Computer Hope
Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: Skippie 10 on May 14, 2012, 01:26:30 PM
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Hi, I have Windows Vista and Outlook 2007 and have had this set up for years. I have Norton antivirus, as well.
Today, I cannot seem to get the send/recieve button to complete the send/receive process. It starts and goes through a number of emails and then hangs up and won't finish. I've deleted messages in out and in basket to try to get it to work but to no avail. The size of the files is not large - shows 246 KB of 349 KB at the bottom of page.
When I open the progress page for send/recieve it shows 60 seconds remaining but never moves the green line to the right - so it is "hung up." What to do?
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Possibly your email server is having problems. Have you checked to see if your internet connection is slow generally?
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I checked the speed for DSL and it is as fast as always. Also, I have a smart phone with internet and it is getting lots of emails and sende/receives on the same email address.
I'm running Microsoft Security Essentials....a friend just told me to do that...so, maybe there is a virus on this computer (Dell Laptop).
Don
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So, you now have two anti-virus programs running. Is that correct? Running two of them at the same time is generally not a good practice. They can fight with each other and slow down your computer.
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Your web connection and the mail servers speed are 2 different things as Salmon pointed out...
Contact your provider and see if it's been a complaint from others.