Computer Hope

Software => Computer software => Topic started by: edithorpe on March 30, 2010, 04:24:23 AM

Title: word print blank pages
Post by: edithorpe on March 30, 2010, 04:24:23 AM

I am running windows xp with works suite 2003 with hp 5550 printer.  It will print of a web page but when I use word it starts as if to print and then throws out a blank page.
Please could you help me to rectify this.  Your help would be much appreciated.

Title: Re: word print blank pages
Post by: Allan on March 30, 2010, 05:52:12 AM

Has it ever worked properly? Did you just install either the printer or Word? You need to provide more information.

Title: Re: word print blank pages
Post by: edithorpe on April 08, 2010, 05:35:10 AM

It has always worked but I had a problem with the computer and when it was rectified it would only print from the web NOT from word. by an outside agency and do not know what they did to the pc. I also cannot obtain "outlook express" anymore.

Title: Re: word print blank pages
Post by: Allan on April 08, 2010, 06:01:42 AM

Well, we'd need to know what the original problem was and how it was "rectified". Clearly something that was done is causing this and all you'll get without telling us the entire story is wild guesses.

Title: Re: word print blank pages
Post by: edithorpe on April 09, 2010, 10:05:50 AM

Thanks for the replies.  It was originally running very slowly and being at the end of the telephone bt line I do not have a very good broadband speed.  So the agency got of desktop software that I had not used for ages and cleaned the whole system up to make it go faster.

They have said that when they tested it the printer worked with word but we definately cannot get it to work with word now.  I have tried downloading hp jet printer again but it did not work.

Title: Re: word print blank pages
Post by: Spoiler on April 09, 2010, 10:57:39 AM

I would talk to the "agency" and have them fix it. They broke it.