Computer Hope
Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: GGVenom on July 29, 2010, 07:07:31 PM
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Hello,
Oh before I begin, I'm not great with computers so please bare with me.
Since last week, my computer has been getting bsods, freeze ups, and sometimes the screen goes black and turns back normal. ALL BSODS AND FREEZE UPS APPEAR AT RANDOM TIMES. However, most of the time it appears when I play games.
My computer stats are..
HP Pavillion a6452f -- Desktop
Windows Vista 32bit
NVIDIA Geforce 8500 GT
Intel Core 2 Quad CPU Q6600 @ 2.40GHz
RAM- 3GB
I have spoken with some people in the chatroom and they told me to update drivers and such. Updating drivers didn't work.
Can anyone please help me with my problem???
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DLoad install and run SpeedFan.....
Post 2 sets of Temps...at idle and after 4 or 5 min of gaming...
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Here's the normal set.
Oh and I had different temperatures before, but I got another BSoD.
Before the BSoD the cores were 46C approx. , GPU 80 and temp1-3 stayed mainly the same
Results after the BSoD
GPU-77C
Temp1-45C
Temp2-46C
Temp3-49C
Core0-51C
Core1-51C
Core2-51C
Core3-51C
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Max. temp. for your processor is listed at 60.3C, so you're on a warmer side.
Download BlueScreenView (http://www.nirsoft.net/utils/blue_screen_view.html)
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
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Long post ahead.
==================================================
Dump File : Mini073010-02.dmp
Crash Time : 30/07/2010 10:06:44 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x84a36510
Parameter 2 : 0x8e011800
Parameter 3 : 0x00000000
Parameter 4 : 0x00000002
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+c800
File Description : NVIDIA Windows Kernel Mode Driver, Version 186.27
Product Name : NVIDIA Windows Kernel Mode Driver, Version 186.27
Company : NVIDIA Corporation
File Version : 8.15.11.8627
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini073010-02.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
==================================================
==================================================
Dump File : Mini073010-01.dmp
Crash Time : 30/07/2010 10:03:23 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x870a4510
Parameter 2 : 0x8e8f7a50
Parameter 3 : 0x00000000
Parameter 4 : 0x00000002
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+eaa50
File Description : NVIDIA Windows Kernel Mode Driver, Version 186.27
Product Name : NVIDIA Windows Kernel Mode Driver, Version 186.27
Company : NVIDIA Corporation
File Version : 8.15.11.8627
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini073010-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
==================================================
==================================================
Dump File : Mini072810-01.dmp
Crash Time : 28/07/2010 4:37:23 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x84f80008
Parameter 2 : 0x8e40c800
Parameter 3 : 0x00000000
Parameter 4 : 0x00000002
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+c800
File Description : NVIDIA Windows Kernel Mode Driver, Version 186.27
Product Name : NVIDIA Windows Kernel Mode Driver, Version 186.27
Company : NVIDIA Corporation
File Version : 8.15.11.8627
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini072810-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
==================================================
==================================================
Dump File : Mini072710-01.dmp
Crash Time : 27/07/2010 10:53:35 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x89bf9350
Parameter 2 : 0x8f8e0326
Parameter 3 : 0x00000000
Parameter 4 : 0x00000002
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+de326
File Description : NVIDIA Windows Kernel Mode Driver, Version 186.27
Product Name : NVIDIA Windows Kernel Mode Driver, Version 186.27
Company : NVIDIA Corporation
File Version : 8.15.11.8627
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini072710-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
==================================================
==================================================
Dump File : Mini072610-03.dmp
Crash Time : 26/07/2010 9:33:32 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x88a4b510
Parameter 2 : 0x8e2df326
Parameter 3 : 0x00000000
Parameter 4 : 0x00000002
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+de326
File Description : NVIDIA Windows Kernel Mode Driver, Version 186.27
Product Name : NVIDIA Windows Kernel Mode Driver, Version 186.27
Company : NVIDIA Corporation
File Version : 8.15.11.8627
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini072610-03.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
==================================================
==================================================
Dump File : Mini072610-02.dmp
Crash Time : 26/07/2010 9:10:30 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x8658e510
Parameter 2 : 0x8de1b800
Parameter 3 : 0x00000000
Parameter 4 : 0x00000002
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+c800
File Description : NVIDIA Windows Kernel Mode Driver, Version 186.27
Product Name : NVIDIA Windows Kernel Mode Driver, Version 186.27
Company : NVIDIA Corporation
File Version : 8.15.11.8627
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini072610-02.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
==================================================
==================================================
Dump File : Mini072610-01.dmp
Crash Time : 26/07/2010 7:01:31 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x87bb4510
Parameter 2 : 0x8de08eb0
Parameter 3 : 0x00000000
Parameter 4 : 0x00000002
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+5eb0
File Description : NVIDIA Windows Kernel Mode Driver, Version 186.27
Product Name : NVIDIA Windows Kernel Mode Driver, Version 186.27
Company : NVIDIA Corporation
File Version : 8.15.11.8627
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini072610-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
==================================================
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Triple check your vid card drivers and make sure they are the proper ones...then re-install them and re-boot...
NOTE They should come from the nVidia website...not thru Windows Update.
Then re-install your MBoard chipset drivers as that board may have an nVidia chipset as well...those drivers will be on the Driver CD that came with the machine or available at the HP website...
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Alright well I tried this again, I'll update if I get or don't get the BSoD by tomorrow.
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Alright well it didn't work again
I got another BSoD
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Where did you downloaded nVidia driver from?
Link, please.
Did you uninstall current driver first?
What's the computer brand and model?
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http://www.nvidia.com/object/win7-winvista-32bit-258.96-whql-driver.html
I have tried without and with uninstalling the current drivers first.
HP Pavillion a6452f
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Try original driver from HP site: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2093&lc=en&cc=uk&dlc=en&sw_lang=&product=3691066#N1648 (Spring 2008 Original NVIDIA Unified Graphics Driver)
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Alright thanks Broni
I've just installed it and I'll see if the bsod appears again
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Cool :)
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I got yet another BSoD :(
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Can you re-run BlueScreenView to see, if you're getting same kind of errors?
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Weirdly enough it isn't the same error
This time its 0x1000007e
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No, I need to see BSV log.
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This?
==================================================
Dump File : Mini073010-04.dmp
Crash Time : 30/07/2010 12:52:37 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x51520c24
Parameter 3 : 0x803c4628
Parameter 4 : 0x803c4324
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+d7fb8
File Description : NVIDIA Compatible Windows Vista Kernel Mode Driver, Version 162.40
Product Name : NVIDIA Compatible Windows Vista Kernel Mode Driver, Version 162.40
Company : NVIDIA Corporation
File Version : 7.15.11.6240
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini073010-04.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
==================================================
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Same driver at fault.
Go back to HP site, download and install chipset driver (Spring 2008 Original Intel Chipset Driver).
If that doesn't help, your video chip may be failing.
You may need to buy real video card.
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Oh darn....i've already installed that
What do you mean by real video card???
And any video card will do??
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Now, you have just on-board video chip, not a real video card.
Those chips fail sometime.
As for new video card, almost any card will do. It depends, what you use your computer for.
You only need to know, what type of slots you have available, PCI, AGP, or PCIEx
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Oh alright!
Thanks for all your help!
Oh last questions!
Do I get rid of the video chip when I get a new video card?
How can I tell whether its a video card not a chip?
Thanks again!
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You're welcome :)
You do have on-board video chip: Spring 2008 Original NVIDIA Unified Graphics Driver
When you install new video card, it'll automatically disable on-board video. Nothing to remove.
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You're welcome :)
You do have on-board video chip: Spring 2008 Original NVIDIA Unified Graphics Driver
When you install new video card, it'll automatically disable on-board video. Nothing to remove.
Sorry to bother you again but
I've opened my computers inside after I googled what these slots looked like and I couldnt find them. I searched my computer model up and it said i should have a pci-e x16 avaliable
Can you help me out if I post a picture or two of my computers inside? ???
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Why are we talking about two computers now?
i should have a pci-e x16 avaliable
You need to buy PCI-Ex type card then.
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Sorry about that typo haha
It says I have a slot open on the web, but I can't locate it.....
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Here you go:
(http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/c01324213.gif)
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01324212&lc=en&cc=ca&dlc=en&product=3691066#N1405
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Thanks :)
Im getting rather nervous, are you positive its 100% my graphics card?
Sorry to question you. Im just really curious
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It looks to me like video chip problem.
Installing new card is really not a big deal.
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Alright thanks, bit tight on money so just making sure that the new card will fix it. Thanks
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Sure thing :)
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Oh Broni, are you sure that my graphics is integrated?
I think its an actual graphics card as that pci-e slot is taken.
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I was looking at original computer configuration. Someone might have installed video card.
To make sure....
You can tell, if you have on-board video, or separate video card by looking at the back of your computer.
If the monitor is connected somewhere in Area 1, you have on-board video.
If the monitor is connected somewhere in Area 2, you have real video card.
(http://209.85.48.8/228/109/upload/p4436528.gif)
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It's in area one but then..
what's the green board thing with a fan doing in the pci-e slot?
Here's a picure of it..
http://img685.imageshack.us/img685/311/dsc00806f.jpg
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Your picture is not sharp enough for me to see.
Look at the port in area 1, where your monitor is connected to.
Then see, if you have another port like that in area 2.
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There isn't a slot like that in area 2
And what part of it do you need to see mroe sharply, to tell what it is?
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Put more light on it, to start with.
Then, make sure, the focus is little bit better.
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http://img829.imageshack.us/img829/3980/dsc00808x.jpg
Is this any better?
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Yeah, cool.
This IS your video card NVIDIA Geforce 8500 GT C403H.
What they did for whatever reason....you can see cables, which go from your video card, most likely to video port in area 1.
Check it those cables are well connected.
While computer off, try to remove that video card and put it back.
See, what will happen.
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Hmmm thank you!
So, has my situation changed?
And I just take the screws off and take it out?
Do you require some force to take it out?
I've had many incidents where you weren't supposed to force it out and the object broke ;D
Hmm.. i just noticed i asked alot of questions there..
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No worries :)
If there is screw ( I can't see from here :)), surely remove it and them wobble the card a little. It should go out.
Make sure to touch some bare metal part of your computer first to discharge any static electricity from your body.
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Alright thanks!!
I'll see what happens
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well.. i tried taking it out, but just to make sure.. the vga and that other slot is part of the graphics card??
Also, do I have to re-insert the card??? I feel nervous about taking the card out..
It's also connected to something with this wire... the end of the wire has a flat point with 2 very small pieces of metal coming out and the metal pieces are stuck between the graphics card pretty tight...Should i force it out?
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the vga and that other slot is part of the graphics card??
I don't think so. Video card is just one piece.
Leave wires alone.
Yes, you need to remove it and put it back.
What happens, sometimes connectors (card's bottom part, which goes into the slot) got oxidized and the connection is not that good anymore.
By moving it out and in, you can make the connection better.
If that doesn't help, IMHO, you really need new card.
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Alright, but if I don't touch the wire...how will i replace the old card for a new one?
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If it comes to replacing video card, you won't need that wire at all.
You'll remove a metal plate, which covers the access to the card's "*censored*" and the card will have its own VGA slot, which will be sticking out through a hole in the back of your computer.
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But the wire isn't connected to the vga slot. Its connected to something on the motherboard
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You know, I'm not sure here.
I'm not really a hardware guy and even if I was, I can't know every computer model.
This is some rather unusual setup.
Without really seeing it in person, it's hard to advice.
You may need to get an identical card...
In any case, try to remove it and put it back.
That's the first step, no matter what.
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Even a picture here doesn't show me connections:
(http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/c01324214.jpg)
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Alright thanks
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Sure thing :)
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Hey Broni, I was going to search to see if there was anything to help for taking out the card, but while I was searching my screen went black, and seconds later it said there was no vga input. I checked if everything was connected. (they were) Does this mean that my graphics card is officially dead?
I am currently on my older computer
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It's getting more likely so.
Still, try to re-seat it.
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Oh wells, I bought a new graphics card today and installed it sucessfully :)
Thanks for all your help Broni!!
If problems start to appear again, I'll be back to haunt you.
Thanks again!!!
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You're very welcome (http://www.smartestcomputing.us.com/public/style_emoticons/default/smiley_says_hello.gif)