Computer Hope

Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: boltsfan on September 23, 2010, 08:48:23 PM

Title: Can't uninstall prgms or shut down computer, updates keep running. HELP!!!
Post by: boltsfan on September 23, 2010, 08:48:23 PM

I am using a Toshiba Satellite and  run Vista Home Premium. I did a system restore awhile back and ever since the only way I can shut off my laptop is by holding the power button down. When I try to shut it down properly it just says, "shutting down" and keeps running forever. The same thing happens when I try to uninstall a program, it says uninstalling but nothing ever happens. I would like to go back to factory settings and erase all programs I have installed but I don't have my startup disks. Is there a fix to this issue? If so I would really appreciate the help.

Thank you so much,
Steve

Title: Re: Can't uninstall prgms, shut down computer, and lots of stuff wacky. HELP!!!
Post by: boltsfan on September 23, 2010, 08:50:11 PM

Oh yeah, sometimes my laptop will just shutdown for no apparent reason and it never did this before. Thanks

Title: Re: Can't uninstall prgms or shut down computer, updates keep running. HELP!!!
Post by: lostcoast on September 24, 2010, 08:55:29 AM

I would stop wasting time and save any needed files and then restore the system with restore disks. Then run all windows updates and get protected for virus and malware. (in that order).

A new clean OS is conducive to a good relationship  :-*

Title: Re: Can't uninstall prgms or shut down computer, updates keep running. HELP!!!
Post by: Allan on September 24, 2010, 08:57:02 AM

Quote from: boltsfan on September 23, 2010, 08:48:23 PM

I would like to go back to factory settings and erase all programs I have installed but I don't have my startup disks.

Title: Re: Can't uninstall prgms or shut down computer, updates keep running. HELP!!!
Post by: lostcoast on September 24, 2010, 09:11:02 AM

ORDER the disks from toshiba, you need them anyway.