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Software => Computer viruses and spyware => Virus and spyware removal => Topic started by: underdeath12 on July 05, 2010, 12:30:16 AM

Title: NEED FAAST HLEP WITH VIRUS.VIRUS DISABLED ADMIN ACC,SAFE MODE ETC.
Post by: underdeath12 on July 05, 2010, 12:30:16 AM

Virus disabled my admin account and ohter stuff!!help pls?
hello i need help with computer virus.it disabled my admin user.....
my computer is vista and i am no good at computer very much....

i have tryed safe mode and it says acces denied,tried install it again did not work....
i tryed also password cd key what can buyy from computer shop.i tryed more than 5 programs with no sucess....

i can go my computer *** only qouest user.i cant acces my D and D drivers.
Wen i download nofting it goes temp download folder were it is deleted after reset computer or shut it down.
task manager wont work and i cant instal nofting.

basicly my computer is like some libary computer were you cant uuser C AND D DRIVER AND instal nofting in it.

pls help me i want get computer back.........
for me isnt buying new computer a option...

Title: Re: NEED FAAST HLEP WITH VIRUS.VIRUS DISABLED ADMIN ACC,SAFE MODE ETC.
Post by: Dr Jay on July 05, 2010, 12:52:53 AM

Hello, and welcome to Computer Hope.

Please note the following information about the malware forum:

• Only the Malware Specialist Team is allowed to give advice on removing malware from your computer.
  
• From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by the staff I noted above.
  
• Please do not attach logs or post them in Quote/Code boxes unless requested.
  
• Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
• If you have already asked for help somewhere, please post the link to the topic you were helped.
• We try our best to reply quickly, but for any reason we do not reply in two days, reply to this topic with the word BUMP
  
• Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.

Please visit this webpage for a tutorial on downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

See the area: Using ComboFix, and when done, post the log back here.

Title: Re: NEED FAAST HLEP WITH VIRUS.VIRUS DISABLED ADMIN ACC,SAFE MODE ETC.
Post by: underdeath12 on July 05, 2010, 02:01:52 AM

i tryed to install putt was unable install.it sayd acces deneid,you tont have forr that premision forr doing it.

Title: Re: NEED FAAST HLEP WITH VIRUS.VIRUS DISABLED ADMIN ACC,SAFE MODE ETC.
Post by: Dr Jay on July 05, 2010, 11:55:02 AM

(http://www.malwarebytes.org/forums/style_images/1/bf_new.gif) Please download Malwarebytes Anti-Malware from Malwarebytes.org (http://www.malwarebytes.org/mbam/program/mbam-setup.exe).
Alternate link: BleepingComputer.com (http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe).
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Double Click mbam-setup.exe to install the application.

(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If you are prompted to restart, please allow it to restart your computer. Failure to do this, will cause the infection to still be active on the computer.
• Please save the log to a location you will remember.
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• The log can also be found at C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
  
• Copy and paste the entire report in your next reply.