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Software => Computer viruses and spyware => Topic started by: midnightfire on June 27, 2010, 06:29:39 PM

Title: Possible virus, strange symptoms
Post by: midnightfire on June 27, 2010, 06:29:39 PM

my friend is having me try to fix a laptop for a family member. the laptop cannot connect to the internet (either through a hardline or wifi) and is giving a 'no sound hardware' error. the laptop is an hp and it's running windows vista home premium. i've noticed that i can't diagnose issues with the connections because it tells me that the diagnostic policy service isn't running because svchost.exe isn't running. i tried starting the service, but i get an error telling me that access is denied, even though the account is administrator. i tried to run svchost.exe, but it doesn't do anything, even when ran as administrator. we thought there might be some driver issues causing the 'no sound hardware' problem and not being able to connect to the internet, but after the svchost and connection diagnostic thing, i'm leaning towards a virus. if anyone has any insight to this, it would be greatly appreciated.

Title: Re: Possible virus, strange symptoms
Post by: Dr Jay on June 27, 2010, 08:41:20 PM

Hello, and welcome to Computer Hope.

Please note the following information about the malware forum:

• Only the Malware Specialist Team is allowed to give advice on removing malware from your computer.
  
• From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by the staff I noted above.
  
• Please do not attach logs or post them in Quote/Code boxes unless requested.
  
• Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
• If you have already asked for help somewhere, please post the link to the topic you were helped.
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• Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.

Please visit this webpage for a tutorial on downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

See the area: Using ComboFix, and when done, post the log back here.