Computer Hope
Internet & Networking => Networking => Topic started by: booderpie on March 03, 2010, 10:18:47 PM
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I've tried a few remedies (including turning off the modem and restarting it, etc), but nothing is working. I pinged the router and it came back with "request timed out" which is the only clue I've found as to what could be wrong. Also: the other computer in my room is connecting, as well as my roommate's xbox, so I'm fairly certain it isn't the router itself.
A little background: the computer has been out of use for about 6 months, I finally did a malware scan on it and cleaned it up, so it may have been damaged? Not sure...please help me!! :)
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Boot up the computer... Open a command prompt and type:
ipconfig
what information is displayed?
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(http://img412.imageshack.us/img412/6123/52731108.png) (http://img412.imageshack.us/i/52731108.png/)
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Boot the computer into Safe Mode with Networking, and try browsing the Internet..
If you cannot, ping the router and see if you can get a "reply", while in Safe Mode with Networking...
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1. The output from the "ipconfig" command shows two(?) adaptors:
a. Ethernet adaptor Local Area Connection
Media State: Media Disconnected
b. Ethernet adaptor Stephanie
2. Do you have two ethernet adaptors on that computer?