Computer Hope

Software => Computer viruses and spyware => Topic started by: yuvinus on January 19, 2011, 04:47:44 PM

Title: "application.exe has encountered a poblem and needs to close.."
Post by: yuvinus on January 19, 2011, 04:47:44 PM
Hi,
I recently used windows xp sp2 to fomat my laptop.. but i cant install any new softwares in my laptop..
cant install any antivirus, google chrome, safai, java.. eveythin shows message like"application.exe has encountered a poblem and needs to close..".. searched the forum for similar probs and found that
wuauclt.exe is affected.but cant remove it.. even if ty deletin it, it appears again and again.. any soln for this  ???
thnks in advance
Title: Re: "application.exe has encountered a poblem and needs to close.."
Post by: Allan on January 19, 2011, 04:49:00 PM
Please follow the instructions in the following link and post your logs:
http://www.computerhope.com/forum/index.php/topic,46313.0.html
Title: Re: "application.exe has encountered a poblem and needs to close.."
Post by: SuperDave on January 19, 2011, 06:11:29 PM
Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
***********************************************
Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.
Save Rkill to your desktop.

There are 4 different versions. If one of them won't run then download and try to run the other one.
 
Vista and Win7 users need to right click Rkill and choose Run as Administrator
 

You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

* Rkill.exe (http://download.bleepingcomputer.com/grinler/rkill.exe)
* Rkill.com (http://download.bleepingcomputer.com/grinler/rkill.com)
* Rkill.scr (http://download.bleepingcomputer.com/grinler/rkill.scr)

Once you've gotten one of them to run then try to immediately run the following.
************************************************
SUPERAntiSpyware

If you already have SUPERAntiSpyware be sure to check for updates before scanning!

Download SuperAntispyware Free Edition (SAS) (http://www.superantispyware.com/download.html)
* Double-click the icon on your desktop to run the installer.
* When asked to Update the program definitions, click Yes
* If you encounter any problems while downloading the updates, manually download and unzip them from here
* Next click the Preferences button.

•Under Start-Up Options uncheck Start SUPERAntiSpyware when Windows starts
* Click the Scanning Control tab.
* Under Scanner Options make sure only the following are checked:

•Close browsers before scanning
•Scan for tracking cookies
•Terminate memory threats before quarantining
•Please leave the others unchecked

•Click the Close button to leave the control center screen.

* On the main screen click Scan your computer
* On the left check the box for the drive you are scanning.
* On the right choose Perform Complete Scan
* Click Next to start the scan. Please be patient while it scans your computer.
* After the scan is complete a summary box will appear. Click OK
* Make sure everything in the white box has a check next to it, then click Next
* It will quarantine what it found and if it asks if you want to reboot, click Yes

•To retrieve the removal information please do the following:
•After reboot, double-click the SUPERAntiSpyware icon on your desktop.
•Click Preferences. Click the Statistics/Logs tab.

•Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.

•It will open in your default text editor (preferably Notepad).
•Save the notepad file to your desktop by clicking (in notepad) File > Save As...

* Save the log somewhere you can easily find it. (normally the desktop)
* Click close and close again to exit the program.
*Copy and Paste the log in your post.
*******************************************
(http://img233.imageshack.us/img233/7729/mbamicontw5.gif) Please download Malwarebytes Anti-Malware from here. (http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe)
Double Click mbam-setup.exe to install the application.
Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
****************************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

Link 1 (http://screen317.spywareinfoforum.org/SecurityCheck.exe)
Link 2 (http://screen317.changelog.fr/SecurityCheck.exe)

* Unzip SecurityCheck.zip and a folder named Security Check should appear.
* Open the Security Check folder and double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
Title: Re: "application.exe has encountered a poblem and needs to close.."
Post by: yuvinus on January 19, 2011, 06:27:27 PM
Hi,
I tried followin the above steps in the above link..
but i cant install any software..
i tied installin it many times..
at the completion of the installation of antivirus it says"setup_av_free.exe has encountered a problem and needs to close.  We are sorry for the inconvenience."for online amor it says"oaui.exe has encountered a problem and needs to close.  We are sorry for the inconvenience".
Title: Re: "application.exe has encountered a poblem and needs to close.."
Post by: SuperDave on January 19, 2011, 07:26:41 PM
Quote
at the completion of the installation of antivirus it says"setup_av_free.exe has encountered a problem and needs to close.  We are sorry for the inconvenience."for online amor it says"oaui.exe has encountered a problem and needs to close.  We are sorry for the inconvenience".
Are you saying that you don't have an anti-virus program or Firewall installed. Please try this:
Reboot in Safe Mode and run the MBAM scan. Reboot in Normal Mode and run MBAM again. If you don't have an AV program choose one of these free ones and install it. Please let me know if successful.

Here's (http://www.computerhope.com/issues/chsafe.htm) how to get into Safe Mode.

Before we continue download and install a free antivirus.

Remember to only install one antivirus!
 I prefer MicroSoft Security Essentials.

1) Avast! Home Edition (http://www.majorgeeks.com/Avast_Home_Edition_d1968.html)
2) AVG Free Edition (http://www.majorgeeks.com/download.php?det=886)
3) Avira AntiVir Personal (http://www.majorgeeks.com/AntiVir_Personal_Edition_7_d955.html)
4) Microsoft Security Essentials for Windows Vista\Windows 7 (http://majorgeeks.com/Microsoft_Security_Essentials_for_Windows_VistaWindows_7_d6242.html) - 64 bit Download (http://majorgeeks.com/downloadget.php?id=6242&file=5&evp=9112d44b71f157fc5d7fcd7724b088ca)
4-a) Microsoft Security Essentials for Windows XP (http://www.microsoft.com/security_essentials/)
5) Comodo Antivirus (http://www.majorgeeks.com/Comodo_AntiVirus_d5109.html) (Uncheck during installation "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage" if you choose this one)
6) PC Tools AntiVirus Free Edition (http://www.majorgeeks.com/PC_Tools_AntiVirus_Free_Edition_d5469.html)

It is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts. If you choose to install more than one antivirus program on your computer, then only one of them should be active in memory at a time.
Title: Re: "application.exe has encountered a poblem and needs to close.."
Post by: yuvinus on January 20, 2011, 07:33:27 AM
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/20/2011 at 05:24 PM

Application Version : 4.48.1000

Core Rules Database Version : 0
Trace Rules Database Version: 4015

Scan type       : Complete Scan
Total Scan Time : 00:07:13

Memory items scanned      : 299
Memory threats detected   : 0
Registry items scanned    : 3807
Registry threats detected : 0
File items scanned        : 637
File threats detected     : 23

Adware.Tracking Cookie
   F:\Documents and Settings\yuvi\Cookies\yuvi@cgi-bin[2].txt
   F:\Documents and Settings\yuvi\Cookies\yuvi@kontera[2].txt
   F:\Documents and Settings\yuvi\Cookies\[email protected][2].txt
   F:\Documents and Settings\yuvi\Cookies\yuvi@zedo[1].txt
   F:\Documents and Settings\yuvi\Cookies\yuvi@tribalfusion[2].txt
   F:\Documents and Settings\yuvi\Cookies\[email protected][2].txt
   F:\Documents and Settings\yuvi\Cookies\[email protected][1].txt
   F:\Documents and Settings\yuvi\Cookies\[email protected][1].txt
   F:\Documents and Settings\yuvi\Cookies\[email protected][2].txt
   F:\Documents and Settings\yuvi\Cookies\yuvi@collective-media[2].txt
   F:\Documents and Settings\yuvi\Cookies\[email protected][1].txt
   F:\Documents and Settings\yuvi\Cookies\yuvi@dmtracker[1].txt
   F:\Documents and Settings\yuvi\Cookies\yuvi@smartadserver[1].txt
   F:\Documents and Settings\yuvi\Cookies\yuvi@doubleclick[1].txt
   F:\Documents and Settings\yuvi\Cookies\yuvi@revsci[1].txt
   F:\Documents and Settings\yuvi\Cookies\yuvi@serving-sys[1].txt
   F:\Documents and Settings\yuvi\Cookies\yuvi@chitika[1].txt
   F:\Documents and Settings\yuvi\Cookies\yuvi@media6degrees[1].txt
   F:\Documents and Settings\yuvi\Cookies\yuvi@steelhousemedia[2].txt
   F:\Documents and Settings\yuvi\Cookies\yuvi@adtech[1].txt
   F:\Documents and Settings\yuvi\Cookies\yuvi@ak[2].txt
   F:\Documents and Settings\yuvi\Cookies\[email protected][1].txt
   F:\Documents and Settings\yuvi\Cookies\yuvi@accounts[1].txt
Title: Re: "application.exe has encountered a poblem and needs to close.."
Post by: yuvinus on January 20, 2011, 07:34:26 AM
Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5560

Windows 5.1.2600 Service Pack 2
Internet Explorer 6.0.2900.2180

1/20/2011 7:34:49 PM
mbam-log-2011-01-20 (19-34-49).txt

Scan type: Full scan (C:\|D:\|E:\|F:\|G:\|)
Objects scanned: 140678
Time elapsed: 16 minute(s), 36 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A078F691-9C07-4AF2-BF43-35E79EECF8B7} (Adware.Softomate) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
Title: Re: "application.exe has encountered a poblem and needs to close.."
Post by: yuvinus on January 20, 2011, 09:01:50 AM
 Results of screen317's Security Check version 0.99.8 
 Windows XP Service Pack 2 
 Out of date service pack!! (http://windows.microsoft.com/en-us/windows/help/learn-how-to-install-windows-xp-service-pack-3-sp3)
 Internet Explorer 6 Out of date!
``````````````````````````````
Antivirus/Firewall Check:
 Online Armor 4.0   
 McAfee Security Scan Plus   
 WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:
 Malwarebytes' Anti-Malware   
````````````````````````````````
Process Check: 
objlist.exe by Laurent
``````````End of Log````````````
Title: Re: "application.exe has encountered a poblem and needs to close.."
Post by: yuvinus on January 20, 2011, 09:12:39 AM
tried to install microsoft essentials. . but it again displayed this error message

"mseinstall.exe has encountered a problem and needs to close.  We are sorry for the inconvenience."
 
Title: Re: "application.exe has encountered a poblem and needs to close.."
Post by: SuperDave on January 20, 2011, 12:46:00 PM
Quote
tried to install microsoft essentials. . but it again displayed this error message

"mseinstall.exe has encountered a problem and needs to close.  We are sorry for the inconvenience."
Please select one of the other AV programs and install it. You need to have a AV program because it's too risky to continue without one.

Please download ComboFix (http://img7.imageshack.us/img7/4930/combofix.gif) from BleepingComputer.com (http://download.bleepingcomputer.com/sUBs/ComboFix.exe)

Alternate link: GeeksToGo.com (http://subs.geekstogo.com/ComboFix.exe)

and save it to your Desktop.
Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found here (http://www.bleepingcomputer.com/forums/topic114351.html)
Double click ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console
(http://img.photobucket.com/albums/v666/sUBs/Query_RC.gif)
Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
(http://img.photobucket.com/albums/v666/sUBs/RC_successful.gif)

Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you.  Please include the contents of C:\ComboFix.txt in your next reply.

If you have problems with ComboFix usage, see  How to use ComboFix (http://www.bleepingcomputer.com/combofix/how-to-use-combofix)
Title: Re: "application.exe has encountered a poblem and needs to close.."
Post by: yuvinus on January 21, 2011, 07:48:52 AM
ComboFix 11-01-20.03 - yuvi 01/21/2011  20:02:56.2.2 - x86
Microsoft Windows XP Professional  5.1.2600.2.1252.1.1033.18.502.288 [GMT 5.5:30]
Running from: f:\documents and settings\yuvi\Desktop\ComboFix.exe
.

(((((((((((((((((((((((((   Files Created from 2010-12-21 to 2011-01-21  )))))))))))))))))))))))))))))))
.

2011-01-21 02:21 . 2011-01-21 02:21   --------   d-----w-   F:\Intel

.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
.

(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"googletalk"="f:\program files\Google\Google Talk\googletalk.exe" [2007-11-21 3289088]
"swg"="f:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2011-01-20 39408]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MCtlSuc"="f:\program files\3G Data Card\Resource\MCtlSuc.exe" [2010-09-26 94720]
"RTHDCPL"="RTHDCPL.EXE" [2009-05-21 17881600]
"IgfxTray"="f:\windows\system32\igfxtray.exe" [2008-02-15 135168]
"HotKeysCmds"="f:\windows\system32\hkcmd.exe" [2008-02-15 159744]
"Persistence"="f:\windows\system32\igfxpers.exe" [2008-02-15 131072]

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= "f:\program files\SUPERAntiSpyware\SASSEH.DLL" [2008-05-13 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
2009-09-03 22:21   548352   ----a-w-   f:\program files\SUPERAntiSpyware\SASWINLO.DLL

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"f:\\Program Files\\Google\\Google Talk\\googletalk.exe"=

R1 SASDIFSV;SASDIFSV;f:\program files\SUPERAntiSpyware\sasdifsv.sys [2/17/2010 11:55 PM 12872]
R1 SASKUTIL;SASKUTIL;f:\program files\SUPERAntiSpyware\SASKUTIL.SYS [5/11/2010 12:11 AM 67656]
R3 u302bus;HSPADataCard WMC Bus Driver (WDM);f:\windows\system32\drivers\u302bus.sys [7/30/2010 9:23 AM 119112]
R3 u302mdfl;HSPADataCard Modem Filter;f:\windows\system32\drivers\u302mdfl.sys [7/30/2010 9:23 AM 14920]
R3 u302mdm;HSPADataCard Modem Driver;f:\windows\system32\drivers\u302mdm.sys [7/30/2010 9:23 AM 135880]
R3 u302mgmt;HSPADataCard USB Device Management Drivers (WDM);f:\windows\system32\drivers\u302mgmt.sys [7/30/2010 9:23 AM 129992]
S2 gupdate;Google Update Service (gupdate);f:\program files\Google\Update\GoogleUpdate.exe [1/20/2011 5:47 PM 136176]
S3 Ambfilt;Ambfilt;f:\windows\system32\drivers\Ambfilt.sys [1/21/2011 7:46 AM 1684736]
.
Contents of the 'Scheduled Tasks' folder

2011-01-21 f:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- f:\program files\Google\Update\GoogleUpdate.exe [2011-01-20 12:17]

2011-01-21 f:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- f:\program files\Google\Update\GoogleUpdate.exe [2011-01-20 12:17]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://google.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
IE: Google Sidewiki... - f:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
TCP: {45FA6F7A-2BB7-47DA-A79B-046BD0F1EC3F} = 4.2.2.2 218.248.240.135
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-SpybotSD TeaTimer - f:\program files\Spybot - Search & Destroy\TeaTimer.exe



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-01-21 20:11
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ... 

scanning hidden autostart entries ...

scanning hidden files ... 

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@f:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil10l_ActiveX.exe,-101"

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\Elevation]
"Enabled"=dword:00000001

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\LocalServer32]
@="f:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil10l_ActiveX.exe"

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}]
@Denied: (A 2) (Everyone)
@="IFlashBroker4"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(560)
f:\program files\SUPERAntiSpyware\SASWINLO.DLL
f:\windows\system32\igfxdev.dll
.
Completion time: 2011-01-21  20:15:19
ComboFix-quarantined-files.txt  2011-01-21 14:45
ComboFix2.txt  2011-01-19 23:59

Pre-Run: 16,009,834,496 bytes free
Post-Run: 16,521,809,920 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(4)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
UnsupportedDebug="do not select this" /debug
multi(0)disk(0)rdisk(0)partition(4)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

- - End Of File - - 030C7A329611EB73B5F000CECCB717FE
Title: Re: "application.exe has encountered a poblem and needs to close.."
Post by: SuperDave on January 21, 2011, 12:50:06 PM
SysProt Antirootkit

Download
SysProt Antirootkit from the link below (you will find it at the bottom
of the page under attachments, or you can get it from one of the
mirrors).

http://sites.google.com/site/sysprotantirootkit/ (http://sites.google.com/site/sysprotantirootkit/)

Unzip it into a folder on your desktop.

log will be saved automatically in the same folder Sysprot.exe was
extracted to. Open the text file and copy/paste the log here.
[/list].
Title: Re: "application.exe has encountered a poblem and needs to close.."
Post by: yuvinus on January 24, 2011, 09:29:09 AM
SysProt AntiRootkit v1.0.1.0
by swatkat

******************************************************************************************
******************************************************************************************

No Hidden Processes found

******************************************************************************************
******************************************************************************************
Kernel Modules:
Module Name: \SystemRoot\System32\Drivers\dump_atapi.sys
Service Name: ---
Module Base: A9374000
Module End: A938C000
Hidden: Yes

Module Name: \SystemRoot\System32\Drivers\dump_WMILIB.SYS
Service Name: ---
Module Base: F89A1000
Module End: F89A3000
Hidden: Yes

******************************************************************************************
******************************************************************************************
No SSDT Hooks found

******************************************************************************************
******************************************************************************************
No Kernel Hooks found

******************************************************************************************
******************************************************************************************
Hidden files/folders:
Object: F:\Qoobox\BackEnv\AppData.folder.dat
Status: Access denied

Object: F:\Qoobox\BackEnv\Cache.folder.dat
Status: Access denied

Object: F:\Qoobox\BackEnv\Cookies.folder.dat
Status: Access denied

Object: F:\Qoobox\BackEnv\Desktop.folder.dat
Status: Access denied

Object: F:\Qoobox\BackEnv\Favorites.folder.dat
Status: Access denied

Object: F:\Qoobox\BackEnv\History.folder.dat
Status: Access denied

Object: F:\Qoobox\BackEnv\LocalAppData.folder.dat
Status: Access denied

Object: F:\Qoobox\BackEnv\LocalSettings.folder.dat
Status: Access denied

Object: F:\Qoobox\BackEnv\Music.folder.dat
Status: Access denied

Object: F:\Qoobox\BackEnv\NetHood.folder.dat
Status: Access denied

Object: F:\Qoobox\BackEnv\Personal.folder.dat
Status: Access denied

Object: F:\Qoobox\BackEnv\Pictures.folder.dat
Status: Access denied

Object: F:\Qoobox\BackEnv\PrintHood.folder.dat
Status: Access denied

Object: F:\Qoobox\BackEnv\Profiles.Folder.dat
Status: Access denied

Object: F:\Qoobox\BackEnv\Profiles.Folder.folder.dat
Status: Access denied

Object: F:\Qoobox\BackEnv\Programs.folder.dat
Status: Access denied

Object: F:\Qoobox\BackEnv\Recent.folder.dat
Status: Access denied

Object: F:\Qoobox\BackEnv\SendTo.folder.dat
Status: Access denied

Object: F:\Qoobox\BackEnv\SetPath.bat
Status: Access denied

Object: F:\Qoobox\BackEnv\StartMenu.folder.dat
Status: Access denied

Object: F:\Qoobox\BackEnv\StartUp.folder.dat
Status: Access denied

Object: F:\Qoobox\BackEnv\SysPath.dat
Status: Access denied

Object: F:\Qoobox\BackEnv\Templates.folder.dat
Status: Access denied

Object: F:\Qoobox\BackEnv\VikPev00
Status: Access denied

Title: Re: "application.exe has encountered a poblem and needs to close.."
Post by: SuperDave on January 24, 2011, 12:58:57 PM
I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
 ESET OnlineScan (http://eset.com/onlinescan)
•Click the (http://billy-oneal.com/Canned%20Speeches/speechimages/eset/esetOnline.png) button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
•Check (http://billy-oneal.com/Canned%20Speeches/speechimages/eset/esetAcceptTerms.png)
•Click the (http://billy-oneal.com/Canned%20Speeches/speechimages/eset/esetStart.png) button.
•Accept any security warnings from your browser.
•Check (http://billy-oneal.com/Canned%20Speeches/speechimages/eset/esetScanArchives.png)
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push (http://billy-oneal.com/Canned%20Speeches/speechimages/eset/esetListThreats.png)
•Push (http://billy-oneal.com/Canned%20Speeches/speechimages/eset/esetExport.png), and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the (http://billy-oneal.com/Canned%20Speeches/speechimages/eset/esetBack.png) button.
•Push (http://billy-oneal.com/Canned%20Speeches/speechimages/eset/esetFinish.png)
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt
Title: Re: "application.exe has encountered a poblem and needs to close.."
Post by: yuvinus on January 25, 2011, 08:22:27 PM
F:\Documents and Settings\yuvi\Desktop\registrybooster.exe   multiple threats   deleted
F:\System Volume Information\_restore{4C41E693-27D4-4C27-9D4E-12A41289BAD7}\RP22\A0007991.exe   multiple threats   deleted
Title: Re: "application.exe has encountered a poblem and needs to close.."
Post by: SuperDave on January 26, 2011, 12:07:19 PM
Quote
How are we doing so far SuperDave?
Looks good. If there are no other issues, it's time for some cleanup.

To uninstall ComboFix

(http://i582.photobucket.com/albums/ss269/Cat_Byte/Combofix_uninstall_image.jpg)

(Note: Make sure there's a space between the word ComboFix and the forward-slash.)

*******************************************
Clean out your temporary internet files and temp files.

Download TFC by OldTimer (http://oldtimer.geekstogo.com/TFC.exe) to your desktop.

Double-click TFC.exe to run it.

Note: If you are running on Vista, right-click on the file and choose Run As Administrator

TFC will close all programs when run, so make sure you have saved all your work before you begin.

* Click the Start button to begin the cleaning process.
* Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two.
* Please let TFC run uninterrupted until it is finished.

Once TFC is finished it should restart your computer. If it does not, please manually restart the computer yourself to ensure a complete cleaning.
**************************************************
Use the Secunia Software Inspector (http://secunia.com/software_inspector) to check for out of date software.

•Click Start Now

•Check the box next to Enable thorough system inspection.

•Click Start

•Allow the scan to finish and scroll down to see if any updates are needed.
•Update anything listed.
.
----------

Go to Microsoft Windows Update (http://windowsupdate.microsoft.com/) and get all critical updates.

----------

I suggest using WOT - Web of Trust (http://www.mywot.com/). WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

SpywareBlaster (http://www.javacoolsoftware.com/spywareblaster.html)- Secure your Internet Explorer to make it harder for ActiveX programs to run on your computer. Also stop certain cookies from being added to your computer when running Mozilla based browsers like Firefox.
* Using SpywareBlaster to protect your computer (http://www.bleepingcomputer.com/forums/tutorial49.html) from Spyware and Malware
* If you don't know what ActiveX controls are, see here (http://www.webopedia.com/TERM/A/ActiveX_control.html)

Protect yourself against spyware using the Immunize feature in Spybot - Search & Destroy. (http://www.safer-networking.org/en/spybotsd/index.html) Guide: Use Spybot's Immunize Feature (http://www.bleepingcomputer.com/tutorials/tutorial43.html#immunize) to prevent spyware infection in real-time. Note: To ensure you have the latest Immunizations always update Spybot - Search & Destroy before Immunizing. Spybot - Search & Destroy FAQ (http://www.safer-networking.org/en/faq/index.html)

Check out Keeping Yourself Safe On The Web  (http://evilfantasy.wordpress.com/2008/05/20/keeping-yourself-safe-on-the-web/) for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It may not be Malware (http://evilfantasy.wordpress.com/2008/05/24/slow-computer-it-may-not-be-malware/) for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!
Title: Re: "application.exe has encountered a poblem and needs to close.."
Post by: yuvinus on January 28, 2011, 08:17:15 AM
:( i stil cant install any new softwares..
".exe" files when clicked automatically gives the error that "exe has encountered a poblem and needs to close.."
am runnin opera.. now am receivin a new error"Opera.exe - Corrupt File"
It says to un chkdsk utility :(
Title: Re: "application.exe has encountered a poblem and needs to close.."
Post by: SuperDave on January 28, 2011, 12:55:20 PM
Check Hard Disk For Errors:

Press Start->Run, then copy/paste the following command into the box and press OK:

Quote
cmd /c chkdsk c: |find /v "percent" >> "%userprofile%\desktop\checkhd.txt"

A blank command window will open on your desktop, then close in a few minutes. This is normal.
A file icon named checkhd.txt should appear on your Desktop. Please post the contents of this file.
Title: Re: "application.exe has encountered a poblem and needs to close.."
Post by: yuvinus on January 28, 2011, 09:52:42 PM
The type of the file system is NTFS.
Volume label is Y.

WARNING!  F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
CHKDSK is verifying indexes (stage 2 of 3)...
CHKDSK is verifying security descriptors (stage 3 of 3)...

  10482380 KB total disk space.
      9060 KB in 296 files.
        68 KB in 47 indexes.
         0 KB in bad sectors.
     55572 KB in use by the system.
     54464 KB occupied by the log file.
  10417680 KB available on disk.

      4096 bytes in each allocation unit.
   2620595 total allocation units on disk.
   2604420 allocation units available on disk.
Title: Re: "application.exe has encountered a poblem and needs to close.."
Post by: SuperDave on January 29, 2011, 12:40:58 PM

Click Start, and then click Run.
In Open, type cmd, and then press ENTER.
To repair errors without scanning the volume for bad sectors, at the command prompt, type chkdsk volume:/f, and then press ENTER.

After this if finished, try getting your updates.
Title: Re: "application.exe has encountered a poblem and needs to close.."
Post by: yuvinus on January 30, 2011, 10:30:41 AM
also installed an antivirus(avast) software after repeated trials...
but after the installation boot process my laptop got hanged like anythin..
had to restore system with last woking config..
:(
its so tough to install any av.. all the downloaded .exe files gave one error when installin them..
Title: Re: "application.exe has encountered a poblem and needs to close.."
Post by: SuperDave on January 30, 2011, 07:03:04 PM
Did you run the chkdsk/f command as instructed in Reply # 19?

Quote
its so tough to install any av.. all the downloaded .exe files gave one error when installin them..
What kind of error?
Title: Re: "application.exe has encountered a poblem and needs to close.."
Post by: yuvinus on February 05, 2011, 01:16:46 AM
yea tried that as u said..
can u suggest me a way to install any anti virus..
coz if i try to install the files i downloaded it says error..
so i tried installin it though an usb..
but the system got hanged after that..
Title: Re: "application.exe has encountered a poblem and needs to close.."
Post by: yuvinus on February 05, 2011, 09:24:46 AM
am wonderin since installation of any new software shows error, is it possible to be msiexec virus?
Title: Re: "application.exe has encountered a poblem and needs to close.."
Post by: SuperDave on February 05, 2011, 01:00:11 PM
What happened when you did the chkdsk/f ?
Title: Re: "application.exe has encountered a poblem and needs to close.."
Post by: yuvinus on February 12, 2011, 10:36:30 AM
the type of file system is NTFS
cannot lock current drive
chkdsk cannot run because the volume is in use by another pocess.
Title: Re: "application.exe has encountered a poblem and needs to close.."
Post by: SuperDave on February 12, 2011, 11:44:24 AM
Please try this:

Download DDS from HERE (http://download.bleepingcomputer.com/sUBs/dds.scr) or HERE (http://www.forospyware.com/sUBs/dds) and save it to your desktop.

Vista users right click on dds and select Run as administrator (you will receive a UAC prompt, please allow it)

* XP users Double click on dds to run it.
* If your antivirus or firewall try to block DDS then please allow it to run.
* When finished DDS will open two (2) logs.

1) DDS.txt
2) Attach.txt

* Save both logs to your desktop.
* Please copy and paste the entire contents of both logs in your next reply.

Note: DDS will instruct you to post the Attach.txt log as an attachment.
Please just post it as you would any other log by copy and pasting it into the reply.