Computer Hope
Other => Other => Topic started by: Spa on September 25, 2008, 12:17:10 AM
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Hi I just got a small problem
Sometimes when I'm surfing the net and I click on a link, I get a message saying I'm not connected to the internet and my internet connection will pause (whatever is loading) until I click the X to close the pop-up, then everything will pretty much work fine again but sometimes it doesnt and the link I click on will not load even when I do close the pop-up.
Anyone know how to fix this?
Thanks a lot
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Welcome to ComputerHope.
We need more information. Please look here: http://www.computerhope.com/forum/index.php/topic,33586.html
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What operating system are you using?
Windows Vista Home Premium
If you're getting an error what is the error message?
Not connected to internet. Would you like to connect?
When did the issue start occurring?
From when I first got my computer a few months ago
ALSO
I asked this same question in another forum and someone posted this
Are you having multiple setups in the internet connection?
example. dial up and broadband ,
Are you using a non wired connection?
This happens to me when I have 2 internet connections going at once.. example.
One broadband connection
and another ready to connect mobile phone plugged in. but not connected yet.
Thats exactly the problem I'm having...but the guy hasnt responded yet
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By any chance, is this a wireless connection?
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Nah its a Broadband Cable connection
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until I click the X to close the pop-u
Can you give us a screenshot of the pop-up?
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good idea
I used to get a Pop-Up that was different but said pretty much the same thing until just yesterday. I think its because I was stuffing around with my computer trying to fix the problem.....but thats not important anyway
[Saving space - attachment deleted by admin]
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Does the same thing happen in FireFox?
http://www.mozilla.com/en-US/firefox/
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Yea it does
Also I've noticed that it happens a bit more these days than what it used to
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How are you connected to the cable modem?
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Sorry I'm a little clueless when it comes to computers, what do you mean?
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Is there a cable connecting the computer to the modem that connects to the internet?
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Yes
I have broadband Cable internet
Sorry I thought that was what you meant but I answered that question earlier so I was a little confused
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What sort of a computer do you have??? Desktop or laptop???
Is it Wireless or wired???
How often does the error come up??
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Desktp
Wired
And the error comes up maybe once every few days. But I think the message pops up according to what (random) sites I visit
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So are you saying the error only comes up when you visit a certain type of sites?
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Yea it mainly happens when I visit certain sites but also sometimes it will happen at a site that was fine the day before
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Try resetting the Router and Modem. (unplug their power cables for about 20 seconds)
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Nah didn't work. Same problem :(
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So this problem happened intermittently before, but now it keeps popping up?
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Well before, it wasn't happening with certain sites and now it is
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I'm not sure, but I think you should have a look here to make sure there isn't any 'outside influence' on the problem:
http://www.computerhope.com/forum/index.php/topic,46313.0.html
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Hmmmm well that wouldnt surprise me at all since someone I considered a good friend a few years ago, who I'm not friends with anymore, was really getting into computers and loved the idea of hacking and all that, which he could already do back than...so I'm guessing these days he would be a lot better...interesting.
Thanks for that link, I dont have time to do what it says at the moment but when I do I will and if I have any problems I know where to ask ;)
Thanks a lot for your time and help
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All right, Good Luck!
If you want, you can post a very quick HijackThis Log for us to have a look at. (Step 6)
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Here you go, that is what you meant, correct?
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:58:17 PM, on 28/09/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal
Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\cavrid.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\CAPPActiveProtection.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\System32\rundll32.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\CA\CA Internet Security Suite\CA Website Inspector\Toolbar\CAGlobal.exe
C:\Program Files\CA\CA Internet Security Suite\CA Website Inspector\Light\CAGlobalLight.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ask.com?o=1607
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: CA Toolbar Helper - {FBF2401B-7447-4727-BE5D-C19B2075CA84} - C:\Program Files\CA\CA Internet Security Suite\CA Website Inspector\Toolbar\CallingIDIE.dll
O3 - Toolbar: CA Toolbar - {10134636-E7AF-4AC5-A1DC-C7C44BB97D81} - C:\Program Files\CA\CA Internet Security Suite\CA Website Inspector\Toolbar\CallingIDIE.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
O4 - HKLM\..\Run: [cctray] "C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Skytel] Skytel.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: PartyGammon.com - {59A861EE-32B3-42cd-8CCA-FC130EDF3A44} - C:\Programs\PartyGaming\PartyGammon\RunBackGammon.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyGammon.com - {59A861EE-32B3-42cd-8CCA-FC130EDF3A44} - C:\Programs\PartyGaming\PartyGammon\RunBackGammon.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {B4B52284-A248-4c51-9F7C-F0A0C67FCC9D} - (no file)
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Programs\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Programs\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra button: (no name) - {C5428486-50A0-4a02-9D20-520B59A9F9B2} - (no file)
O9 - Extra button: (no name) - {C5428486-50A0-4a02-9D20-520B59A9F9B3} - (no file)
O13 - Gopher Prefix:
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: PPCtlPriv - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
--
End of file - 7140 bytes
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This is off topic but I have CA Security and I'd like to run the CA Personal Firewall but before I do that I need to stop the Firewall that came standard with my computer...I've tried doing it in the past but I couldnt figure it out...Could you give me some pointers?
Thanks
P.S. CA Internet Security is pretty good isnt it?
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One more thing
With the below, I noticed a lot of Partygammon, Partypoker, Partygaming...How can I totally delete those programs from my computer, I've run the CCleaner and done other things in the pasts but Partygammon/poker files keep lurking on my computer and its annoying because, for example, sometimes for no reason internet pages open up with advertisements and stuff like that
O9 - Extra button: PartyGammon.com - {59A861EE-32B3-42cd-8CCA-FC130EDF3A44} - C:\Programs\PartyGaming\PartyGammon\RunBackGammon.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyGammon.com - {59A861EE-32B3-42cd-8CCA-FC130EDF3A44} - C:\Programs\PartyGaming\PartyGammon\RunBackGammon.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {B4B52284-A248-4c51-9F7C-F0A0C67FCC9D} - (no file)
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Programs\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Programs\PartyGaming\PartyPoker\RunApp.exe (file missing)
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I think you should go through the whole deal:
http://www.computerhope.com/forum/index.php/topic,46313.0.html
It sounds like your computer is infected.
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I don't think this is a malware issue.
You can't uninstall the Windows firewall as it is built into the OS. Installing the CA firewall should turn it off automatically which is all that is needed.
Just run HijackThis and place a check mark next to any 09 entry you don't want and then click Fix checked. Restart and they should be gone.