Computer Hope

Microsoft => Microsoft Windows => Windows XP => Topic started by: 325is on August 01, 2005, 08:11:29 PM

Title: WindowsXP Pro Will Not Shut down, Why?
Post by: 325is on August 01, 2005, 08:11:29 PM
I am running Windows Xp Pro.
please please please, help me... if somebody out there can help me with this problem.. i will love you forever :P... anyways the problem that i am having is that, when i put shut down on the computer, it says preparing to shut down like normal then it shuts down...

BUT when it does shut down, the loading light shuts off, the monitor shuts off, but the power light stays on.. so it doesnt really shut down all the way.. i opened it and i see that the cpu fan keeps on spinning, its almost like it went into a stand by mode, but you cant wake it up..
??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ???
i have to hold the power button for 4 seconds, and then it completey turns off, and i know that this is not good for the computer..... soo please if anybody can help me out with this issue, it would be greatly appreciated. thank you in advance.
:'(
Title: Re: WindowsXP Pro Will Not Shut down, Why?
Post by: Mac on August 02, 2005, 04:25:10 AM
I APM enabled?

(http://server2.uploadit.org/files/mcgregor-APM.jpg)

Title: Re: WindowsXP Pro Will Not Shut down, Why?
Post by: Raptor on August 02, 2005, 05:22:16 AM
Make certain the BIOS is properly configured. Has this happened since you first used the computer?
Title: Re: WindowsXP Pro Will Not Shut down, Why?
Post by: merlin_2 on August 02, 2005, 05:35:09 AM
http://aumha.org/win5/a/shtdwnxp.htm
Title: Re: WindowsXP Pro Will Not Shut down, Why?
Post by: 325is on August 03, 2005, 08:31:45 AM
Mac, I'm not sure if AMP is enabled, not sure how to check if it is... but that screen shot that you posted looks just like what it looks like for me.

and i've looked at the bio's and im pretty sure that they are set right, and i think that its happened before, but now it always does it...
Title: Re: WindowsXP Pro Will Not Shut down, Why?
Post by: Raptor on August 03, 2005, 10:18:04 AM
Quote
Mac, I'm not sure if AMP is enabled, not sure how to check if it is... but that screen shot that you posted looks just like what it looks like for me.

and i've looked at the bio's and im pretty sure that they are set right, and i think that its happened before, but now it always does it...


It could be a program that requires more time to shutdown than Windows XP actually gives it. Try eliminating programs by shutting them down before the computer is turned off.

Virus scanners
AVG Free (http://free.grisoft.com/doc/1)
-- Anti virus scanner
Trend Micro Housecall (http://housecall.trendmicro.com/)
-- Online anti virus scanner.

Anti spy/malware
Microsoft Antispyware (http://www.microsoft.com/downloads/details.aspx?FamilyID=321cd7a2-6a57-4c57-a8bd-dbf62eda9671&displaylang=en)
-- Anti spyware scanner. Windows XP Home and Professional only.
Spybot Search & Destroy (http://www.safer-networking.org/en/mirrors/index.html)
-- Anti spyware scanner
Adaware SE Personal (http://www.lavasoftusa.com/software/adaware/)
-- Anti spyware scanner

Firewalls
Use both a hardware and software firewall.
Be advised as dual software firewalls may cause problems


ZoneAlarm Free (http://www.zonelabs.com/store/content/company/products/znalm/freeDownload.jsp)
-- Free firewall - more user friendly
Sygate Personal (http://smb.sygate.com/products/spf_standard.htm)
-- Free firewall - more configuration options

Removal tools
The following files are not substitutes for the ones described above.
They are either diagnostic tools or removal tools for malware of a certain kind


HijackThis (http://www.merijn.org/files/hijackthis.zip)
-- Manual malware remover. Post the HijackThis log generated only if requested!
McAfee Stinger (http://vil.nai.com/vil/stinger/)
-- Virus removal tool. No substitute for a fully functional virus scanner!
CWshredder (http://www.intermute.com/spysubtract/cwshredder_download.html)
-- CoolWebSearch removal tool. Widely known and persistant Hijacker.
Title: Re: WindowsXP Pro Will Not Shut down, Why?
Post by: Mac on August 03, 2005, 10:53:00 AM
If you will, do this quick check. In the Run window type - cmd - and press enter. You'll see a command (cmd) window. Now type - apmstat - press Enter, and see what it says.

Determining APM BIOS Compatibility (http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-us/prdc_mcc_cpvh.asp)
Title: Re: WindowsXP Pro Will Not Shut down, Why?
Post by: 325is on August 03, 2005, 11:52:30 AM
k i did that, cmd => apmstat... and it says:   'apmstat' is not recognized as an internal or external command, operable program or batch file.

i also tried this on my other computer, and it says the same thing, and my other coputer works fine.
Title: Re: WindowsXP Pro Will Not Shut down, Why?
Post by: merlin_2 on August 03, 2005, 01:29:06 PM
You could try this......type msconfig.....in the run box and chose diagnostic start up..and tick the use original boot ini ....and now shutdown pc if it will have it......
Title: Re: WindowsXP Pro Will Not Shut down, Why?
Post by: Mac on August 03, 2005, 02:36:56 PM
Quote
I did that, cmd , OK then - apmstat - and it says:   'apmstat' is not recognized as an internal or external command, operable program or batch file.

I also tried this on my other computer, and it says the same thing, and my other computer works fine.


(http://server2.uploadit.org/files/mcgregor-APMstat.jpg)

Is this what you saw?
Title: Re: WindowsXP Pro Will Not Shut down, Why?
Post by: Raptor on August 03, 2005, 02:38:47 PM
Does not work here either, what is it supposed to do, Mac?
Title: Re: WindowsXP Pro Will Not Shut down, Why?
Post by: Mac on August 03, 2005, 02:47:15 PM
Had a problem with one server and had to switch the image to another. How does that look?

Maybe the hyberfile.sys is corrupt. If you uncheck hibernate and reboot then try it again what happens?

Forgot. You need to install the support tools! (SORRY!)

The Apmstat command lets you view a machine's Advanced Power Management (APM) status. This file isn't installed by default on Windows XP and Windows 2000. Instead, the file installs when you install the XP and Win2K support tools, which are located in the support\tools folder of your installation CD-ROM. To install these tools, you run the setup program that's in the support\tools folder.

If you don't want to install all the support tools, you can manually extract Apmstat from the support.cab file and move it to a location of your choice (no other files are necessary to run the Apmstat command).

The required file is apmstat.exe which will then be in the C:\Program Files\Support Tools folder


Title: Re: WindowsXP Pro Will Not Shut down, Why?
Post by: merlin_2 on August 03, 2005, 03:02:44 PM
Is this pc networked!
Title: Re: WindowsXP Pro Will Not Shut down, Why?
Post by: 325is on August 03, 2005, 09:57:11 PM
the pc is not networked, it has a fresh install of xp pro. and its running sp1.. maybe i should download sp2, but first im going to try the apmstat.exe and ill let you guys know if that works.. and i just wanna say, thanks for all your help
Title: Re: WindowsXP Pro Will Not Shut down, Why?
Post by: Mac on August 04, 2005, 02:31:19 AM
If SP2 is not already on the system I wouldn't add it in unless you are sure that the system is clean. Better to slipstream SP2 together with the core files from your XP CD if you don't have an OEM installation and do a clean install, scan for virii, and get it all back to your liking then make a drive image to restore with.

SP3 is said to be due soon, so it might be worth the wait to save doing too much updating.

XP Clean Installing (http://www.michaelstevenstech.com/cleanxpinstall.html)
XP Compatability Test (http://www.pcpitstop.com/xpready/default.asp)
XP Partition Management (http://support.microsoft.com/default.aspx?scid=kb;en-us;309000)
XP Installing Recovery Console (http://support.microsoft.com/?kbid=307654)

RAM Knowledge Base (http://www.crucial.com/kb)
RAM And What it Does (http://www.howstuffworks.com/ram.htm/printable)
RAM Virtual Memory Paging (http://support.microsoft.com/?kbid=555223)
RAM Reseating & Fitting PDF File (http://images.crucial.com/pdf/dimm_install.pdf)

Processor Temperatures (http://www.gen-x-pc.com/cputemps.htm)
Service Pack Slipstreamer (http://www.majorgeeks.com/download4444.html)
Power Supply Wattage Calculator (http://www.jscustompcs.com/power_supply)
Everest Home Edition Computer Diagnostic Program (http://www.lavalys.com/products.php?lang=en)

EmpTemp (http://www.danish-shareware.dk/soft/emptemp)
CCLeaner (http://www.filehippo.com/download_ccleaner.html)

User  

Profile Hive Cleanup Service (http://www.microsoft.com/downloads/details.aspx?FamilyID=1B286E6D-8912-4E18-B570-42470E2F3582&displaylang=en)

Microsoft

Windows Malicious Software Removal Tool (http://www.microsoft.com/downloads/details.aspx?FamilyID=ad724ae0-e72d-4f54-9ab3-75b8eb148356&displaylang=en)

TERABYTE (http://www.terabyteunlimited.com)

Powertoys/TweakUI (http://www.microsoft.com/windowsxp/downloads/powertoys/xppowertoys.mspx)

OEM CDR (http://forums.techguy.org/t334698.html) NLITE (http://nuhi.msfn.org)
Title: Re: WindowsXP Pro Will Not Shut down, Why?
Post by: 325is on August 06, 2005, 10:57:51 PM
would you recommend me installing the shutntdown patch from http://aumha.org/win5/a/shtdwnxp.htm that merlin_2 posted?
Title: Re: WindowsXP Pro Will Not Shut down, Why?
Post by: 325is on August 08, 2005, 01:55:28 PM
Ok guys, i just want to thank everbody for your help.  I installed the APMstat from the xp cd and enabled it like you said mac, and it worked.  I'm so happy now that its turning off the way its supposed to.
Thanks again.  you dont know how happy i am that it works.  thank you and everybody else that helped me solve this problem ;D
Title: Re: WindowsXP Pro Will Not Shut down, Why?
Post by: merlin_2 on August 08, 2005, 04:49:38 PM
Which is the shutdown patch!
Title: Re: WindowsXP Pro Will Not Shut down, Why?
Post by: 325is on August 08, 2005, 06:22:18 PM
well, on that website that you sent me, almost at the bottom of the page, theres something that says Shutntdown patch.. but its no big deal, i got the problem fixed.. i installed the apmstat and enabled it, and now the computer works fine, thanks.
Title: Re: WindowsXP Pro Will Not Shut down, Why?
Post by: Raptor on August 08, 2005, 06:27:08 PM
Merlin meant that the patch is the exact same as what you have done.
Title: Re: WindowsXP Pro Will Not Shut down, Why?
Post by: 325is on August 09, 2005, 08:37:33 AM
ohh, im sorry.. i misread it.  I thought you were asking me.  Sorry i didnt know that this patch was the same.  i was going to try that but i decided to try the apmstat from the Xp cd First, and if that didnt work then i was going to try the patch.  I thought that the patch was different, because when i read the description, it said that it was going to change something in my registry.. which i didnt mind, but they just seemed like two different things.. But Thanks for your help merlin :'(
Title: Re: WindowsXP Pro Will Not Shut down, Why?
Post by: merlin_2 on August 09, 2005, 04:22:40 PM
We all get the wrong end of the stick >sometimes

Well done mac.........
Title: Re: WindowsXP Pro Will Not Shut down, Why?
Post by: 325is on August 09, 2005, 06:01:31 PM
well done to you as well merlin  ;)  
Title: Re: WindowsXP Pro Will Not Shut down, Why?
Post by: merlin_2 on August 10, 2005, 03:18:58 PM
We done to all on this forum......may go  better...

Time and effort...pays rewards........325is thanks for posting..
Title: Re: WindowsXP Pro Will Not Shut down, Why?
Post by: 325is on August 11, 2005, 02:07:09 PM
no no, thanks for helping  :)
Title: Re: WindowsXP Pro Will Not Shut down, Why?
Post by: merlin_2 on August 11, 2005, 02:44:24 PM
Ok any another problems dont be a stranger!