .txt log, after running rkill. I tried downloading that to expedite the process for you guys, but was not able to execute the file as it says what is stated in the 1st paragraph above.
Please let me know what I have to do to get rid of this virus. Thank you
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http://www.computerhope.com/forum/index.php/topic,46313.0.html
go to above , complete , post the 3 logs
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Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer. I am working under the guidance of one of the specialist of this forum so it may take a bit longer to process your logs.
1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
ISOBurner (http://www.ntfs.com/iso-burning.htm) this will allow you to burn OTLPE ISO to a cd and make it bootable. Just install the program, from there on in it is fairly automatic. Instructions (http://www.ntfs.com/iso_burner_free.htm)
Second
- Download OTLPE.iso (http://oldtimer.geekstogo.com/OTLPE.iso) and burn to a CD using ISO Burner. NOTE: This file is 292Mb in size so it may take some time to download.
- When downloaded double click and this will then open ISOBurner to burn the file to CD
- Reboot your system using the boot CD you just created.
Note : If you do not know how to set your computer to boot from CD follow the steps here (http://www.hiren.info/pages/bios-boot-cdrom)
- Your system should now display a REATOGO-X-PE desktop.
- Double-click on the OTLPE icon.
- When asked "Do you wish to load the remote registry", select Yes
- When asked "Do you wish to load remote user profile(s) for scanning", select Yes
- Ensure the box "Automatically Load All Remaining Users" is checked and press OK
- OTL should now start. Change the following settings
- Change Drivers to Non-Microsoft
- Press Run Scan to start the scan.
- When finished, the file will be saved in drive C:\_OTL\MovedFiles
- Copy this file to your USB drive if you do not have internet connection on this system
- Please post the contents of the OTL.txt file in your reply.
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Thanks for the help, however The link to download the otlpe.iso does not work.
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This is the same problem I had. EXACTLY. Good luck.
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Ok. I'll fix it later on today. Kind of busy right now.
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Sorry. That link doesn't work. Please go to this one.
Go to this link to create a Rescue CD (http://evilfantasy.wordpress.com/2009/05/06/rescue-cds/) or to this site to create a Rescue USB (http://evilfantasy.wordpress.com/bitdefender-rescue-usb/). Carefully follow all the instructions for whichever method you choose.