Computer Hope
Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: Rangers1994 on May 26, 2017, 02:17:11 PM
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Hello this is my 1st post here. Unfortunately it is for a Dell Optiplex 755 running Windows 7 Home premium, Processor Duo CPU E6750 2.66GHZ with 8GB of Ram and it is a 64-bit Operating System with a 297GB Hard Drive. It started happening every once in a while. I'd be surfing the web and all of a sudden BAM! Blue Screen would appear with a bunch of writing on it. I will post that writing below. This computer will load up and run for hours, as long as you don't try going on the web and such. I was just able to download Microsoft updates. About to restart it. See what happens. I'm a computer Noob. I'll do my Best to do whatever is needed 8) Please Help ;D Thank You in Advance to all those who pitch in to help me get this computer back to working! ;D
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I'm reading some posts on here and I'll do whatever I can to make this easier ;-) Attached is the Blue Screen Text ;-) It is a Destop by the way ;-)
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Dump File : 052617-23415-01.dmp
Crash Time : 5/26/2017 5:21:12 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`80000003
Parameter 2 : fffff800`00b9d8e0
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : Wdf01000.sys
Caused By Address : Wdf01000.sys+a9000
File Description : Kernel Mode Driver Framework Runtime
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 1.11.9200.16384 (win8_rtm.120725-1247)
Processor : x64
Crash Address : ntoskrnl.exe+6f4c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052617-23415-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 278,040
Dump File Time : 5/26/2017 5:22:10 PM
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Dump File : 052617-26613-01.dmp
Crash Time : 5/26/2017 4:31:06 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`80000003
Parameter 2 : fffff800`00b9d8e0
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : igdkmd64.sys
Caused By Address : igdkmd64.sys+2612f6
File Description : Intel Graphics Kernel Mode Driver
Product Name : Intel Graphics Accelerator Drivers for Windows Vista(R)
Company : Intel Corporation
File Version : 8.14.10.1930
Processor : x64
Crash Address : ntoskrnl.exe+6f4c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052617-26613-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 278,040
Dump File Time : 5/26/2017 5:07:33 PM
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ok today I got this????
A device driver attempting to corrupt the system has been caught. The faulty driver currently on the kernel stack must be replaced with a working version.
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use a safe mode to remove or disable components, restart your computer, press F8 to select safe mode.
Technical Information:
stop:0x000000C4 (0x00000000000000F6, 0x000000000000488,0XFFFFFA8007D24B10,CXFFFFF880011B57FA)
PxHlpa64.sys - Address FFFFF880011B57FA base at FFFFF880011AF000, DateStamp4716537e
Collecting data for scrash dump...
Initializing disk for crash dump...
Begininning dump of physical memory.
Dumping physical memory dump complete.
Contact your system admin or technical support group for further assistance.
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This looks like it could be a hardware problem, since there is nothing particularly consiistent between the new bluescreen and the previous ones.
PxHlpa64.sys is a DVD/CD driver installed with burning software (specifically products from Sonic and Rovi)
The other BSODs are from the graphics driver so I suppose you could try uninstalling the latest version from your graphics manufacturer.
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ok it says Intel (R) Q35 Express Chipset Family
Driver Provider:Intel corporation
Driver Date:9/23/2009
Driver Version: 8.15.10.1930
Digital Signer: Microsoft Windows Hardware Compatibility
Can't rollback and tried to update and it said it was updated already. I can disable or uninstall? what should I do please?
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The drivers should come from Dell...
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Oops, I meant to say installing, not uninstalling there also.
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Says the Best driver software for your device is already installed.
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I got this Blue Screen today. The third different one now ;-(
I can't believe this. I got but yet another Blue Screen! Details below...
A problem has been detected and Windows has been shut down to prevent damage to your computer.
System_Service_Exception
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing . If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced Startup options, and then select Safe mode
Technical information:
Stop: 0X0000003B (0X0000000008000003, 0XFFFFFFF800032CA2D0, )XFFFFF880069FFB90, OX0000000000000)
Collecting data for crash dump...
Initializing disk for crash dump...
Beginning dump pf physical memory.
Dumping physical memory to Disk: 100
Physical memory dump complete.
Contact your system admin or technical support group for further assistance.
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Are there any Yellow !!'s in Device Manager ? ?
A series of differing errors can also be a sign of a flakey PSU...is it the original ?
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No Yellows in Device Manager. Yes it is the original PSU.
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Borrow a known good one of the same or greater wattage and swap it in there
You'll know by the next day if thats the culprit.
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I have a few old computers laying around. I'll see what I got. This should be fun. I'll keep you posted.
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Ran some scans before Deciding to switch the power supply and I got this below:
error code 0146
MSG: Error Code 2000-0146
MsG: Hard drive 0-self test log contains previous errors
The given error code and message can be used by dell
Technical Support to help diagnose the problem.
Do you want to continue testing
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DLoad and run the Free diags from the HDD manuf. site...
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Here is what I got. Looks like I need a new Hard Drive. I'm going to have to see if any of the ones I have laying around are compatible.
See full scan results.
Diagnostics Completed
Hardware
CPU
DVD-RW Drive
Hard Drive
Hardware TypeDiagnostic NameResult
WDC WD3200AAKX-00ERMA0 ATA DeviceTargeted Read Test Failed
WDC WD3200AAKX-00ERMA0 ATA DeviceSMART Short Self Test Failed
WDC WD3200AAKX-00ERMA0 ATA DeviceSMART Status Test Passed
WDC WD3200AAKX-00ERMA0 ATA DeviceSMART Thresholds Test Passed
WDC WD3200AAKX-00ERMA0 ATA DeviceFunnel Seek Test Passed
WDC WD3200AAKX-00ERMA0 ATA DeviceLinear Read Test Passed
WDC WD3200AAKX-00ERMA0 ATA DeviceLinear Read Test Passed
WDC WD3200AAKX-00ERMA0 ATA DeviceRandom Seek Test Passed
Memory
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I took a HD out of an old Dell GX280 that I had laying around. And of course I'm having problems with it. Keeps trying to restore system and keeps repeating. I'm running diagnostics on it now. It passed the 1st half with no errors. After hooking up the HD in the Dell optiplex 755 is their something else I'm supposed to do before booting up?
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If it has Windows installed you can't simply move it from 1 PC to another and expect it to work...
I'd get a new HDD and do a clean install after backing up your data...
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Ah ha I see. Ok so I have to get a new HD. Got ya. I thought you could just transfer one hard drive to another computer and it just works. I'm such a noob. Thanks for all your help. I'll put this hard drive from the Dell GX280 back in the GX280.
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I don't know if this means anything. I ran the Data Lifeguard Diagnostics program on the Hard drive. I ran both the quick test and extended test and they both passed. Making me very confused ;-(
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Was this on the GX280 HDD you wanted to place in the system? If so that is expected.
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Yes I couldn't get the Dell Optiplex 755 "the one with the bad HD" to accept the HD from the Dell Optiplex Gx280. i didn't know you couldn't just swap Hard Drives. Now I know you can't. "I'm a computer noob" lol
So at this point should I give up on the bad HD?
or should I buy a new copy of Windows 7 and install it onto this drive and see what happens?
People keep telling me try a fresh install? what does that mean exactly?
i'm new at this. I'll do what you guys say is best at this point. I have nothing valuable on this bad HD anymore. I took everything off already.
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I don't have the Windows disk that came with this computer with Windows 7 Home premium on it ;-(
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If the PC still has the sticker with ID all you need to do is find a disc that matches whats installed...don't buy it just yet...
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For some reason the sticker on it is for Windows Vista. I bought it off someone a few years back. I guess he upgraded it from Windows Vista Home to Windows Home premium. Is it even possible to get a hold of a Windows Vista Home edition these days? *censored* i'd put Windows XP on this computer just to get it running again.
Your thoughts please ???
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Try a University booksore or Library...
Or call Dell for the restore Media...