Computer Hope
Software => Computer viruses and spyware => Virus and spyware removal => Topic started by: jim0watkins on April 21, 2010, 05:58:22 PM
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Hello, I have a virus on my personal emachines computer (Windows XP, Service Pack 2), which won't let me use any programs. I disconnected that computer from the internet so that other computers in my home won't be affected (I don't know if that actually works), and went through the guide provided by this website.
Step A: I use McAfee, which reports that it may be out of date (although this might be the virus talking). I am unable to uninstall McAfee since I can't access it or the "add/remove software" function.
Step B: I use the McAfee's firewall. I don't know if this is sufficient (should I have had another program for firewall?). I face the same problem since I can't uninstall McAfee. Also I have the multiple-computer deal with McAfee, so even if i could install it, I'm not sure it would be a great idea.
Step 1: N/A. I can't add or remove programs.
Step 2: I installed CCleaner, but I couldn't open it once it was installed.
Step 3: I couldn't install SuperAntiSpyware.
Step 4: I installed MalwareBytes, but I can't run it.
Step 5: my Java is always updated since I need it to run BlackboardLearningSystem (my school's information system).
Step 6: I can't install HijackThis.
And that's all there is to it for now. I saw the other threads that were similar to mine, but I am heeding your advice about starting my own thread before doing anything rash. Any help is greatly appreciated. Jim
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Hello, your comment has been removed. Please do not post malware advice, or post here in the malware forum, unless you need help. ~ DragonMaster Jay
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RKill by Grinler
Link #1 (http://download.bleepingcomputer.com/grinler/rkill.pif)
Link #2 (http://download.bleepingcomputer.com/grinler/rkill.scr)
Link #3 (http://download.bleepingcomputer.com/grinler/rkill.com)
- Download Link #1.
- Save it to your Desktop.
- Double click the RKill desktop icon.
If you are using Vista please right click and run as Admin!
- A black screen will briefly flash indicating a successful run.
- If this does not occur please delete that application and download Link #2.
- Continue process until the tool runs.
- If the tool does not run from any of the links tell me about it.
This only kills the active infection, the actual infection will not be gone.
==============
Please visit this webpage for a tutorial on downloading and running ComboFix:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
See the area: Using ComboFix, and when done, post the log back here.
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Hi, and thanks for your help. I downloaded all three rkill applications, and none of them worked. Every time I try to run one, I get the damned "Application could not be executed. The file rkill.xxx is infected." What should I do?
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Hello, your comment has been removed. Please do not post malware advice, or post here in the malware forum, unless you need help. ~ DragonMaster Jay
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actually your way doesn't work... so how about you start being respectful and let the actual specialist handle the problem... thanks
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Try either one of these links to see if it will run.
http://download.bleepingcomputer.com/grinler/iExplore.exe
http://download.bleepingcomputer.com/grinler/eXplorer.exe
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For the first one, iExplorer, I got a message saying "An unknown error occured. The program will be terminated". And the second one gave me the same message, followed by the usual "File cannot be executed. The file explorer.exe is infected". This one's pretty tough huh?
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Yeah, but no biggie.
Look in the Task Manager and find a process called "av.exe" or "ave.exe"
Once you find it, right click on it, and click End Process.
=========
Then, try to run ComboFix again.
If you cannot find AV or AVE, then let me know.
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When I try to download combofix from the link you gave me at bleepingcomputer.com, a trojan called "Artemis" comes with it (although my laptop's mcafee seems to stop it). Should I download it anyways? Or is there a way to avoid that?
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OK. Some big changes have happened. When I booted my computer, Mcafee virus scan started on its own (I couldn't get it to start before). Then I opened the task manager but couldn't find av.exe or ave.exe (there were 10 svchost.exe however). Then I tried to open rkill and it worked, this is what it gave me:
This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Owner on 26/04/2010 at 9:12:52.
Processes terminated by Rkill or while it was running:
C:\Documents and Settings\Owner\Desktop\rkill.scr
Rkill completed on 26\04\2010 at 9:13:00.
I'm not sure what that means, but it seems that I'm now able to open programs. I'm thinking that I can go back to the original steps and start CCleaner? What do you think?
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McAfee has a lot of fake detections with their new "artemis" engine. Don't worry.
Please reboot to Safe Mode with Networking (tap the F8 key just before Windows starts to load and select the Safe Mode with Networking option from the menu).
Then, try for ComboFix again.
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Hi, nothing happens when I press F8. The only menu I can get is with F10 which is just the boot menu.
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What does the boot menu show?
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it shows:
Hard Disk
-Ch1 M. : ST3200827A
-USB-HDD0 : WD 2500BEV E (my external hard drive)
CDROM
-CH2 M. : TSSTcorpCD/DVDW T
Network
-Onboard Lan Device
... and that's all.
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Follow method #2 in this tutorial, please: http://www.helpmyos.com/tutorials-software-alternatives-to-proprietary-f19/how-to-start-windows-in-safe-mode-t695.htm
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I was able to start in safe mode and ran combofix, here is the log:
ComboFix 10-05-03.06 - Administrator 04/05/2010 10:15:49.1.2 - x86 MINIMAL
Microsoft Windows XP Home Edition 5.1.2600.2.1252.2.1033.18.382.237 [GMT -4:00]
Running from: J:\ComboFix.exe
AV: McAfee VirusScan *On-access scanning disabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}
WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
c:\program files\WindowsUpdate
c:\recycler\S-1-5-21-2654265193-1450963449-3552824441-1003
c:\windows\asam.exe
c:\windows\herjek.config
c:\windows\system32\AutoRun.inf
D:\Autorun.inf
K:\Autorun.inf
.
((((((((((((((((((((((((( Files Created from 2010-04-04 to 2010-05-04 )))))))))))))))))))))))))))))))
.
2010-04-21 23:45 . 2010-04-21 23:45 -------- d-----w- c:\program files\Trend Micro
2010-04-21 23:42 . 2010-03-29 19:24 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-04-21 23:42 . 2010-04-21 23:42 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2010-04-21 23:42 . 2010-04-21 23:42 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-04-21 23:42 . 2010-03-29 19:24 20824 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-04-21 23:40 . 2010-04-21 23:40 -------- d-----w- c:\program files\Common Files\Wise Installation Wizard
2010-04-21 23:32 . 2010-04-21 23:32 -------- d-----w- c:\program files\CCleaner
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-04-15 01:18 . 2009-08-05 02:27 -------- d-----w- c:\documents and settings\All Users\Application Data\Microsoft Help
2010-04-02 10:43 . 2009-07-27 20:17 -------- d-----w- c:\program files\McAfee
2010-03-27 12:50 . 2010-03-27 12:50 -------- d-----w- c:\program files\Common Files\Skype
2010-03-10 08:02 . 2004-08-10 16:56 417792 ----a-w- c:\windows\system32\vbscript.dll
2010-02-26 06:12 . 2004-08-10 16:56 662016 ----a-w- c:\windows\system32\wininet.dll
2010-02-26 06:12 . 2004-08-10 16:55 81920 ----a-w- c:\windows\system32\ieencode.dll
2010-02-24 12:31 . 2004-08-10 16:55 454016 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2010-02-16 17:35 . 2004-08-10 16:55 2143744 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-02-16 16:57 . 2004-08-04 05:59 2021888 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-02-12 04:47 . 2004-08-10 16:55 100864 ----a-w- c:\windows\system32\6to4svc.dll
2010-02-11 12:01 . 2004-08-10 16:56 226880 ----a-w- c:\windows\system32\drivers\tcpip6.sys
2009-12-21 12:04 . 2009-12-21 12:04 1406 ----a-w- c:\program files\keynote.mru
2009-12-21 12:04 . 2009-12-21 12:04 349 ----a-w- c:\program files\keynote.mgr
2009-12-21 12:04 . 2009-12-21 12:04 4061 ----a-w- c:\program files\keynote.ini
2009-12-17 15:41 . 2009-12-17 15:41 1853120 ----a-w- c:\program files\Release_1.7.8.1 (true version).rar
2009-11-03 04:27 . 2009-12-21 05:37 2567168 ----a-w- c:\program files\keynote.exe
2009-10-18 23:09 . 2009-12-21 05:37 1145 ----a-w- c:\program files\keynote.lan
2009-03-16 01:32 . 2009-12-21 05:37 13216 ----a-w- c:\program files\KeyNote.tip
2009-02-01 06:43 . 2009-12-21 05:37 188 ----a-w- c:\program files\scratch.rtf
2008-12-29 08:57 . 2009-12-21 05:37 125 ----a-w- c:\program files\keymail.sig
2008-12-29 08:56 . 2009-12-21 05:37 171 ----a-w- c:\program files\keymail.ini
2008-11-29 22:55 . 2009-12-21 05:37 129829 ----a-w- c:\program files\keynote.hlp
2008-10-01 01:24 . 2009-12-21 05:37 7177 ----a-w- c:\program files\ej.knt
2007-11-25 01:18 . 2009-12-21 05:37 168939 ----a-w- c:\program files\keynote.chm
2006-07-18 01:40 . 2009-12-21 05:37 110057 ----a-w- c:\program files\keynote.icn
2006-07-15 18:29 . 2009-12-21 05:37 890 ----a-w- c:\program files\dateformats.txt
2005-09-17 01:42 . 2009-12-21 05:37 35 ----a-w- c:\program files\keynote.exp
2005-09-17 00:40 . 2009-12-21 05:37 67782 ----a-w- c:\program files\unins000.exe
2005-09-17 00:40 . 2009-12-21 05:37 3463 ----a-w- c:\program files\unins000.dat
2003-03-21 08:38 . 2009-12-21 05:37 509952 ----a-w- c:\program files\kntutils.dll
2003-03-12 21:48 . 2009-12-21 05:37 604 ----a-w- c:\program files\timeformats.txt
2003-01-02 11:11 . 2009-12-21 05:37 365 ----a-w- c:\program files\keymail.adr
2003-01-02 06:58 . 2009-12-21 05:37 87985 ----a-w- c:\program files\sample.knt
2002-06-08 10:50 . 2009-12-21 05:37 224 ----a-w- c:\program files\nodehead.rtf
2002-06-08 10:50 . 2009-12-21 05:37 214 ----a-w- c:\program files\notehead.rtf
2002-03-21 21:48 . 2009-12-21 05:37 893 ----a-w- c:\program files\keyboard.css
2002-03-08 09:41 . 2009-12-21 05:37 681 ----a-w- c:\program files\toolbar.ini
2001-07-18 13:10 . 2009-12-21 05:37 6124 ----a-w- c:\program files\alert.wav
2001-06-24 02:03 . 2009-12-21 05:37 2915 ----a-w- c:\program files\keymail.txt
2001-03-28 08:52 . 2009-12-21 05:37 1353 ----a-w- c:\program files\keynote.kns
1996-11-17 03:32 . 2009-12-21 05:37 7338 ----a-w- c:\program files\clip.wav
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RemoteControl"="c:\program files\CyberLink\PowerDVD\PDVDServ.exe" [2005-01-12 32768]
"readericon"="c:\program files\Digital Media Reader\readericon45G.exe" [2005-12-10 139264]
"SoundMan"="SOUNDMAN.EXE" [2005-09-26 90112]
"CHotkey"="zHotkey.exe" [2004-12-08 550912]
"Recguard"="c:\windows\SMINST\RECGUARD.EXE" [2002-09-14 212992]
"LogitechQuickCamRibbon"="c:\program files\Logitech\Logitech WebCam Software\LWS.exe" [2009-05-08 2780432]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2009-05-26 413696]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-07-13 292128]
"mcagent_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2009-10-29 1218008]
"McENUI"="c:\progra~1\McAfee\MHN\McENUI.exe" [2009-07-08 1176808]
"GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2008-10-25 31072]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2007-03-12 49152]
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"Power2GoExpress"="NA" [X]
"CTFMON.EXE"="c:\windows\system32\CTFMON.EXE" [2004-08-04 15360]
c:\documents and settings\All Users\Start Menu\Programs\Startup\
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2008-3-25 214360]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]
@=""
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiVirus]
"DisableMonitoring"=dword:00000001
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeFirewall]
"DisableMonitoring"=dword:00000001
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
"c:\\Program Files\\Microsoft Office\\Office12\\GROOVE.EXE"=
"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=
"c:\\Program Files\\Common Files\\McAfee\\MNA\\McNASvc.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"c:\\Program Files\\Skype\\Plugin Manager\\skypePM.exe"=
"c:\\Program Files\\Microsoft Expression\\Media 2\\Media.exe"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=
S2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\McAfee\SiteAdvisor\McSACore.exe [27/07/2009 8:46 PM 93320]
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc
.
Contents of the 'Scheduled Tasks' folder
2009-12-24 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 16:34]
2009-07-27 c:\windows\Tasks\ISP signup reminder 1.job
- c:\windows\system32\OOBE\oobebaln.exe [2004-08-10 19:00]
2009-12-15 c:\windows\Tasks\McDefragTask.job
- c:\progra~1\mcafee\mqc\QcConsol.exe [2009-07-28 16:22]
2009-07-28 c:\windows\Tasks\McQcTask.job
- c:\progra~1\mcafee\mqc\QcConsol.exe [2009-07-28 16:22]
.
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------- Supplementary Scan -------
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uStart Page = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&Br=EM&Loc=ENG_CA&Sys=DTP&M=H5046
mStart Page = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&Br=EM&Loc=ENG_CA&Sys=DTP&M=H5046
.
- - - - ORPHANS REMOVED - - - -
HKLM-Run-VirusScan Online - \mcvsshld.exe
HKLM-Run-dkgsldwb - c:\documents and settings\Owner\Local Settings\Application Data\jahoddxmn\npsidkdtssd.exe
HKLM-Run-asam - c:\windows\asam.exe
**************************************************************************
scanning hidden processes ...
scanning hidden autostart entries ...
scanning hidden files ...
scan completed successfully
hidden files:
**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------
- - - - - - - > 'winlogon.exe'(220)
c:\windows\system32\Ati2evxx.dll
.
Completion time: 2010-05-04 10:26:54
ComboFix-quarantined-files.txt 2010-05-04 14:26
Pre-Run: 163,874,611,200 bytes free
Post-Run: 163,929,571,328 bytes free
- - End Of File - - 9EF5A442D4C0765393A68597AAE61692
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(http://www.malwarebytes.org/forums/style_images/1/bf_new.gif) Please download Malwarebytes Anti-Malware from Malwarebytes.org (http://www.malwarebytes.org/mbam/program/mbam-setup.exe).
Alternate link: BleepingComputer.com (http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe).
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)
Double Click mbam-setup.exe to install the application.
(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select "Perform Full Scan", then click Scan.
- The scan may take some time to finish,so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If you are prompted to restart, please allow it to restart your computer. Failure to do this, will cause the infection to still be active on the computer.
- Please save the log to a location you will remember.
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- The log can also be found at C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
- Copy and paste the entire report in your next reply.
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Here is the log I got from MBAM:
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org
Database version: 4052
Windows 5.1.2600 Service Pack 2
Internet Explorer 6.0.2900.2180
05/05/2010 11:08:48 AM
mbam-log-2010-05-05 (11-08-48).txt
Scan type: Full scan (C:\|D:\|K:\|)
Objects scanned: 238198
Time elapsed: 1 hour(s), 8 minute(s), 42 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.
Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\dkgsldwb (Trojan.FakeAlert.Gen) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\asam (Trojan.Agent) -> Quarantined and deleted successfully.
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
C:\Documents and Settings\Owner\Local Settings\Application Data\jahoddxmn\npsidkdtssd.exe (Trojan.FakeAlert.Gen) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\syssvc.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\asam.exe.vir (Trojan.Agent) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{AF0E5A42-E1B0-4DA8-8F48-5D4ED8D389B6}\RP182\A0019453.exe (Trojan.Agent) -> Quarantined and deleted successfully.
-I can't use the internet anymore on the computer. The computer connects to the internet, but webpages don't open and McAfee can't update. Could that be because of the virus? Should I post this on a different forum?
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You are not allowed to post advice in this forum. Thank you
-
Please start Internet Explorer, and when the program is open, click on the Tools menu and then select Internet Options.
- Now click on the Connections tab and then the Lan Settings button
- Under the Proxy Server section, please uncheck the checkbox labeled Use a proxy server for your LAN. Then press the OK button to close this screen. Then press the Apply button and then the OK button to close the Internet Options screen.
Let me know if this has helped.
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Hello, your comment has been removed. Please do not post malware advice, or post here in the malware forum, unless you need help. ~ DragonMaster Jay
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That worked perfectly! Thanks very much :) So is the virus removed from the computer now?
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Do you mean that the remove proxy setting worked?
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yes... the internet is now working
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Please run a free online scan with the ESET Online Scanner (http://www.eset.com/onlinescan/)
- Tick the box next to YES, I accept the Terms of Use
- Click Start
- When asked, allow the ActiveX control to install
- Click Start
- Make sure that the options Remove found threats and the option Scan unwanted applications is checked
- Click Scan (This scan can take several hours, so please be patient)
- Once the scan is completed, you may close the window
- Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
- Copy and paste that log as a reply to this topic
-
ESETSmartInstaller@High as downloader log:
all ok
ESETSmartInstaller@High as downloader log:
all ok
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=1d9f529218edda45bca03ef877269416
# end=finished
# remove_checked=true
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2010-05-10 05:12:01
# local_time=2010-05-10 01:12:01 (-0500, Eastern Daylight Time)
# country="Canada"
# lang=1033
# osver=5.1.2600 NT Service Pack 2
# compatibility_mode=5121 16777173 100 75 0 4354260 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=111179
# found=0
# cleaned=0
# scan_time=10296
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Please re-open Malwarebytes, click the Update tab, and click Check for Updates. Then, click the Scanner tab, select Perform Quick Scan, and press Scan. Remove selected, and post the log in your next reply.
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Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org
Database version: 4090
Windows 5.1.2600 Service Pack 2
Internet Explorer 6.0.2900.2180
11/05/2010 10:57:14 AM
mbam-log-2010-05-11 (10-57-14).txt
Scan type: Quick scan
Objects scanned: 127746
Time elapsed: 8 minute(s), 21 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)
-
Now to get you off to a good start we will clean your restore points so that all the bad stuff is gone for good. Then if you need to restore at some stage you will be clean. There are several ways to reset your restore points, but this is my method:
- Select Start > All Programs > Accessories > System tools > System Restore.
- On the dialogue box that appears select Create a Restore Point
- Click NEXT
- Enter a name e.g. Clean
- Click CREATE
You now have a clean restore point, to get rid of the bad ones:
- Select Start > All Programs > Accessories > System tools > Disk Cleanup.
- In the Drop down box that appears select your main drive e.g. C
- Click OK
- The System will do some calculation and the display a dialogue box with TABS
- Select the More Options Tab.
- At the bottom will be a system restore box with a CLEANUP button click this
- Accept the Warning and select OK again, the program will close and you are done
To remove all of the tools we used and the files and folders they created, please do the following:
Please download OTC.exe (http://oldtimer.geekstogo.com/OTC.exe) by OldTimer:
- Save it to your Desktop.
- Double click OTC.exe.
- Click the CleanUp! button.
- If you are prompted to Reboot during the cleanup, select Yes.
- The tool will delete itself once it finishes.
Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.
==
Please download TFC by OldTimer (http://oldtimer.geekstogo.com/TFC.exe) to your desktop
- Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
- It will close all programs when run, so make sure you have saved all your work before you begin.
- Click the Start
button to begin the process. Depending on how often you clean temp
files, execution time should be anywhere from a few seconds to a minute
or two. Let it run uninterrupted to completion.
- Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.
==
Download Security Check by screen317 from SpywareInfoforum.org (http://screen317.spywareinfoforum.org/SecurityCheck.exe) or Changelog.fr (http://screen317.changelog.fr/SecurityCheck.exe).- Save it to your Desktop.
- Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
- A Notepad document should open automatically called checkup.txt; please post the contents of that document.
-
Results of screen317's Security Check version 0.99.4
Windows XP Service Pack 2
Out of date service pack!! (http://windows.microsoft.com/en-us/windows/help/learn-how-to-install-windows-xp-service-pack-3-sp3)
Internet Explorer 6 Out of date!
``````````````````````````````
Antivirus/Firewall Check:
Windows Firewall Disabled!
ESET Online Scanner v3
McAfee Total Protection
McAfee Uninstall Wizard
```````````````````````````````
Anti-malware/Other Utilities Check:
Malwarebytes' Anti-Malware
Java(TM) 6 Update 15
Out of date Java installed!
Adobe Flash Player 10.0.45.2
Adobe Reader 9.1.3
Out of date Adobe Reader installed!
````````````````````````````````
Process Check:
objlist.exe by Laurent
````````````````````````````````
DNS Vulnerability Check:
GREAT! (Not vulnerable to DNS cache poisoning)
``````````End of Log````````````
-
Please upgrade to Windows XP SP3, because it includes all previously released updates. It also includes a small number of new functionalities. Some of the updates that Service Pack 3 provides, you may not have. It is now available via Windows Update (http://update.microsoft.com).
More info about SP3: http://www.geekpolice.net/operating-systems-f20/windows-xp-service-pack-3-information-t16956.htm
=================================================
Please download the newest version of Adobe Acrobat Reader from Adobe.com (http://www.adobe.com/products/acrobat/readstep2.html)
Before installing: it is important to remove older versions of Acrobat Reader since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
Search in the list for all previous installed versions of Adobe Acrobat Reader. Uninstall/Remove each of them.
Once old versions are gone, please install the newest version.
==
Please download the newest version of Java from Java.com (http://www.java.com/en/download/manual.jsp).
Before installing: it is important to remove older versions of Java since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
Search in the list for all previous installed versions of Java. (J2SE Runtime Environment). Please uninstall/remove each of them.
Once old versions are gone, please install the newest version.
==================================================
See this page (http://www.helpmyos.com/learn-security-f40/preventing-malware-and-being-resistant-to-the-dangers-of-the-internet-t1516.htm) for more info about malware and prevention.
Any more questions?
-
Everything is working perfectly now. Thanks very much! Your help is appreciated. :)