Computer Hope
Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: Sylverkitti on March 06, 2008, 10:28:13 PM
-
I am trying to clean up my "new" used laptop I got from my sister, it runs REALLY slow. I did some things on my own, like disk cleanup, and defragment, and I went in and deleted a bunch of old $NtUninstallKB873339$ like files, as suggested on a site, that led me to here. So this is my computer info:
Microsoft Windows XP
Professional
Version 2002
Service Pack 2
Intel Pentium M
Processor 1.73GHz
1.73 GHz 504 MB of RAM
Dell Latitude 120L
HArd Drive: FUJITSU MHV2040AH
Under Sound and video:
Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Device
Media Control Devices
SigmaTel High Definition Audio CODEC
SRS Audio Sandbox (WDM)
Video Codecs
AVG Free Virus
AVG Anti-Spyware free
ATF Cleaner
and I WANT to use Spyware blaster but I cannot get it to read my firefox
I mainly use Fire fox 2.0.0.12
Sometimes I use Netscape 9.0.0.6
I NEVER use IE unless i am forced to do so.....
I use qwest broadband internet.
ummm, not sure what else to offer about this computer, if I need to do a Hijak this I can, I will need to download it on here, I have it on my desktop, but not here. Hopefully you can help me, its just way slower than i know its supposed to be.
-
Since you just got this laptop from your sister, I assume, you don't have any important data on it. Why not to clean reinstall Windows?
-
Well I didn't add I don't have a cd, also she left on here programs I have wanted and could never afford, like Adobe CS3 and all the microsoft office programs, plus others....it was her school computer, so she dosen't have the disks, it just came with it. Otherwise I would.....but I just don't want to loose them!!
-
Download HijackThis:
http://www.snapfiles.com/get/hijackthis.html
and post its log.
-
It tells me it The message exceeds the maximum allowed length (10000 characters).
can I attach a file??
-
Yes.
-
Ha, found it you had it hidden in the "additional options".
[recovering space - attachment deleted by admin]
-
You have few nasties there...
First...
You need to update your Java:
http://java.sun.com/javase/downloads/index.jsp
#4 - Java Runtime Environment (JRE) 6 Update 5
Uninstall all previous versions of Java through Add\Remove.
Then...
Print these instructions out.
1. Download SUPERAntiSpyware Free for Home Users:
http://www.superantispyware.com/ (http://www.superantispyware.com/)
* Double-click SUPERAntiSpyware.exe and use the default settings for installation.
* An icon will be created on your desktop. Double-click that icon to launch the program.
* If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html (http://www.superantispyware.com/definitions.html).)
* Close SUPERAntiSpyware.
Restart computer in Safe Mode.
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; pick Safe Mode; you'll see "Safe Mode" in all four corners of your screen
* Open SUPERAntiSpyware.
* Under "Configuration and Preferences", click the Preferences button.
* Click the Scanning Control tab.
* Under Scanner Options make sure the following are checked (leave all others unchecked):
o Close browsers before scanning.
o Scan for tracking cookies.
o Terminate memory threats before quarantining.
* Click the "Close" button to leave the control center screen.
* Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
* On the left, make sure you check C:\Fixed Drive.
* On the right, under "Complete Scan", choose Perform Complete Scan.
* Click "Next" to start the scan. Please be patient while it scans your computer.
* After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
* Make sure everything has a checkmark next to it and click "Next".
* A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
* If asked if you want to reboot, click "Yes".
* To retrieve the removal information after reboot, launch SUPERAntispyware again.
o Click Preferences, then click the Statistics/Logs tab.
o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
o If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
o Please copy and paste the Scan Log results in your next reply.
* Click Close to exit the program.
Post SUPERAntiSpyware log.
RESTART COMPUTER!
2. Download Malwarebytes' Anti-Malware (http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html) to your desktop.
* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.
The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
RESTART COMPUTER!
3. Post new HijackThis log.
-
SUPERAntiSpyware Scan Log
attached
[recovering space - attachment deleted by admin]
-
Wow! Your sister collected quiet a bit...
Registry threats detected : 427
File threats detected : 694
Next logs, please...
-
Malwarebytes log attached
[recovering space - attachment deleted by admin]
-
New Hijack This log attached
[recovering space - attachment deleted by admin]
-
*** Is your Windows firewall on?
1. Print this post out, since you won't have an access to it, at some point.
2. Close all windows, except for HijackThis.
3. Put a checkmark next to the following HijackThis entries (some entries will be checkmarked to disable unnecessary startups; in those cases (marked with *), no actual program will be removed):
- O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
- O3 - Toolbar: (no name) - {DE9C389F-3316-41A7-809B-AA305ED9D922} - (no file)
- O3 - Toolbar: (no name) - {D0943516-5076-4020-A3B5-AEFAF26AB263} - (no file)
- *O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
- *O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
- O4 - .DEFAULT User Startup: Folder Settings (User 'Default user')
- O4 - Global Startup: Folder Settings
- O8 - Extra context menu item: &Winamp Toolbar Search - C:\Documents and Settings\All Users\Application Data\Winamp Toolbar\ieToolbar\resources\en-US\local\search.html
- O9 - Extra button: Qwest Live - {A666FD40-3665-4BED-B098-7F61E0DA1119} - http://qwest.live.com (file missing) (HKCU)
4. Click on "Fix checked" button.
5. Turn off System Restore:
- Windows XP:
1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore".
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
- Windows Vista:
1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK
6. Restart computer.
7. Turn System Restore on.
8. Post new HijackThis log.
-
Yes I checked and windows firewall is on. I messed up somehow did what you ask, check all you said in hijack this, clicked fix, but as i pulled up my start menu to shut off system restore everything froze. There was nothing in taskmanager to shut down, under applications, it was empty. And I never mess with processes, I worry i will ruin something. SO after I restarted, I ran the hijack this again and all you told me to check were gone, so now what? Attaching new log.
[recovering space - attachment deleted by admin]
-
We need to clear System Restore, because it's full of infected entries.
Try to do it again, following my instructions. Instead of going to Start, you may right click on My Computer icon on your Desktop.
Turn System Restore off, restart, and turn it on.
After that, we'll have to perform one last step.
-
ok done, and in case you needed it heres a fresh hijack this log.
[recovering space - attachment deleted by admin]
-
Good...
Download, and install CCleaner: http://www.ccleaner.com/download/builds. Get "Slim" version.
Read CCleaner instruction here: http://www.jahewi.nl/ccleaner/ccleaner.html, and run CCleaner
When you're done, let me know how your computer is doing.
-
I have a Q first, when all is checked, like for example, AVG, CS2, ect... I click run cleaner it tells me "This process will permanently delete files from your system." Not the actual program right? What is it deleting? I looked at the home page, it just tells me how to stop that message from popping up.....
-
Did you read the manual?
-
Registry threats detected : 427
File threats detected : 694
This has to be a record?
-
VERY funny neljan. If so I cannot take the credit, its all my "computer wizard" sister. ::)
So I could not find a manual but I read thru the web site better, then ran it. I like this program SO much better than that ATF cleaner I had. Things are running a bit faster, but I guess I am used to my desktop, with the 2+ processor. I feel better its much cleaner now. One more Q, is there a way to "categorize" the All Programs under the start menu?? Its suck a mess, and I like things in order, say I could have a "Computer Security" with all my fighting tools under that.....is this possible??
Thanks so much I am glad you are a computer genius, and were there for me!
I will spread the word.....
-
Thanks so much I am glad you are a computer genius, and were there for me!
I can't take all the credit, Broni did help (a little)
;D
All the entries within start > programs are simply shortcuts, you can arrange these as you wish/rename them/add new ones/create new directories etc like mine:
(http://i86.photobucket.com/albums/k98/neljanization/Forum/Start.gif)
Pretty huh? no? ok...
You can drag these shortcuts to where you would like them or even drag/drop em in the bin. Don't worry if you accidentally delete any, you can get them back by creating a new shortcut from the location of the applications .exe in it's installation directory (usually within C:\Program Files).
To organise things easier, right click Start > open all users > programs. Here you can create new directories/categories.
I hate it when programs install their own directory with 'uninstall, online upgrade, help, manual blah blah blah' entries. I just have program shortcuts. When I install something new, I drag the program exe shortcut from the little directory it made & then delete that directory.
Glad to help.
-
Well I did mean both of you so thank you too Broni, this was all very much appreciated.
-
lol that was kind of you but I didn't do anything... I just wrote that for Broni's amusement! ;)
-
BTW, do either of you know much about the canon software? because i was thinking some are outdated, on here and some are updates, its cluttered,theres a lot but I don't know what ones should be removed, I would remove them all, and reinstall but I loaned out the CD and never got it back. Any suggestions?
-
I'm afraid I don't.
I take it you have a Canon printer or other Canon hardware?
What entries for Canon do you have in control panel > add/remove programs?
-
Well there were a LOT, but I just said screw it and deleted them all, I am going to pay for a replacement disk from canon.....it will take a while but I guess I can still view my pics in My pictures. I didn't know I could do that with out zoombrowser, I think I relied too much on it. I have a card reader program so till i get my new disk, I can just do that...sorry to bother you!!
-
Hmm zoombrowser looks like Picassa (http://picasa.google.com/) (free).
No bother at all, if you need any more help let us know ;)
-
I'm glad, your computer is running better. We cleaned a lot, and this is all we can do for now, short of some hardware changes.
As for Start menu, personally, I hardly use it to launch programs. I use my Desktop, where I created folders like Utilities, Multimedia, Maintenance, Security, etc. This way, I know exactly where what program exactly is located.
As for Canon...do you mean printer? If so, almost everything is to be found on-line. No need to pay for CD. Depends on what you want.
-
No the canon is my camera, and they don't offer the base install only the upgrades, BUT I did email them last night and they are sending me a new disk, free of charge,.....so helpful.
I was told that having many icons on your desktop takes up memory or something and makes the computer run slower, so I have everything in start or quick launch.......
-
Number of desktop icons influences only startup time (desktop needs more time to load), but after that, it doesn't matter.
To reduce number of icons, I have them grouped in folders: Utilities, Multimedia, Security, and so on.