Computer Hope
Hardware => Hardware => Topic started by: GameAngel64 on August 02, 2010, 11:35:20 AM
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Computer Info:
Microsoft Windows XP
Media Center Edition
Version 2002
Service Pack 2
HP
AMD Turion 64 X2 Mobile
1.61 GHz, 960 MB RAM
Total Memory Capacity: 99.2 G
The hard drive is a Toshiba MK1234GSX
I put this in the hardware forum, although my instinct is that it is most likely a registry issue.
I'm not sure when the problem began because I don't necessarily use my CD/DVD writer a lot, but recently I wanted to burn some video to a blank DVD and I realized that my E: drive was gone. This has happened before a long time ago but the old fixes that worked then are not working now.
*The upper/lower filters thing will not work (they're not even there in my registry).
*My E: drive is not listed under My Computer, nor is it listed under the device manager - there is not even a menu for CD/DVD Drives at all.
*If I go under Computer Management>Storage>Disk Management I see my C: drive, my D: drive (which is a recovery partition), and then a partition labelled "1.00 GB NTFS Healthy (Unknown Partition)." I cannot assign a drive letter or do anything to the unknown partition - the only option available is to delete it. Additionally, it says that of the 1 GB, there is 48 MB of free space.
*If I try scanning for new hardware, it is to no avail.
*I have run CCleaner and Wise Registry Cleaner, along with two virus scanners.
*System restore does not restore my CD/DVD drive.
Hardware wise, everything SOUNDS normal. It open and closes normally, the light blinks normally, and I can hear everything moving like the disc wants to run, but Windows doesn't notice. My CD/DVD drive is also recognized by the BIOS.
I've made it a habit to check for the E: drive when I start the computer, and sometimes (rarely) it does appear. It is only listed as a CD drive in these instances, and usually I still can't burn anything to DVD (the presence of the "Record" tab notwithstanding).
I know Roxio software can cause this problem, so I did everything I could to wipe my computer of that (including entries in the registry).
I also deleted Nero, in case that was causing an issue, and while I was less involved in making sure all traces of that are gone, I did use Revo Uninstaller Pro to get rid of it.
In the registry under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\CD Burning (hitting the + sign by CD Burning) I see folders for AudioBurnHandlers and ExcludedFS. I don't remember seeing those before and I'm not sure if they were added by Roxio or some other software. I am afraid to outright delete them in case they are vital.
Are there any other register repairing programs I can use that will clean up unwanted entries? Or any other suggestions as toward recovering my E: drive, short of formatting my hard drive?
Thank you for any tips!
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DO NOT use registry cleaners. Ever.
Did you recently install iTunes by any chance?
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No I have never installed iTunes.
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Okay. Let's make sure the drive works. Please insert a BOOTABLE disc and make sure the drive is the first item in the bios boot order. Reboot. Does the system boot to the disc?