Computer Hope
Internet & Networking => Networking => Topic started by: moneyman on December 04, 2010, 08:15:29 PM
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??? ??? i have vista on my laptop.. i have a comcast wireless cable connection ...my computer says i'm connected to my network ..but when I try to connect to yahoo home page or anything (internet explorer) it will start to connect then click off say {internet explorer cannot display the webpage} I press diagnose the problem ...says{your modem or router is not available...whats wrong here please help
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1. Click Start>Run (Start>"Start search" in Vista).
2. Type in (or copy and paste):
cmd /c ping google.com>%temp%\$.$¬epad %temp%\$.$
and press Enter.
3. Notepad will open.
4. Copy all text in Notepad ([Ctrl-A], then [Ctrl-C]), and then post it (paste = [Ctrl-V]) in your next reply.
=============================================================
Go Start>Run ("Start search" in Vista), type in:
cmd
Click OK (hit Enter in Vista).
At Command Prompt, paste this:
ipconfig /all>c:\ipconfig_all.txt¬epad c:\ipconfig_all.txt&exit
Hit Enter.
Copy and paste what you see in Notepad into a Reply here.
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I'm using another computer ,,so I cant paste.... but I'm gonna attempt to type it ;D
best 30 results for cmd/c ping google.com>%temp%\$.$¬epad%temp%\$.$
1. get help for google products
2. notepad frequently asked questions
3. open notepad
4. ping (definition)
5.choose a com port for bluetooth
6. com port (definition)
7. exploring the internet
8.delete temp. internet files
9. 9 windows update error 80072ee7
10. mount or dis mount a drive
11. get help for microsoft hotmail
12. get help for yahoo
13. get help roxio products
14. help for adobe products
15. help for kazaa
16. help for winamp
17. changing remote desktop settings
18. deleting files using disk cleanup
19. change where you back p you files
20. using the command lint tools for network information
21. DNS (Domain Name System): frequently asked questions
22. command Prompt:frequently asked
23. delete a file or folder
24. start
disk defragmenter
25. how much disk space does system restore require?
26. how can I use my plug and play device in a remote desktop session?
27. freecell: how to play
28. what is a driver
29. Internet explorer 8 keyboard shortcuts
30. create a recovery certificate for encrypted files
i tried that other thing you told me too (@ start <search type cmd and so forth)---it said I do not have a file containing that and asked if I would like to create one
::) what to do now
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You did something wrong.
Please, retry.
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You did something wrong.
Please, retry.
Need space between cmd & /c
I'm using another computer ,,so I cant paste.... but I'm gonna attempt to type it ;D
best 30 results for cmd/c ping google.com>%temp%\$.$¬epad%temp%\$.$
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I retried the link...my notepad did pop up ..it read "ping request could not find host google.com. please check the name and try again
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Type this (or clik it) into your browser; http://192.168.100.1/.
That's the Comcast cable modem address. If you can see the modem page, the router is connected to the modem.
Try it with the good computer.
No user name or password required.
Type this into your browser; http://192.168.1.1/.
That's the router address for Cisco/Linksys
Will require user name & password, default password is admin
192.168.0.1 for D-Link
192.168.2.1 for Belkin
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That's fine.
I just wanted to know, there is really no connection.
Run a second command from my previous reply.
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I tried that link ...and the results were....I don't known if this is the cite you was referring to
Status
Status HW/FW Versions Event Log CM State Advanced
RF Parameters
Downstream
DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables
Downstream 1 35 463.75 MHz 4.47 dBmV 35.42 dB 256QAM 6338848605 10 0
Reset FEC Counters
Upstream
UCID Freq Power Channel Type Symbol Rate Modulation
Upstream 1 1 31.00 MHz 46.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Status
System Uptime: 10 d: 4 h: 23 m
Computers Detected: staticCPE(1), dynamicCPE(1)
CM Status: Telephony-Reg Complete
Time and Date: Wed 2010-12-08 22:49:38
Interface Parameters
Interface Name Provisioned State Speed (Mbps) MAC address
LAN Enabled Up 100(Full) 00:15:D1:83:CB:57
CABLE Enabled Up ----- 00:15:D1:83:CB:58
MTA PassWithWarnings Up ----- 00:15:D1:83:CB:59
© Copyright 2010, ARRIS Group, Inc., All rights reserved.
what should I do That's fine.
I just wanted to know, there is really no connection.
Run a second command from my previous reply.
now?That's fine.
I just wanted to know, there is really no connection.
Run a second command from my previous reply.
I dont understand what you mean? please explain more
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That's a wrong log....
Go Start>Run ("Start search" in Vista), type in:
cmd
Click OK (hit Enter in Vista).
At Command Prompt, paste this:
ipconfig /all>c:\ipconfig_all.txt¬epad c:\ipconfig_all.txt&exit
Hit Enter.
Copy and paste what you see in Notepad into a Reply here.
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the results were...
"cannot find the c:\ipconfig_all.txt file.
do you want to create a new file?"
what now? ???
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Make sure, you copy/paste my command, instead of typing it manually.
Try again.
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Im sorry ..But Im communicating with you on another computer because I cant get on line.. so I wouldn't be able to copy and paste.
but Ive tied to type it several ways to try to be sure Im putting it in right..
is there any other thing that could be wrong?
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Try again then.
There are two "spaces" in my command, one after first "ipconfig" (before forward slash) and the second one after "notepad".
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when I tried it like that , all it did was exit & nothing else
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Go Start and in "Start search" type in:
cmd
Hold SHIFT and CTRL keys, press Enter.
Command windows should open.
Now type my command again and press Enter.
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Windows IP Configuration
Host Name . . . . . . . . . . . . : POOHRIFIC-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
Physical Address. . . . . . . . . : 00-22-69-07-97-DB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::248d:4d17:483:8091%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.27(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, December 12, 2010 3:15:48 PM
Lease Expires . . . . . . . . . . : Monday, December 13, 2010 3:15:47 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 335553129
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-1D-F4-93-00-1E-68-B4-90-BB
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1E-68-B4-90-BB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 13:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{BA99E4ED-4040-42DE-9E34-A9D0B21C0D29}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 15:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{64469A5A-C62C-4B0B-B669-3474314F2FE8}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 18:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 12:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 16:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 17:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 19:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{BA99E4ED-4040-42DE-9E34-A9D0B21C0D29}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
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;D wow i believe we might be getting somewhere now
Windows IP Configuration
Host Name . . . . . . . . . . . . : POOHRIFIC-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
Physical Address. . . . . . . . . : 00-22-69-07-97-DB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::248d:4d17:483:8091%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.27(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, December 12, 2010 3:15:48 PM
Lease Expires . . . . . . . . . . : Monday, December 13, 2010 3:15:47 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 335553129
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-1D-F4-93-00-1E-68-B4-90-BB
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1E-68-B4-90-BB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 13:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{BA99E4ED-4040-42DE-9E34-A9D0B21C0D29}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 15:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{64469A5A-C62C-4B0B-B669-3474314F2FE8}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 18:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 12:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 16:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 17:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 19:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{BA99E4ED-4040-42DE-9E34-A9D0B21C0D29}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
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Your wireless settings are fine.
Try this command now:
cmd /c ping 74.125.19.99>%temp%\$.$¬epad %temp%\$.$
and press Enter.
Post resulting log.
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Pinging 74.125.19.99 with 32 bytes of data:
Reply from 192.168.1.27: Destination host unreachable.
Request timed out.
Reply from 192.168.1.27: Destination host unreachable.
Request timed out.
Ping statistics for 74.125.19.99:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
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Do you have some spare ethernet cable, so you can physically connect your laptop to the router?
If so, post fresh "ping" log.
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yes...how do I post a fresh ping? ::)
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My reply #18
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Let's establish that this router is communicating with the cable modem. BTW, I have Comcast with Motorola Surfboard 5120 & Linksys router (no wireless). If you type this or click this & it doesn't work, router is not connected to modem. All Motorola & most other cable modems use this address.
http://192.168.100.1/.
Is your other computer (the one that's working) connected to the same router with an ethernet cable or is it connected to the cable modem with a USB cable? You can't user both the ethernet & USB on a cable modem.
EDIT
See this from above:
Connection-specific DNS Suffix . :
It should say: Connection-specific DNS Suffix: xxx.xxx.comcast.net
This says router is not communicating with modem.
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Pinging 74.125.19.99 with 32 bytes of data:
Reply from 74.125.19.99: bytes=32 time=89ms TTL=52
Reply from 74.125.19.99: bytes=32 time=89ms TTL=52
Reply from 74.125.19.99: bytes=32 time=87ms TTL=52
Reply from 74.125.19.99: bytes=32 time=87ms TTL=52
Ping statistics for 74.125.19.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 87ms, Maximum = 89ms, Average = 88ms
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Would you like to tell us what you did? Then we can mark this solved. It's working now.
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now that Im connected diretly with the ethernet cable, I can log on fine
Pinging 74.125.19.99 with 32 bytes of data:
Reply from 74.125.19.99: bytes=32 time=89ms TTL=52
Reply from 74.125.19.99: bytes=32 time=89ms TTL=52
Reply from 74.125.19.99: bytes=32 time=87ms TTL=52
Reply from 74.125.19.99: bytes=32 time=87ms TTL=52
Ping statistics for 74.125.19.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 87ms, Maximum = 89ms, Average = 88ms
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Good. Your wired connection is perfect.
Try to reinstall wireless driver, or....your router may have an issue with its wireless part.
If reinstalling driver won't help, it'd be a good idea to invite a friend with a laptop and see, if he can connect.
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1. Same router, wired connection works, wireless connection does not work?
Must be a setting in the router blocking wireless to the WAN connection (the cable from the router to the modem).
2. What is make & model or router?
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Netgear
wireless-n 150 router wnr1000
made by Anatel
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I do have another computer (Mac book) thats picking up a wireless connection with no problem
Netgear
wireless-n 150 router wnr1000
made by Anatel
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Reinstall wireless driver then.
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I reinstalled wireless driver with the ethernet cable connected .. It was successful , but when I disconnect the cable Im back to the same thing, it says I'm connected but I still don't have a internet connnection
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With ethernet cable DISCONNECTED, post fresh "ping" log.
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Some laptops have a small switch to turn the wireless on/off. I believe this switch only turns off the transceiver, which would account for everything else functioning. When turned on, there is a small LED indicating that it's on.
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yes my wireless indication is on ???
in my device manager, I'm getting a "(code 31) saying this device is not working properly because windows cannot load the drivers required for the device" (microsoft ISATAP adapter #4)
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Started typing "code 31" into Google and it suggested this: "code 31 network adapter vista", 349,000 results.
Any of the Microsoft ones could be useful, start with this one:
http://social.technet.microsoft.com/Forums/en-US/itprovistahardware/thread/d16e327e-9e9d-4de6-8537-45141f4179aa/