Computer Hope
Microsoft => Microsoft Windows => Windows 10 and 11 => Topic started by: Aelric on November 19, 2016, 01:07:57 AM
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Ok. So, a week ago I noticed that my computer was hard locking when the screen turned off. My first reaction was to change the power settings to keep the screen on forever, but again, after some time away I found that the mouse and keyboard were unresponsive and my clock was locked to a time before now. The computer had froze and only the power switch hard resting it would do anything about it.
The thing that was weird is that so long as there is some sort of input, this wont happen. Typing, mouse movement or game controller button presses will keep me normal. Something else that is weird is that it will still freeze if running a program, like antivirus or malware bytes, and will freeze video files if not full screen, but if I stream video in full screen or play games or video files in full screen, it's fine.
I tried reinstalling windows 10, and it worked for a few days, but the problem came back. I tried changing my GPU to an older card thinking it might be a hardware issue, but it happened with the old card in too. None of the easy to find suggestions on forums seem to be working. I'm really at a loss for what is happening.
Can anyone help me out? I'm including my dxdiag.
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I'd Test system RAM with Memtest86. Also run CrystalDiskInfo on the hard drive or SSD and make sure its showing everything healthy.
Also are you overclocking anything at all or no? (asking because overclocking can cause behavior like this with conditional lock ups etc )
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Ran Memtest86 about three days ago, no problems I saw there. Getting Crysaldisk now.
The gtx 1080 is factory "superclocked". This is the one I got: http://www.evga.com/Products/Product.aspx?pn=08G-P4-6183-KR
But like I mentioned, this continued to happen when I put in my previous GPU. I'm not overclocking anything else. I also have a 750W PSU, but by all inquiries it seems like that should be plenty of power.
I'll try crystaldisk and get back, but continued suggestions are appreciated. Thanks.
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How long did you run MemTest ? ?
What make and Model is this PSU ? ?
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Here is the crystaldisk report.
I ran memtest86 about an hour hours. I was at 100% about 45 minutes in and I wasn't sure if it was done so I let it run a while longer before switching it all. There didn't seem to be any problems reported but I can run it again off my usb boot. Is there a report file it will generate that I could share? If so, do you know where I'd find it?
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No....MemTest runs until you stop it...it keeps cycling...1 hour is minimum...errors will be listed at bottom of the view panel.
Any errors at all = bad stik of RAM...
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Well then, no error to report for memtest86 then.
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The crystaldisk info doesn't tell much...run the diagnostics from the HDD manuf. site and report back.
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Oh yeah, the PSU is an EVGA NEX750B. I'll research the HDD diagnostics options.
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Run those from a bootable device as well ...info will be at the site on building a CD or USB.
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That's their low to mid range PSU line...not sayin it's the issue quite yet though.
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I thought it might be the power supply too, but the thing that makes me think it's windows or at least software related is the fact that I can prevent the freeze with fullscreen apps like VLC in fullscreen or even just youtube on my firefox browser being full screen. That and any sort of mouse/keyboard/game controller input.
but it's not video itself, as non-full screen video will still freeze.
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I suspect the HDD then...and Windows...in that order.
Check all your power save options...and in device manager make sure no important components are set to "let windows turn this off to save power"...which stupidly enuff is the Win default setting...
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Ran the seagate tools, listed errors in my storage drive. Disconnected it an things seemed fixed. To re-confirm I reconnected it and....things still seem fixed, enough though it still reads errors. I'm migrating to another storage drive now to prevent any potential data loss, but I can't seem to recreate the freeze now.
Could it have been something as simple as a loose SATA cable? I dunno. I'll be observing closely and don't want to close this thread yet, but I might be good.
As always, the forums here are awesome and thank you for your advice. I don't come here often but whenever I'm really stumped, you guys unstump me, so thanks again.
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Aelric. earlier you said the time was not correct.
Can you give some more detail?
Do you hare a widget that shows current time?
Or did you mean in the toolbar?
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I meant that the time wasn't correct as the screen froze and the clock remaining on that time. When the computer wasn't frozen, it displayed the correct time.
It's now gone overnight on idle and didn't freeze. I still wish I knew what caused the problem, but I think whatever it was has corrected now. Thanks again everyone.
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What were the SeaTools results ? ?
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-------------- SeaTools for Windows v1.4.0.4 ---------------
11/19/2016 12:07:50 PM
Model Number: ST1000DM003-9YN162
Serial Number: S1DCEHH2
Firmware Revision: CC4H
SMART - Started 11/19/2016 12:07:50 PM
SMART - Pass 11/19/2016 12:07:57 PM
Short DST - Started 11/19/2016 12:09:09 PM
Short DST - FAIL 11/19/2016 12:09:16 PM
SeaTools Test Code: A599CCEE
Short DST - Started 11/19/2016 12:14:29 PM
Short DST - FAIL 11/19/2016 12:14:36 PM
SeaTools Test Code: A599CCEE
Short Generic - Started 11/19/2016 12:15:04 PM
Short Generic - Pass 11/19/2016 12:16:16 PM
Identify - Started 11/19/2016 12:17:40 PM
Short DST - Started 11/19/2016 1:07:10 PM
Short DST - FAIL 11/19/2016 1:07:17 PM
SeaTools Test Code: A599CCEE
Fix All Fast - Started 11/19/2016 1:12:26 PM
Fix All Fast - FAIL 11/19/2016 1:14:21 PM
SeaTools Test Code: A599CCCE
Short DST - Started 11/21/2016 6:43:14 AM
Short DST - FAIL 11/21/2016 6:43:21 AM
SeaTools Test Code: A599CCEE
I've now emptied and isolated this drive. I'll likely replace it as it's just a mechanical 1TB.
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Good plan...thankfully storage is kinda cheap these days....
Glad we could help.
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Any old HDD can be made into a nice reliable door stop.
http://www.instructables.com/id/Hard-Disk-Magnet-Doorstop/