Computer Hope

Microsoft => Microsoft Windows => Windows XP => Topic started by: micromos on August 03, 2010, 06:20:11 PM

Title: 2000 Word & excel files open slow
Post by: micromos on August 03, 2010, 06:20:11 PM

HALP!  My 2000 word & excel files take 30-70 seconds to open.  Sometimes I need to close and try again before they will open at all.  Sometimes, not always I get an error message stating that the file is a read only!  I've cleaned the computer with Spybot, deleted cookies to no avail.  However, a new word or excel opens within 10-15 seconds.  Please help a retiree.  I may not have a lot time left!  ;D

Title: Re: 2000 Word & excel files open slow
Post by: 2x3i5x on August 03, 2010, 07:11:22 PM

Visit the Malware & spyware help section (http://www.computerhope.com/forum/index.php/topic,46313.0.html) and get started with fixing your computer right away!

A malware specialist should be available to help you soon before your time expires!  :D

Title: Re: 2000 Word & excel files open slow
Post by: micromos on August 06, 2010, 05:15:41 PM

This is the log from SuperAntispyware:::::SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/06/2010 at 05:28 PM

Application Version : 4.41.1000

Core Rules Database Version : 5328
Trace Rules Database Version: 3140

Scan type       : Complete Scan
Total Scan Time : 01:21:02

Memory items scanned      : 494
Memory threats detected   : 1
Registry items scanned    : 5890
Registry threats detected : 1
File items scanned        : 40132
File threats detected     : 19

Trojan.Agent/Gen
   C:\WINDOWS\IMGTASK.EXE
   C:\WINDOWS\IMGTASK.EXE
   [ImgTask] C:\WINDOWS\IMGTASK.EXE

Rogue.PrivacyCenter
   C:\Documents and Settings\admin\Application Data\PCenter\dbases\cg.dat
   C:\Documents and Settings\admin\Application Data\PCenter\dbases\mw.dat
   C:\Documents and Settings\admin\Application Data\PCenter\dbases\rd.dat
   C:\Documents and Settings\admin\Application Data\PCenter\dbases\sc.dat
   C:\Documents and Settings\admin\Application Data\PCenter\dbases\sm.dat
   C:\Documents and Settings\admin\Application Data\PCenter\dbases\sp.dat
   C:\Documents and Settings\admin\Application Data\PCenter\dbases
   C:\Documents and Settings\admin\Application Data\PCenter\keys\cg.key
   C:\Documents and Settings\admin\Application Data\PCenter\keys\rd.key
   C:\Documents and Settings\admin\Application Data\PCenter\keys\sc.key
   C:\Documents and Settings\admin\Application Data\PCenter\keys\sp.key
   C:\Documents and Settings\admin\Application Data\PCenter\keys
   C:\Documents and Settings\admin\Application Data\PCenter\temp\settings.ini
   C:\Documents and Settings\admin\Application Data\PCenter\temp\spfilter
   C:\Documents and Settings\admin\Application Data\PCenter\temp
   C:\Documents and Settings\admin\Application Data\PCenter

Adware.Tracking Cookie

Title: Re: 2000 Word & excel files open slow
Post by: micromos on August 06, 2010, 05:57:27 PM

Posting logs:  I hope I did this right :-\

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/06/2010 at 05:28 PM

Application Version : 4.41.1000

Core Rules Database Version : 5328
Trace Rules Database Version: 3140

Scan type       : Complete Scan
Total Scan Time : 01:21:02

Memory items scanned      : 494
Memory threats detected   : 1
Registry items scanned    : 5890
Registry threats detected : 1
File items scanned        : 40132
File threats detected     : 19

Trojan.Agent/Gen
   C:\WINDOWS\IMGTASK.EXE
   C:\WINDOWS\IMGTASK.EXE
   [ImgTask] C:\WINDOWS\IMGTASK.EXE

Rogue.PrivacyCenter
   C:\Documents and Settings\admin\Application Data\PCenter\dbases\cg.dat
   C:\Documents and Settings\admin\Application Data\PCenter\dbases\mw.dat
   C:\Documents and Settings\admin\Application Data\PCenter\dbases\rd.dat
   C:\Documents and Settings\admin\Application Data\PCenter\dbases\sc.dat
   C:\Documents and Settings\admin\Application Data\PCenter\dbases\sm.dat
   C:\Documents and Settings\admin\Application Data\PCenter\dbases\sp.dat
   C:\Documents and Settings\admin\Application Data\PCenter\dbases
   C:\Documents and Settings\admin\Application Data\PCenter\keys\cg.key
   C:\Documents and Settings\admin\Application Data\PCenter\keys\rd.key
   C:\Documents and Settings\admin\Application Data\PCenter\keys\sc.key
   C:\Documents and Settings\admin\Application Data\PCenter\keys\sp.key
   C:\Documents and Settings\admin\Application Data\PCenter\keys
   C:\Documents and Settings\admin\Application Data\PCenter\temp\settings.ini
   C:\Documents and Settings\admin\Application Data\PCenter\temp\spfilter
   C:\Documents and Settings\admin\Application Data\PCenter\temp
   C:\Documents and Settings\admin\Application Data\PCenter

Adware.Tracking Cookie

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4401

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

8/6/2010 7:47:48 PM
mbam-log-2010-08-06 (19-47-48).txt

Scan type: Quick scan
Objects scanned: 125967
Time elapsed: 12 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:02:29 PM, on 8/6/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17055)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Norton AntiVirus\Norton AntiVirus\Engine\17.7.0.12\ccSvcHst.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Norton AntiVirus\Norton AntiVirus\Engine\17.7.0.12\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\IE New Window Maximizer\iemaximizer.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\System32\msiexec.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton AntiVirus\Norton AntiVirus\Engine\17.7.0.12\IPSBHO.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [IE New Window Maximizer] C:\Program Files\IE New Window Maximizer\iemaximizer.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [AdobeUpdater] "C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe"
O4 - Startup: Secunia PSI.lnk = C:\Documents and Settings\admin\My Documents\PSI\psi.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1225519252857
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1226168669152
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Update Service (gupdate1c9e61f30a58b20) (gupdate1c9e61f30a58b20) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Norton AntiVirus (NAV) - Symantec Corporation - C:\Program Files\Norton AntiVirus\Norton AntiVirus\Engine\17.7.0.12\ccSvcHst.exe
O24 - Desktop Component 0: (no name) - http://www.google.com/url?sa=T\x26source\x3dweb

--
End of file - 6151 bytes

Title: Re: 2000 Word & excel files open slow
Post by: micromos on August 09, 2010, 01:41:54 PM

2x3i5x , Thank you, thank you.  My files open within 15 seconds or less now. 

Title: Re: 2000 Word & excel files open slow
Post by: 2x3i5x on August 09, 2010, 02:11:18 PM

Quote from: micromos on August 09, 2010, 01:41:54 PM

2x3i5x , Thank you, thank you.  My files open within 15 seconds or less now. 

glad you have your problem solved  :)