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Software => Computer viruses and spyware => Virus and spyware removal => Topic started by: Janobe11 on July 15, 2010, 12:09:07 AM

Title: Infection Preventing Access to the web
Post by: Janobe11 on July 15, 2010, 12:09:07 AM

   Okay, I'll start off saying I was in the middle of a conversation on Skype; out of nowhere this fake scanner pops up and starts scanning. Well it's not the first one I have seen, so I stopped the scanning process quickly after scanning with both AVG 9 and then SUPERanti-SPYWARE. I had Trojan viruses and ad ware tracking stuff and malware. I scanned it a couple times after that to keep getting the stuff off. Eventually after a good 5-6 restarts and 1 successful restore point to a day earlier when it was working has caused me to land on this site. Very thankful for it too. This computer is NOT infected, I have 2 computers, both with Windows XP, SP2. I can't get on-line with the other computer at all. I'm not sure why because I have scanned it multiple times and kept rebooting. So I'm stuck and need help.

I have AVG 9.0, payed for. And I also have SuperAnti-Spyware. I use them together. Not sure if that is good...

I had recently downloaded an old movie off a peer sharing thing, which I know is bad but I was very determined to see it.
- I removed the peer 2 peer software and erased the movie.

What I need help with because I am not sure if I was clear enough...

• Removing / Fixing what ever it is that is keeping me from getting on-line on my other computer.
• Help preventing another problem like this again.

Title: Re: Infection Preventing Access to the web
Post by: Dr Jay on July 15, 2010, 02:13:48 PM

Hello, and welcome to Computer Hope.

Please note the following information about the malware forum:

• Only the Malware Specialist Team is allowed to give advice on removing malware from your computer.
  
• From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by the staff I noted above.
  
• Please do not attach logs or post them in Quote/Code boxes unless requested.
  
• Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
• If you have already asked for help somewhere, please post the link to the topic you were helped.
• We try our best to reply quickly, but for any reason we do not reply in two days, reply to this topic with the word BUMP
  
• Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.

Please visit this webpage for a tutorial on downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

See the area: Using ComboFix, and when done, post the log back here.