Computer Hope
Microsoft => Microsoft Windows => Windows XP => Topic started by: Ivy on September 20, 2008, 03:36:30 AM
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Hi guys ,
My pc ket having problems so I thought I'll use my dads officework pc while he is away from home for a few days, I updated things on his computer because myspace and utube etc wouldn't work(updaeted java, installed virus detecting programs..I thought that will make him happy!!), But after a few hours the comp restarted, now it keeps restarting, the desktop icons are gone and within 2 to 3 secs it restarts.
Even in safe mode the icons wouldn't appear, not even the stystem tray, now I'm using internet in safe mode (opened it up through task manager)
On opening the control panel the icons appeared in safe mode.
You all can imagine what my father might do to me, please help!!!!
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In Safemode...Have you
tried......Start,Programs,Accessories,SystemTools,System Restore,
restore to and earlier date before you did this ?
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Also different programs are crashing down, any program I try to use , a message comes saying , eg ''trillian has encountered a problem and needs to close'' (C:\Program files\Trillian\Crash files\1221904714.dmp)
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I tried system restore but system restore is off and I don't think pa could have made any restore points, he only knows how to email etc.
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Have you ever used Revo Uninstaller ? You could try uninstalling all the programs you added in safemode.
http://www.revouninstaller.com/
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What exactly did you do?
What programs did you install?
Also, you might want to try using JavaRA
http://www.computerhope.com/forum/index.php/topic,61227.0.html
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Hmm unfortunately with no restore points this type of issue would be difficult to track down and resolve. Especially with you getting the problems that you are in Safe Mode. This type of issue is known to happen with virus programs. You may want to start by unininstalling whatever Virus program you have on the computer.
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Do you mean the programs I added in safe mode? or I can remove them in safe mode? How long can I stay in safe mode?
I'm almost in tears, Imagine if all my papa's work will be lost.....dun wanna imagine!!
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Nathan, do you mean antimalware programs, what is a virus program?
Carbon I updated Java and installed different malware detecting programs.
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Sorry I meant uninstall the antivirus program you just installed.
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p.s. I'm also in chat if you just want to talk in there.
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Alright, I'll just come to chat and I'll keep looking in the thread too, thanks so much guys!
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Hey Guys,
Now this is what I just did..
1)Nathan you said that the new antivirus could have done this but I couldn't uninstall it from the add remove programs in safe mode so I went to msconfig and from the services tab I unchecked the antivirus and then I restarted in normal mode and still it wouldn't show any icons or anything , so I went to task manger and opened control panel and got the icons back and now its not constantly restarting on its own.(now I know that I'm not dumb)
2)I did sfc /scannow in normal mode and it said ''files that are reqd for windows to run properly must be copied to DLL Cache, Insert your window xp pro cd'' but you guys know about the CD Issue.
Now I'm working without an antivirus or firewall.
What now?
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I once mentioned installing Revo Uninstaller and seeing if
what you installed could be removed.
http://www.revouninstaller.com/
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It's also possible this computer may have already been infected...prior to the fact you made changes.
Have you posted a HJT log in the malware forum for evilfantasy to take a look at?
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Also...can you list exactly what you did...and in what order...
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One more thing to try:
When you get to Normal Mode, what happens if you start a new process in Task manager called explorer.exe?
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:'( why won't the viruses leave me alone.
Yeah there were some in the virus vault, thats why I thought I'll give pa a clean comp and he'll be happy, he doesn't clean his comp himself.
Also...can you list exactly what you did...and in what order...
You mean what I did just now or what I had done before?
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One more thing to try:
When you get to Normal Mode, what happens if you start a new process in Task manager called explorer.exe?
A process called Explorer.exe is already running in the task manger.
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List exactly what you did prior to this happening...and in what order you did them...what you installed, etc., etc.
Then list what you have done...in order...to try to rectify the issue.
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Perhaps,'Dear Old Dad' will understand....I would.
So, you can't do sfc /scannow.You removed the antivirus software,
you can't uninstall the files you installed ? ???
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Here I go...
I went to my pa's comp , did a few things on it, cought a few warnings about malware, tried an anti virus , actually this anti virus comes with my isp but pa had got it removed and had another antivirus , I wanted to practice a little on this antivirus , to ghet used to it, I thought I'll uninstall it later.
I updated papa's Java , I got things malwarebites, superantispyware etc etc I system scanned in safe mode (Its so embarrassing , i had a lot of free time , so...)
Opened myspace , Youtube etc etc
Thats all I remember :-\
And then the comp suddenly shut down and restarted and restarted and the above no icons etc
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Anyone think a HijackThis is in order?
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Perhaps,'Dear Old Dad' will understand....I would.
So, you can't do sfc /scannow.You removed the antivirus software,
you can't uninstall the files you installed ? ???
I did sfc /scannow in normal mode and it said ''files that are reqd for windows to run properly must be copied to DLL Cache, Insert your window xp pro cd'' but you guys know about the CD Issue.
I haven't removed the antivirus , I went to msconfig and from the services tab I unchecked the antivirus.I need password to remove it, that my ISP can provide.
I have uninstalled the other stuff already.
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I do...I referred her to the malware section so evil could look at her HJT log...if she can post one.
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http://support.microsoft.com/kb/330170
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My fear in malware section is that whatever I removed will be asked to be installed again.(like superantispyware)
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My fear in malware section is that whatever I removed will be asked to be installed again.(like superantispyware)
Unless there is a virus hiding in your computer. In that case, we can help you remove it.
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http://support.microsoft.com/kb/330170
It was already checked(show desktop icons)
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Sounds like a monkey virus or something. Seems nasty I know this is going to sound dumb but it could help. IF he's running xp go get the disc an put it in accutly any will work an say repair an see if that helps any. Also, hope that you have a startup disc mite be helpful. ;)
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If you can get into Safe Mode With Networking, post a HijackThis log.
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If you don't manage to fix it before your dad gets back, just blame somebody else. Works great.
"Ah! whats wrong with my computer?"
"I dunno. I think I saw the dog using it."
"BAD DOG!"
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http://support.microsoft.com/kb/330170
It was already checked(show desktop icons)
Have you tried the below site Ivy (Hedera Helix) ?
http://www.windows-help-central.com/windows-xp-desktop-icons-missing.html
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??? ::)
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I don't think your dad will "kill" you if you explain to him what happened.
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In due time he'll come around to it.
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Who's your buddy....? :P
Ivy ,Malwarebytes'Anti Malware' is a good program,try downloading it and let it run a full program update,then run a scan.....May take a while for the scan to complete.
When the scan is complete, click OK, then 'Show Results' to view the results.Make sure that everything found is checked, and click Remove Selected.The download is at the below link.
http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html
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2)Ibut you guys know about the CD Issue.
1) What's the CD issue?
2) Right now, how many AV programs are running?
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try this open task menager and then end proces explorer.exe after that open new task(run) cmd and try this comand del c:\autorun.* and see if deletes anything and so try with the other partition d or e
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Hi Guys!!
My dad was back and the problem was beyond repair , so he got his comp fixed his own way.
Thankyou so much for helping, I couldn't reply back for a few days cause my ISP was down.
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Glad to see you're still alive. :P
What did he do, any ideas?
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As usual he got a engineer and payed him to fix it and to me he just got a lil upset , then he was fine cause I told my maid not to call me for lunch or dinner or anything, ultimately he had to give up and we both are best friends again(my pa and me).
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Yep, you were only trying to help him. ;)
And we were trying yo help you help him ;D
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and the beat goes on.......
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try this open task menager and then end proces explorer.exe after that open new task(run) cmd and try this comand del c:\autorun.* and see if deletes anything and so try with the other partition d or e
I love when people tell you to type in "comands" ??? without providing any explanation of what the command is supposed to do.
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It's good everything turned out well. :D
Emiel
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;) :D
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Is this maid you talk about named FisherQueen ?
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Robert!!!!!!
My maid is the lady who my father has hired to do my work etc.
Fisherqueen was special :'(
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Robert!!!!!!
My maid is the lady who my father has hired to do my work etc.
Fisherqueen was special :'(
Thats what there usually there for. Are you that wealthy??? :o
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I told my maid not to call me for lunch or dinner or anything
Your maid? Your maid??
Listen, honey, if poppa can afford to hire a maid to wipe yo *censored*, he sho can afford to fix his computer!
I really find the idea of people having servants disgusting. No more help from me for Ivy.
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Do I have to get nathian? I'm sure that she can take care of herself fine. I will not stand idle by an have her insulted. Like you do me.
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What a waste of perfectly good server space.
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Do I have to get nathian? I'm sure that she can take care of herself fine. I will not stand idle by an have her insulted. Like you do me.
What are you going to do, big man?
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Nathan could make things for you pretty ugly here pal. >:(
Emiel
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Well Contrex aka Dias and whatever more crap you are, listen papa sure can affort a maid to wipe my a*s and Im happy about that, One thing for now shut up and wait for a few days now!!
Besides i have never taken help from and will never do, We all here on ch know better than to mess with the dirty mouthed psycho Dias or Contrex!!
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Since this Topic has outlived it's useful lifespan i'm locking it.
Ivy if you need it re-opened to fix your issue let me know.
patio.