Computer Hope

Hardware => Hardware => Topic started by: Expert-At-AnyThing on April 24, 2011, 10:34:49 AM

Title: computer doesn't read ipod
Post by: Expert-At-AnyThing on April 24, 2011, 10:34:49 AM

when i plug it in, my computer says unknown device and itunes doesn't open up or anything. I tried reinstalling itunes and everything. So how do  i fix this problem. its a ipod shuffle and im using windows 7.

Title: Re: computer doesn't read ipod
Post by: truenorth on April 24, 2011, 06:13:06 PM

Has it ever worked properly on that computer before? Are you trying it in a rear usb port? Can you still access your itunes library without the device?truenorth

Title: Re: computer doesn't read ipod
Post by: Expert-At-AnyThing on April 25, 2011, 11:01:40 AM

it worked on my computer once but im trying it on my laptop now and it doesn't read it at all

Title: Re: computer doesn't read ipod
Post by: truenorth on April 26, 2011, 09:56:46 AM

Have you gone through the process to synch it to the laptop. I use an older ipod shuffle and i remember having to synch it to the computer before i could have it recognized. Here are a couple of sites to give you guidance on that.
http://support.apple.com/kb/ht1719
http://support.apple.com/kb/ht1351
Good luck,truenorth