Computer Hope
Internet & Networking => Networking => Topic started by: midnightfire on April 26, 2010, 09:49:22 PM
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lately, i haven't been able to connect to the steam store. i'm able to play games online through steam, have them update, and even download/install games that i own through steam. i've also updated steam to the latest build. i'm also not able to connect to the interwebs through internet explorer, but i can use firefox just fine. i can download things and post on forums, etc. then just a minute ago, i downloaded and installed google earth, but i get 3 errors when i start it:
error 1: We were unable to connect to the Google Earth servers to activate your account.
then it tells me it can connect to the help page to try and resolve the issue, but theres nothing on the page.
error 2: Google Earth could not contact http://kh.google.com:80/. Please check your network connection and try again in 15 minutes.
that message gives me another link to a support page, which shows the same result as the first error.
error 3: Google Earth could not establish a new session with the EarthServer.
it goes on to say it will only display data from cache and will notify me if it connects.
i've determined that all of these issues are caused by some weird network problem. not sure what it could be, as i can play online games and download things and stuff. any insight would be terrific. i'll provide more info if needed. thanks in advance.
edit: all these programs are allowed through windows firewall.
edit 2: itunes can't connect to the store/genius/what have you, either. forgot that one lol.
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kay, almost 24 hours and no replies, so this is a bamp and i think i may have figured out the issue, but am confused still. it seems i don't have an external ip address, as shown in the screencap. what could have caused this? how can i fix it? thanks in advance.
[recovering disk space - old attachment deleted by admin]
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bamp? What language is that?
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bamp? What language is that?
4chan?
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Let nobody say that "bamping" doesn't get results...
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i've determined that all of these issues are caused by some weird network problem. not sure what it could be, as i can play online games and download things and stuff. any insight would be terrific. i'll provide more info if needed. thanks in advance.
When did you last run a virus/malware scan?
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yes, bamp is 4chanese. and i did a full virus scan about a week ago along with a fully spyware/adware scan.
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yes, bamp is 4chanese
Could you please try to use ordinary English in future?
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Commencing shutdown of multilingual processing procedures. Anyway, did a quick scan of my system with Avast!, and it found nothing. Moved on to a full system scan, will post results when finished, which may be quite a while.
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kay just finished the full scan and restart of my system, with one piece of malware found on my external hdd. had avast move it to the chest, restarted the system, and still no external i.p.
any ideas, chaps?
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Does windows show a message about "limited access" or any other issue/warning regarding networking ?
Have you done a "simple data packet loss" check?
^ To check that: Click Start->Run and type "cmd" without the quotes (the " -'s) and press enter, after that type "ping google.com", also without the quotes
If you would like to do a bigger test, you could use "ping google.com -n 10" to test 10 times instead of the usual 4, also in cmd
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Windows hasn't given me any errors related to networking, and ill try the packet loss test when i get home.
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okay, just did the ping test, with no packet loss.
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what is exact
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Exact packet loss? Well that would be 0%. If you need all the text from the ping test I can post it later, because I'm at work right now.
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ping test results:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Nickocosmicfatplanet>ping google.com -n 10
Pinging google.com [74.125.47.99] with 32 bytes of data:
Reply from 74.125.47.99: bytes=32 time=49ms TTL=52
Reply from 74.125.47.99: bytes=32 time=48ms TTL=52
Reply from 74.125.47.99: bytes=32 time=49ms TTL=52
Reply from 74.125.47.99: bytes=32 time=49ms TTL=52
Reply from 74.125.47.99: bytes=32 time=49ms TTL=52
Reply from 74.125.47.99: bytes=32 time=54ms TTL=52
Reply from 74.125.47.99: bytes=32 time=50ms TTL=52
Reply from 74.125.47.99: bytes=32 time=50ms TTL=52
Reply from 74.125.47.99: bytes=32 time=50ms TTL=52
Reply from 74.125.47.99: bytes=32 time=50ms TTL=52
Ping statistics for 74.125.47.99:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 48ms, Maximum = 54ms, Average = 49ms
C:\Users\Nickocosmicfatplanet>
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bump. anyone have any ideas?
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I had a similar issue once, but i don't remember how it was solved :(
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I had a similar issue once, but i don't remember how it was solved :(
Thanks for telling us that.
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alrighty. after this, no more bumps. the issue will remain open yet unsolved.
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Have you tried rebooting any routers?
Have you got any firewalls or proxies setup?
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rebooting the router and the modem were the first things i did. i do have a firewall, but it's at defaults, and have never messed with it. not running any proxies, either.
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I guess we need to start with the basics. How do you connect to the internet, DSL, cable, other?
Your pings look OK, but that's just a brief moment in time.
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i'm on dsl, as our areas cable provider stops a block from out house, lol.
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Thanks for telling us that.
And the point of being sarcastic was?
Something that could have happen (It happened to me) is that some update or something changed a setting in Windows Firewall
What happens if you turn it off and try to use Itunes and/or Google Earth ?
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i've turned it off and no results. i always have the home/private network firewall off.
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Free Trial Download from Cisco
Network Magic Essentials 5.5 (http://www.purenetworks.com/product/essentials-features.php)
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the network magic thing told me a bunch of stuff i already knew, then lied to me about my anti-virus/spyware not being installed. :P
i restarted and nothing changed.
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i got it fixed. after some digging through the steam forums, i found that for whatever reason, internet explorer decided to try to set up a proxy server, and i had to go into the IE settings and disable it. i now have an external i.p and all the issues associated with it have now been fixed. thanks everyone for your help in this matter :)