Computer Hope

Hardware => Hardware => Topic started by: Maureen on August 16, 2014, 10:55:00 AM

Title: black line appears on scan document.
Post by: Maureen on August 16, 2014, 10:55:00 AM

I am trying to scan a document on my HP F2430 all in one. Each time I scan this weird black line appears. When I print directly from the file in my computer the line does not appear, it is only when I scan the document. I have altered the scan settings many different times but still there is this weird line. usually vertical on the left hand margin. But like I said not when I print from a document on file. Anyone have any ideas?

Title: Re: black line appears on scan document.
Post by: patio on August 16, 2014, 05:16:23 PM

Clean/replace the print heads...

Title: Re: black line appears on scan document.
Post by: Geek-9pm on August 16, 2014, 08:38:38 PM

You mean a failure of the scanner. Right? Not the printer.
The lamp array in the scanner is bad or has come loose.
HP has a number of articles dealing with that and other models of all in one printers
This one may be a starting place.
http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_task=solveCategory&lc=en&dlc=en&cc=sg&product=3964426
The article  has some info for the scanner. You may have to clean the glass.